Name: Novotel Almaty City Center
Address: Dostyk Avenue 104 A, Almaty, A25D5Y3
Telephone: +7 727 355 3838
Rating: 8.8

Novotel Almaty City Center | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Almaty, kz

Luxurious Accommodation

Novotel Almaty City Center, located in Almaty, offers 4-star accommodation just 300 metres from Republic Palace. The air-conditioned rooms are well-equipped with modern amenities and a private bathroom, ensuring a comfortable stay for guests.

Wellness and Dining

This upscale hotel boasts a fitness centre, indoor pool, and sauna for relaxation. Guests can enjoy a delicious buffet or à la carte breakfast at the restaurant which serves a variety of cuisines including American, French, and Italian. Special dietary needs are catered to with vegetarian, dairy-free, and halal options available.

Convenient Services

With free WiFi, room service, and a 24-hour front desk, Novotel Almaty City Center ensures a seamless stay. Explore nearby attractions like Gvardeytsev-Panfilovtsev Park and Ascension Cathedral, making it an ideal choice for leisure and business travelers alike.

Book now for a memorable stay at Novotel Almaty City Center.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.8

Excellent

1,632 reviews

Highlights

+Helpful staff
+Great location
+Comfortable rooms

Could Improve

–Cleanliness issues
–Poor breakfast quality
–Confusing billing situation

Cleanliness8.2

Reported issues with cleanliness in the rooms, including stains and a need for repairs.

Service10.0

Service was noted as helpful and attentive; however, concerns were raised about handling issues.

Location9.7

Highly praised location, convenient for guests with various nearby attractions.

Room Quality8.7

Mentioned as comfortable and clean, though concerns about sound insulation and missing amenities were noted.

Amenities7.7

Underwhelmed by the breakfast offerings and lack of coffee machines.

Value for Money9.2

Standard quality for this hotel tier, but some guests felt overcharged for certain services.

Food and Beverage7.7

Breakfast was criticized for quality and freshness.

Overall Experience9.2

Mixed feelings due to issues raised, but overall satisfaction remains high.

Lori

Solo Traveller · Sep 2026

Liked:An excellent stay at this beautiful property, ideally located right in downtown Almaty and within walking distance of everything. The staff were exceptionally friendly, professional, and attentive, and the property was exceptionally clean and well-maintained. The breakfast buffet offered many options. I would highly recommend staying here.

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Neha

Solo Traveller · Sep 2026

Liked:Everything from Room to location, from food to staff support. Everything was amazing.

Disliked:....

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Mona

Solo Traveller · Aug 2026

Excellent

Liked:Almost everything

Disliked:Nothing only I hoped for more staff who can speak English for quicker services.

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Radhika Mata

Couple · Aug 2026

Not a happy stay after what we were charged

Liked:I didn’t like anything about the property. It needs to improve.

Disliked:Staff was not helpful. When we reached at 6am after our late night flight, the room door just wouldn’t open after multiple rounds of going up and down charging the key again and again at the reception. After which we were given another room with same defect which finally opened with a staff’s master key that was given to us and to top it all the room was not ready.

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Location

How to Find Us

Dostyk Avenue 104 A

Almaty · kz

+7 727 355 3838

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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