Name: The Ritz-Carlton, Almaty
Address: Esentai Tower, 7/7 Al-Farabi Avenue, Almaty, 050040
Telephone: +7 727 332 8888
Rating: 9.4

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Almaty, kz

Luxurious Accommodation at the Foot of Alatau Mountains

The Ritz-Carlton, Almaty offers a luxurious stay at the foot of the picturesque Alatau Mountains. The hotel boasts a spa centre, indoor pool, and fitness centre for guests to unwind and rejuvenate.

Culinary Delights and Sky-High Dining Experience

Indulge in exquisite dining at SEVEN Bar & Restaurant for a fine dining experience or savor a drink at the elegant Sky Lobby and Lounge. For breathtaking views, head to Vista Restaurant on the 30th floor, serving a delectable array of international and Kazakh specialties.

Relaxation and Wellness Retreat

Unwind at the opulent Spa with 4 private rooms, saunas, steam rooms, and an oriental hammam. Perfect for relaxation after exploring the nearby Almaty city centre or hitting the slopes at Shymbulak Ski Resort.

Ready to experience luxury amidst the mountains? Book your stay at The Ritz-Carlton, Almaty now!

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.4

Exceptional

284 reviews

Highlights

+Exceptional service
+Thoughtful surprises
+Beautiful views

Could Improve

–Issues with room state
–Concerns about value for money

Cleanliness9.2

Overall cleanliness standard was stated positively, but issues around room state were mentioned.

Service10.0

The team went above and beyond to provide exceptional hospitality and thoughtful surprises.

Location9.2

The hotel is well-located with breathtaking views of the city.

Room Quality9.7

The upgrade to a beautiful corner suite with great views was particularly appreciated.

Amenities9.2

The presence of thoughtful gifts and amenities like the pool add to a pleasant experience.

Value for Money9.2

Mixed feedback; some aspects of quality did not fully match price expectations.

Food and Beverage9.1

Breakfast received praise for its diverse selection, including a notable fresh fruit spread.

Overall Experience9.7

A truly memorable stay with a blend of romance, family surprises, and excellent service.

22nemesis1979

Family · Aug 2026

It was good

Liked:The property has decent service standards and the staff were responsive to requests. The service in my opinion needs a consistent level of excellence for a Ritz-Carlton. Things like assistance with luggage are basic expectations for a luxury brand but I note that you have to ask for staff to assist you. The breakfast is very expensive and although you can order room service, you cannot order a la carte in the restaurant during breakfast. So to eat a small breakfast at the restaurant on a rushed morning, you either pay 30000 tenge plus taxes, or, you can leave.

via tripadvisor

eosinophil

Family · Aug 2026

Excellent hotel in Almaty

Liked:This is an excellent location and a beautiful hotel. The room was clean and spacious. The shower was excellent. Breakfast buffet was just ok. For the price the food wasn't great. There is a mall right next door. Hotel had easy access for taxi's and Ubers. I would stay again

via tripadvisor

Mohit

Extended Group · Jun 2026

Decent

Disliked:Pillows and Toiletries

via Nuitee

U3807JiangH

Couples · Jun 2026

Definitely will come back

Liked:During our stay in Almaty, we had the pleasure of visiting the cocktail bar on the 30th floor of the The Ritz-Carlton, Almaty. The cocktails were expertly crafted, beautifully presented, and absolutely delicious. The service was exceptional throughout our visit. A special thanks to the young bartender, Sayat, whose friendliness, knowledge, and passion for mixology made the experience even more enjoyable. We’d also like to recognize Almas, the porter, for his warm hospitality and welcoming attitude from the moment we arrived. Together, they made our evening truly memorable. If you’re looking for a sophisticated yet relaxing place to enjoy great cocktails in Almaty, this is definitely a must-visit.

via tripadvisor

Location

How to Find Us

Esentai Tower, 7/7 Al-Farabi Avenue

Almaty · kz

+7 727 332 8888

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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