Name: Barceló Maya Palace - All Inclusive
Address: Carretera Chetumal Puerto Juarez Km. 266, Xpu Ha, 77750
Telephone: +52 984 875 1500
Rating: 8.8

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Xpu Ha, mx

Beachfront Paradise with Endless Amenities

Diverse Dining Options: Indulge in a culinary journey with 7 restaurants offering a range of cuisines to satisfy every palate.

Recreational Haven: From tennis courts to water aerobics classes, there's never a dull moment with free snorkelling equipment, kayaks, and nightly entertainment.

Family-Friendly Fun: Kids will love the children's play area, while adults can unwind at the full-service spa or dance the night away at the on-site nightclub.

Experience the best of the Mayan Riviera at Barcelo Maya Palace. Book now for an unforgettable all-inclusive getaway.

Accommodations

Rooms & Suites

Check-in

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Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

802 reviews

Highlights

+Friendly staff
+Clean amenities
+Large pool

Could Improve

–Outdated rooms
–Service issues in kids club
–Food variety concerns

Cleanliness8.8

Clean amenities everywhere, though there were some cleanliness issues noted.

Service9.1

Service was friendly overall, but some negative experiences were reported.

Location8.8

Standard quality for this hotel tier.

Room Quality8.7

Rooms were noted as outdated.

Amenities9.1

Large pool but seating is limited due to reservation issues.

Value for Money8.4

Some guests felt the value did not match the cost, especially with issues reported.

Food and Beverage8.3

Average buffet options with a request for more variety.

Overall Experience9.3

Despite some shortcomings, many guests had a wonderful experience overall.

sdbaabdaty

NONE · Aug 2026

Family vacation

Liked:It’s a wonderful place to stay in family. Everything is there. Safe, clean, beautiful It’s the best!!!

via tripadvisor

lauraU4451JX

NONE · Aug 2026

EXCELLENT HOTEL! WOULD DEFINTELY GO BACK SOME DAY GOD WILLING!

Liked:From staff, to clean rooms and excellent restaurants, this hotel is the best! I surely will go back very soon!

via tripadvisor

794jodib

Family · Aug 2026

Good restaurants. Desserts are bad in the buffets.

Liked:Cons: Deserts and soft serve ice cream are made with all artificial ingredients and they taste terrible. It doesn’t make sense to produce so much product that is inedible and left on customer’s plates. I felt badly for all the kids eating the so called “ice cream” that tasted like chemicals. But….. The actual food is very good. We enjoyed the real food. Cons: The speakers in the pool area are so staticky that it creates an unpleasant sound and experience. It would be appreciated if there was entertainment during the day… live music or a band. But….. The pools themselves are very nice. Rooms were great, employees terrific in the Barcelo Maya Palace. The restaurants were great!

via tripadvisor

sandracT8188RG

Family · Aug 2026

Special thanks to Laura Gomes y Los animadores

Liked:We had an amazing stay at this resort! The resort itself was beautiful, but what really made our experience special was the wonderful employees. Everyone was so friendly, welcoming, attentive, and helpful throughout our stay. You could truly see that they care about making their guests feel comfortable and appreciated. Special thanks to Laura Gomes from the gift shop and all the amazing employees of the buffet.

via tripadvisor

Location

How to Find Us

Carretera Chetumal Puerto Juarez Km. 266

Xpu Ha · mx

+52 984 875 1500

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and credit card upon check-in. Special requests are subject to availability at check-in. Special requests cannot be guaranteed and may incur an additional charge. The maximum amount for any cash payment is $1,500. If a reservation is made with 11 rooms or more, the property may contact guests to request payment within 72 hours to guarantee the reservation. If you are traveling with children under 11 years of age, you must select a specific rate that includes children to ensure that the correct amount is paid, all children pay. Children between 2 and 11 years old must pay a supplement at the reception upon arrival if they are not included in the rate of your reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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