Waterloo · ca

Homewood Suites by Hilton Waterloo/St. Jacobs

Name: Homewood Suites by Hilton Waterloo/St. Jacobs
Address: 45 Benjamin Road, Waterloo, N2V 2G8
Rating: 9.2

9.2

Exceptional652 reviews

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingSwimming pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Free beach shuttle, Offsite parking discounted rates available, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Waterloo, ca

Convenient Location

Homewood Suites by Hilton Waterloo/St. Jacobs offers an indoor pool, fitness centre, and free Wi-Fi. Situated near St. Jacobs Shopping Outlet Mall, our rooms feature modern amenities like flat-screen TVs and comfortable bedding.

Exceptional Services

Enjoy 24-hour front desk assistance, a snack bar, and a mini-market during your stay. Benefit from free parking and start your day with a complimentary hot breakfast. Our attentive staff ensures a pleasant and hassle-free experience for all guests.

Nearby Attractions

Explore the nearby RIM Park and St. Jacobs Farmers Market, just a short distance from the hotel. Immerse yourself in the local culture and attractions while staying at our welcoming property.

Book your stay at Homewood Suites by Hilton Waterloo/St. Jacobs for a memorable and relaxing experience.

Loading rooms and rates...

Location

How to Find Us

45 Benjamin Road

Waterloo · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to provide a valid photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

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Waterloo · ca

Homewood Suites by Hilton Waterloo/St. Jacobs

9.2

Exceptional652 reviews

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingSwimming pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Free beach shuttle, Offsite parking discounted rates available, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Waterloo, ca

Convenient Location

Exceptional Services

Nearby Attractions

Explore the nearby RIM Park and St. Jacobs Farmers Market, just a short distance from the hotel. Immerse yourself in the local culture and attractions while staying at our welcoming property.

Book your stay at Homewood Suites by Hilton Waterloo/St. Jacobs for a memorable and relaxing experience.

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

652 reviews

Highlights

+Great location
+Friendly staff
+Good breakfast options

Could Improve

–Dirty bathroom
–Service inconsistencies

Cleanliness8.2

Bathroom needs a good scrubbing, overall cleanliness is acceptable.

Service9.7

Generally accommodating and friendly staff experience.

Location10.0

Perfect location for nearby attractions and restaurants.

Room Quality8.6

Room was spacious and had all necessary amenities.

Amenities8.7

Good amenities including a comprehensive breakfast.

Value for Money9.6

Good value considering the locale and offerings.

Food and Beverage9.2

Breakfast was good and met expectations.

Overall Experience9.7

Despite some issues, the stay was enjoyable overall.

Karl

Couple · May 2026

It was enjoyed.

Liked:good hot breakfast, clean room, friendly staff

Disliked:taller toilet

via Nuitee

MacGorman

Couple · Apr 2026

Would not return.

Liked:Expected a Hilton buffet breakfast to be of much higher quality. My grown children laughed about it.

via Nuitee

Andrea

Family With Children · Mar 2026

It was good value considering free parking, the full kitchen, and the breakfast.

Liked:I really liked the layout of the room, the bathing supplies and the full kitchen (you need to be clearer each room has a full kitchen. I had no idea snd I would have brought dinner if I’d known, adding value to the stay). The couch is comfortable but I did not use the tv as there was debris in the remote that looked like fecal matter and I was not willing to clean it! The black out curtains were great. I did appreciate there was a bag of extra linens should we need something. I also appreciate the roll of paper towel. Breakfast was a great surprise and was abundantly stocked, even at 9 when we got downstairs. It was an EXEMPLARY experience. The staff on our stay at the buffet were outstanding and very patient. They refilled and cleaned constantly. They deserve recognition. I saw an interaction between who I assume was a manager and them at around 9:35/9:40 and he wasn’t particularly kind even tho they were trying to clean up. He needed to lead with a kinder tone, imho. I LOVED that tampons and pads were supplied in the public women’s bathroom. A stash of 2 pads plus 2 tampons in the rooms might be nice too. Shower gel vs soap may make more financial and environmental sense. There is a soap bar in the sink should someone prefer that.

Disliked:The bedroom air circulator blows directly on the bed. It’s very uncomfortable and off-putting. I had to use the office chair and a large pillow to redirect the air or it would have kept me awake Nit that that would have been an issue, the bed was atrocious. The pillows were terrible and there was food under the bed. The dishwasher hadn’t been put away prior to my visit. There is no dish soap to wash dishes and other items I might need to wash. The drain plug was brown with slime. It should be cleaned. The bathroom was not up to standard. The portion covering the pull bar screws was dangling and thus the bar is loose from wall rot. The back of the door is scraped of paint and the toilet seat was loose and dirty. There was no SHOWER CAP available which I expected so did not bring my own. With a fixed shower head you must provide one. The light at the hood fan/microwave was out so I needed to leave the overhead light on as it was the warmest light. This was a frustration as I just wanted a bit of light not to have to close the door. The shower plug was non-functional so I had to remove it entirely. Not pleasant. I also needed to sew up a tear in an item and there was no sewing kit. I do expect sundries at a nice hotel. It was nice to have glassware. Most of the plates were chipped or dirty.

via Nuitee

Z9360IApamh

Couples · Feb 2026

Great location and staff, okay food, not so great pool.

Liked:We chose this hotel out of several in the area for its suites, saltwater pool and included breakfast. The suite was clean and comfortable, and the kitchenette was equipped well enough, but could use an updated coffeemaker and better quality coffee. The location is great - very close to the antiques and farmers markets, and a short drive to the village and other amenities. The pool was disappointing. It’s small, shallow, too warm and there didn’t seem to be much movement. There were clumps of hair and a rather large dead bug in the water, and the pool deck is quite slippery when wet. It wasn’t well lit, and didn’t seem to be used much. The breakfast was fine, just average, although there were a number of options, as was the food at the manager’s reception. However, the service was exceptional no- the staff helpful, friendly and accommodating. The hotel was recently renovated, has good wifi and seems to have quite a few long-term guests, which contributed to a lively and welcoming atmosphere. The price was competitive so we would definitely consider staying here again knowing what to expect.

via tripadvisor

Location

How to Find Us

45 Benjamin Road

Waterloo · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.