Name: Hampton Inn & Suites By Hilton Waterloo St. Jacobs
Address: 55 Benjamin Road, Waterloo, ON N2A4G8
Rating: 8.6

Hampton Inn & Suites By Hilton Waterloo St. Jacobs | Member Rates | Dyme

Self parking (surcharge)Offsite parking discounted rates availableSecured parkingOffsite parking discounted rates availableParkingAccess to nearby indoor pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Television in common areas, Front desk (limited hours), Express check-in, Snack bar/deli, Access to nearby indoor pool, Golfing on site

Location

Waterloo, ca

Convenient Location

Located in Waterloo, Hampton Inn & Suites By Hilton Waterloo St. Jacobs offers easy access to popular attractions like the Stratford Festival Theatre and Avon Theater. Guests can also enjoy complimentary shuttle services and free private parking.

Comfortable Accommodations

The hotel provides well-equipped rooms with amenities such as a TV, air conditioning, and free toiletries in the private bathrooms. Some rooms even feature a cozy seating area and a fridge, ensuring a comfortable stay for all guests.

Leisure Activities

Guests can unwind by playing mini-golf or exploring the picturesque surroundings through activities like hiking and cycling. Whether you're a sports enthusiast or nature lover, there's something for everyone at Hampton Inn & Suites By Hilton Waterloo St. Jacobs.

Book your stay now at Hampton Inn & Suites By Hilton Waterloo St. Jacobs for a delightful and memorable experience!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

2,079 reviews

Highlights

+Location
+Friendly staff
+Good breakfast

Could Improve

–Cleanliness issues
–Room size discrepancies
–Billing concerns

Cleanliness8.2

Multiple reviews indicated issues with cleanliness, such as insects in the washroom and a worn-out mattress.

Service9.2

Staff were mentioned as friendly and helpful in several reviews.

Location9.2

The location received positive feedback for being near attractions and convenient.

Room Quality8.1

Some complaints about room sizes not matching expectations and mattress comfort.

Amenities8.7

Amenities mentioned were generally satisfactory, with mixed sentiment about EV chargers.

Value for Money8.1

Several guests expressed concerns about the pricing not matching the quality experienced.

Food and Beverage8.7

Breakfast received positive remarks, although some found it lacking variety.

Overall Experience8.7

Several positive reviews indicate a generally satisfactory experience despite some negatives.

Shirley

Couple · Jun 2026

Was very good

Liked:Included the breakfast

Disliked:They should have just a little smoking area with a bench seat like the hotel across.

via Nuitee

Shelley

Solo Traveller · Jun 2026

Liked:Easy check in, nice clean room, comfortable bed, good variety at breakfast.

via Nuitee

Madura

Family With Children · Jun 2026

Very good stay. We enjoyed our stay

Liked:Good and friendly staff. Attended quickly for all my requests. Good breakfast. Spacious room

Disliked:four of us were in the room. Only one chair and table. It would be good to have couple of chairs for sit and rest. Good to have kettle, couple of vine glasses in the room

via Nuitee

Christie

Family With Children · Jun 2026

Clean but expensive and customer service was not great

Liked:I chose this property because of the customer service that Hampton Inn is known for. However, when I called to request a one hour late check out time, they refused to accommodate that. It was my graduation from a nearby university and i wanted to keep my room for a short time after the ceremony to come back and change out of my dress clothes. Instead they refused to allow that 1 hour time frame and alternatively, i had to haul my suitcase with me and change in a bathroom stall of a restaurant! I was told the housekeeping supervisor would not allow my request. So much for customer service!

Disliked:I felt like my customer request was not given proper consideration and accommodation. A special request, which didn’t feel unreasonable, was made in essence of what would be accommodating for the customer. My preference should have had weight, not the housekeepers’ time schedule.

via Nuitee

Location

How to Find Us

55 Benjamin Road

Waterloo · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to provide a valid photo ID and credit card upon check-in. Please note that all special requests are subject to availability and additional charges may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

2,079 reviews

Highlights

+Location
+Friendly staff
+Good breakfast

Could Improve

–Cleanliness issues
–Room size discrepancies
–Billing concerns

Cleanliness8.2

Multiple reviews indicated issues with cleanliness, such as insects in the washroom and a worn-out mattress.

Service9.2

Staff were mentioned as friendly and helpful in several reviews.

Location9.2

The location received positive feedback for being near attractions and convenient.

Room Quality8.1

Some complaints about room sizes not matching expectations and mattress comfort.

Amenities8.7

Amenities mentioned were generally satisfactory, with mixed sentiment about EV chargers.

Value for Money8.1

Several guests expressed concerns about the pricing not matching the quality experienced.

Food and Beverage8.7

Breakfast received positive remarks, although some found it lacking variety.

Overall Experience8.7

Several positive reviews indicate a generally satisfactory experience despite some negatives.

Shirley

Couple · Jun 2026

Was very good

Liked:Included the breakfast

Disliked:They should have just a little smoking area with a bench seat like the hotel across.

via Nuitee

Shelley

Solo Traveller · Jun 2026

Liked:Easy check in, nice clean room, comfortable bed, good variety at breakfast.

via Nuitee

Madura

Family With Children · Jun 2026

Very good stay. We enjoyed our stay

Liked:Good and friendly staff. Attended quickly for all my requests. Good breakfast. Spacious room

Disliked:four of us were in the room. Only one chair and table. It would be good to have couple of chairs for sit and rest. Good to have kettle, couple of vine glasses in the room

via Nuitee

Christie

Family With Children · Jun 2026

Clean but expensive and customer service was not great

via Nuitee