Name: Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG
Address: 14 Benjamin Road, Waterloo, N2V 2J9
Telephone: +1 519-772-9800
Rating: 8.8

Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

2-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Waterloo, ca

Convenient Location & Nearby Attractions

Located just a 2 minutes’ walk from St Jacobs Farmer's Market, Holiday Inn Express Hotel & Suites in Waterloo, Ontario offers easy access to local gems like St. Jacobs Antiques Market and Outlet Mall.

Comfortable Accommodations

Enjoy a relaxing stay in smoke-free rooms equipped with modern amenities including a 42" flat-screen TV, microwave, fridge, and coffee maker.

Relaxing Amenities

Unwind in the indoor saltwater pool, keep up with your workout routine in the fitness centre, and treat yourself to a delicious daily breakfast featuring a variety of options.

Book your stay at Holiday Inn Express Hotel & Suites – Waterloo for a perfect blend of convenience and comfort.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.8

Excellent

1,187 reviews

Highlights

+Excellent location
+Great breakfast
+Friendly staff

Could Improve

–Construction noise
–Room maintenance issues

Cleanliness8.4

Overall cleanliness was good, but there were reports of room not being tidied up one day.

Service9.1

Staff were helpful and attentive, especially during breakfast service.

Location9.2

Excellent location as mentioned in multiple reviews.

Room Quality8.7

Rooms were clean and comfortable, though some issues were reported regarding heat maintenance.

Amenities8.7

Amenities were generally well regarded but some guests noted a lack of certain items like coat hooks.

Value for Money8.6

Value perception impacted by ongoing construction and noise complaints but compensated with service.

Food and Beverage9.2

Breakfast received notable praise for quality and variety.

Overall Experience8.8

Overall enjoyable stay despite some inconveniences with construction and noise.

Kyla

Couple · Aug 2026

Excellent

Liked:It was great! I loved how many different options there were to choose from. Also I like that there were so many different beverages as well and it was all delicious.

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Lyttle

Couple · Aug 2026

We have stayed a couple times, we like the new look . I hope you will improve your outside patio . e

Liked:Everyone was full and happy.

Disliked:Good all around

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Lyttle

Family With Children · Aug 2026

Staff very friendly and ready to please ,

Liked:Verity, clean and always refreshing it. Coffee & tea hot

Disliked:Outside patio , needs a bit of a facelift. 1 patio set and 2 old picnic tables. Needs a couple of umbrellas, lounge chairs. Was sitting out watching my grandchildren play in the pool

via Nuitee

Shirley

Couple · Aug 2026

Will be back next year!

Liked:Close to everything, very clean, nice pool and great staff

Disliked:Only thing I didn’t like is the lighting in the room could have been better

via Nuitee

Location

How to Find Us

14 Benjamin Road

Waterloo · ca

+1 519-772-9800

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note, debit cards are not an accepted form of payment. Guests under the age of 21 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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