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XscapeTulum

Tulum · MX

XscapeTulum

8.4
Excellent968 reviews
  1. Hotel Collection
  2. /Hotels in Tulum
  3. /XscapeTulum
WiFi availableFree WiFiParkingFree ParkingStreet parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Tulum, MX

Luxurious Outdoor Pool

Indulge in relaxation at Xscape Tulum's inviting outdoor pool, perfect for a refreshing dip under the sun. Enjoy pool views from the comfort of your room, creating a tranquil atmosphere for your stay.

Convenient Amenities

Experience convenience with 24-hour front desk service, tour desk assistance, and luggage storage available to cater to your every need. Stay connected with free WiFi throughout the property and make use of the free parking provided for a hassle-free stay.

Proximity to Attractions

Located near Tulum's main square and the famous Archeological Site, Xscape Tulum offers easy access to popular destinations. Explore the nearby Tulum beaches and easily reach Cancún International Airport within 90 minutes.

Book your stay at Xscape Tulum now to enjoy a perfect blend of comfort and convenience.

Loading rooms and rates...

Location

How to Find Us

Av Kukulkan sur entre calle Xel-ha y Sac-beh

Tulum · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.4

Excellent

968 reviews

Highlights

  • +Spacious rooms and terraces (some with private jacuzzis)
  • +Beautiful tropical garden and pleasant pool
  • +Friendly, helpful staff and good reception service
  • +Central location close to shops and restaurants
  • +Good value for money
  • +Quiet, relaxing atmosphere

Could Improve

  • –Occasional dirty pool/jacuzzi (especially in low season)
  • –Water cuts reported at night in at least one review
  • –Some beds/sofa-beds described as uncomfortable or too hard
  • –Maintenance issues in low season (kitchen under-equipped, minor wear)
  • –Isolated reports of humidity/poor smell in an initial room and pillows not comfortable
Cleanliness7.2

Mixed: several guests praised overall upkeep of garden and pool area, but multiple notes of a dirty jacuzzi/pool (seasonal), a room that smelled of humidity, and occasional housekeeping issues (pool/jacuzzi cleanliness).

Service9.2

Strongly positive: many reviews mention very friendly, attentive and helpful staff; front desk assisted with a room change and guests repeatedly highlight warm reception and good service.

Location9.0

Very positive: repeatedly described as central and close to shops, restaurants and transport conveniences (7-Eleven nearby); convenient for exploring Tulum though beach requires a short transport ride.

Room Quality8.0

Generally good: rooms frequently described as spacious, comfortable and some with private jacuzzis or penthouse terraces; some negatives include a few hard beds, an uncomfortable sofa-bed and occasional humidity/odor in a specific room.

Amenities8.0

Positive overall: attractive tropical garden, pleasant pool, private jacuzzis for some rooms, parking and on-site restaurant; a few mentions of limited maintenance in low season and a sparsely equipped kitchenette in one apartment.

Value for Money8.8

Favourable: explicit praise for excellent value/price and several guests saying the property was worth the stay given location, space and facilities.

Food and Beverage8.2

Generally positive: restaurant and breakfast received compliments and some guests called the on-site restaurant ‘awesome’; limited negative feedback on F&B overall.

Overall Experience8.8

Positive stay: many guests described the property as peaceful, relaxing and would return; highlighted the tropical atmosphere, friendly staff and comfortable stay despite a few minor issues.

Kelly

Solo Traveller · Sep 2026

10

Cozy little hideaway with excellent staff

Liked:The staff is so amazing, they help you with everything, super friendly and great location
Disliked:It’s perfect

via Nuitee

Trish

Extended Group · Jul 2026

10

Xscape Tulum is one of the best places we have stayed in. It is so peaceful and relaxing. Close to shops and restaurant

Liked:The property was so inviting and relaxing. The pool was fabulous. The setting was tropical and so fabulous. The staff and restaurant were awesome.
Disliked:The bed was a little hard. All else was fabulous.

via Nuitee

Ceri

Couple · May 2026

10

Great stay in Tulum - short walk into town

Liked:Great stay in Tulum - 10 minute walk into town. Friendly staff, good restaurant, large and comfortable rooms with good air conditioning. Lovely pool and the surrounding gardens are very nice! Would stay again!

via Nuitee

Paul

Solo Traveller · May 2026

10

Excellent. Highly recommend.

Liked:Everything was fantastic. Great location, close to the town. Quiet, beautiful hotel like illustrated on the pictures. Brilliant service. Luis was excellent.,

via Nuitee

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