Name: Tago Tulum by G Hotels
Address: Carretera Tulum-Boca Paila Km.6, Tulum, Quintana Roo, México, Tulum, 77780
Telephone: +52 984 871 1310
Rating: 9.2

Tago Tulum by G Hotels | Member Rates | Dyme

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning

Location

Tulum, mx

Beachfront Location and Free WiFi

Located in Tulum's hotel zone, our beachfront hotel offers the perfect blend of relaxation and convenience. Stay connected with complimentary WiFi access throughout your stay.

Luxurious Rooms with Private Pool

Indulge in comfort with rooms featuring a minibar, satellite TV, and coffee-making facilities. Unwind in a private bathroom with a double shower and enjoy garden or sea views with a private pool for the ultimate relaxation.

Convenient Amenities and Services

Take advantage of our garden, 24-hour front desk, tour desk, and luggage storage. Explore nearby attractions like Tulum Archeological Site and Parque Nacional Tulum, all within a short distance.

Experience the beauty of Tulum at TagoTulum - book your stay now for an unforgettable beachfront getaway!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.2

Exceptional

378 reviews

Highlights

+Comfortable room
+Attentive staff

Could Improve

–Poor dining experience
–Location is distant from nightlife

Cleanliness9.9

The room was kept very clean and the staff were kind.

Service10.0

Staff were extremely attentive and provided an incredible customer experience.

Location8.9

Conveniently located but far from other restaurants and bars.

Room Quality9.9

Comfortable bed, walk-in shower, and private pool were highlights.

Amenities9.3

Great beach access and sauna; however, restaurant quality was disappointing.

Value for Money8.4

Restaurant prices were high, and quality didn't match expectations.

Food and Beverage7.3

Food quality was consistently poor, with overpriced offerings.

Overall Experience9.9

Overall a very good stay with recommendations to enjoy local dining options.

G9988OTannao

Couples · Jun 2026

Horrible experience, Bad Customer Service -> no recommandation!

Liked:This was one of the most disappointing hotel experiences we have ever had. We chose this hotel specifically because of its beachfront location, the beautiful beach advertised by the property, and the premium room features. Unfortunately, none of these could be enjoyed during our stay. The beach was completely covered with massive amounts of seaweed and appeared not to have been cleared for days. It was impossible to walk along the beach, relax by the water, swim, or even enter the ocean. The beach and sea are clearly among the main selling points of this hotel, yet they were entirely unusable. The situation was made even worse by the overwhelming stench from the decomposing seaweed. The smell was so strong that it caused nausea. We had booked a room with a private plunge pool on the balcony, but we could not use it because sitting outside for more than a few minutes was unbearable. A key feature of the room we paid for was effectively unusable. As a result, we made the decision to leave Tulum immediately after arrival and book alternative accommodation at Hotel Xcaret where the seaweed was minimised through barrieres and the beach was cleaned daily. Therefore there was almost no impact and the water was cristal clear. What truly turned this from a disappointing stay into an unacceptable experience was the hotel’s complete lack of customer service afterward. We contacted the hotel, explained the situation in detail, requested a refund, and sent follow-up messages. Despite multiple attempts to communicate, we have received absolutely no response. Not a single acknowledgment, apology, or effort to address our concerns. What we do not understand is why a hotel charging premium rates believes it is acceptable to ignore guests entirely when serious complaints are raised. If you are booking this hotel because of the beach, the sea, or the outdoor experience, we strongly recommend checking current conditions very carefully before committing. Based on our experience, we cannot recommend this property and are deeply disappointed by both the conditions we encountered and the way our complaint has been handled.

via tripadvisor

632jennt

Couples · May 2026

A Hotel to keep on your Tulum List

Liked:Great room, beautifully designed with Plunge Pool that saved my he day! Tulum beach is experiencing an Ungodly amount of seaweed at this time, so the beach is pretty inaccessible with a heavy stench that does flow throughout the hotel BUT they can’t do anything about that. The seaweed again has accumulated beyond management. Staff was very helpful and responsive. There is a very good sushi restaurant located on property. The chef knows his stuff! The owner of the restaurant tends to self-promote a little too much… but the food is worth it.

via tripadvisor

TaniaGoodman

Couples · May 2026

Appalling

Liked:Shocking state of beach completely covered in rotting seaweed and debris meant we could only stay for the first night, confined to our room due to stench from balcony. Management had no response or explanation for failure to tackle this problem. Their website photos totally misleading. Nowhere to relax, beach and sea inaccessible, just miserable and expensive! Don’t go!!

via tripadvisor

Tania

Couple · May 2026

Unacceptable, had to leave.

Liked:Boutique hotel and apart from beach area looked reasonably well maintained.

Disliked:The hotel made no effort to clean the small beach of huge amounts of accumulated seaweed including rubbish washed up with it. It was a health and safety nightmare and we could not use the sunbeds, access the beach, the sea or open our balcony doors due to smell of rotting seaweed. We left after the first night as the hotel was not fit for purpose. Our requests at the property and subsequently for a refund for nights 2 to 5 have been totally ignored.

via Nuitee

Location

How to Find Us

Carretera Tulum-Boca Paila Km.6, Tulum, Quintana Roo, México

Tulum · mx

+52 984 871 1310

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.