Tulum · MX

Casa Colonial Tulum

Name: Casa Colonial Tulum
Address: Av. Tulum, entre calles Jupiter Nte. y Acuario Nte., Tulum, 77780
Rating: 8.4

8.4

Excellent349 reviews

WiFi availableFree WiFiSwimming poolOutdoor poolLaundry washed per local authority guidelinesNon-smoking rooms

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Swimming pool, 24-hour front desk

Location

Tulum, MX

Luxurious Amenities and Services

Casa Colonial Tulum offers an outdoor swimming pool, a garden, and a terrace for guests to unwind and enjoy the tropical surroundings. The attentive staff can also arrange convenient airport transfers for a stress-free stay.

Elegant and Comfortable Rooms

Each room at Casa Colonial Tulum is thoughtfully designed with a wardrobe, private bathroom, and free toiletries. Guests can enjoy stunning pool views from their rooms and relax while watching their favorite shows on the flat-screen TV with satellite channels.

Exceptional Customer Service

The hotel provides 24/7 reception assistance with multilingual staff fluent in English, Spanish, and Italian, ensuring that guests' needs are met promptly and professionally.

Book your stay at Casa Colonial Tulum now to experience luxury and relaxation in the heart of Tulum.

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Location

How to Find Us

Av. Tulum, entre calles Jupiter Nte. y Acuario Nte.

Tulum · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Tulum · MX

Casa Colonial Tulum

8.4

Excellent349 reviews

WiFi availableFree WiFiSwimming poolOutdoor poolLaundry washed per local authority guidelinesNon-smoking rooms

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Swimming pool, 24-hour front desk

Location

Tulum, MX

Luxurious Amenities and Services

Elegant and Comfortable Rooms

Exceptional Customer Service

The hotel provides 24/7 reception assistance with multilingual staff fluent in English, Spanish, and Italian, ensuring that guests' needs are met promptly and professionally.

Book your stay at Casa Colonial Tulum now to experience luxury and relaxation in the heart of Tulum.

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

349 reviews

Highlights

+Excellent location close to ADO bus terminal
+Friendly, helpful staff and reception
+Clean rooms and tidy pool; daily cleaning
+Complimentary water/tea/coffee at reception
+Good air-conditioning and spacious rooms in many units
+Pool and pleasant internal courtyard
+Bike/scooter rental available
+Good value for price (many guests)

Could Improve

–Noise at night from nearby bar/restaurant or events (music until late)
–Inconsistent bed comfort; some saggy/uncomfortable mattresses
–No in-room fridge and limited wardrobe/storage
–Wi‑Fi weak on some floors (first/upper floors)
–Stairs to rooms can be inconvenient with luggage
–Isolated reports of bleach smell on arrival and a faulty toilet

Cleanliness8.2

Generally praised: several guests mention cleanliness, daily room cleaning and a clean/tempered pool. A few reports of strong bleach smell on arrival and one toilet issue slightly lower this score.

Service9.0

Staff consistently highlighted as friendly and helpful (reception assistance, early check-in, free coffee/tea and attentive service), supporting a high score.

Location9.5

Repeatedly praised for being extremely close to the ADO bus terminal and centrally located; many guests cite proximity to transport and restaurants as a major positive.

Room Quality7.3

Mixed room experience: some rooms described as spacious with comfortable mattresses, good air-conditioning and natural light; however recurring negatives include saggy/uncomfortable beds, lack of bedside lamps/outlets, no fridge and stairs to rooms with luggage.

Amenities8.0

Decent basic amenities: small pool, bike/scooter rental, complimentary water/tea/coffee and functional air conditioning. Deducted for missing in-room fridges, limited wardrobe/storage and occasional weak Wi‑Fi on upper floors.

Value for Money8.6

Multiple guests note very good value for location and price; one comment flags Tulum pricing in general but overall perceived as good value for what is offered.

Food and Beverage7.8

Only basic F&B available (complimentary coffee/tea/water at reception); nearby restaurants available. No on-site restaurant service mentioned and some noise from adjacent bar/restaurant affects evening experience.

Overall Experience8.8

Overall positive stay driven by excellent location and helpful staff, clean premises and useful amenities (pool, bikes). Noise at night, occasional room comfort issues and limited in-room storage temper the experience but do not overshadow the core positives.

Aidan

Solo Traveller · Mar 2026

Good enough value and reception helpful

Liked:Good location close to ADO terminal

Disliked:Toilet not flushing properly

via Nuitee

Katarzyna

Family With Children · Mar 2026

Liked:The hotel is in the town centre and super close to ADO station. Water, tea and coffee waiting at reception at any time. Super helpful staff. The room was cleaned every day.

via Nuitee

Anze

Family With Children · Mar 2026

Liked:It was spacious, aircon worked fine, close to the Ado station. You can rent bikes and scooters here.

Disliked:No fridge.

via Nuitee

Sharyn

Couple · Mar 2026

Nice and central

Liked:Location in town was good except that it was Caravale so very noisy until 3am, luckily we were up the other end of the Main Street to the concerts.they have bikes for hire which we used.

Disliked:Bed was saggy, room smelt heavily of bleach when we checked in.

via Nuitee

Location

How to Find Us

Av. Tulum, entre calles Jupiter Nte. y Acuario Nte.

Tulum · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.