Name: Amaka Calma Tulum by Cercana
Address: Calle 9 Sur, por 10 Sur y 12 Sur, S/N Zona 9 Col. La Veleta, Tulum, 77760
Rating: 8.2

WiFi availableFree WiFiParkingFree ParkingPrivate parkingSwimming pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Tulum, mx

Luxurious Accommodation

Amaka Calma Tulum, located in Tulum, offers 4-star accommodation with modern amenities including free bikes, a refreshing outdoor pool, and a fitness centre. The air-conditioned rooms are well-equipped with a flat-screen TV, safety deposit box, and a private bathroom, ensuring a comfortable stay.

Delicious Dining Options

Start your day with a buffet or American breakfast served at the hotel. For those looking to explore local cuisine, the hotel is conveniently located near various dining options.

Recreational Activities

Guests can enjoy playing table tennis or cycling in the surrounding area. The hotel's friendly staff, fluent in English and Spanish, are available 24/7 at the reception to assist with any inquiries.

Experience luxury and comfort at Amaka Calma Tulum. Book your stay now for an unforgettable experience!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.2

Excellent

248 reviews

Highlights

+Quiet location
+Spacious rooms

Could Improve

–Cleanliness issues
–Service inconsistencies

Cleanliness6.4

Draps not clean, requests for new sheets were not resolved satisfactorily.

Service8.9

Service overall standard, but with some staff issues affecting experience.

Location9.4

Quiet area with easy access to restaurants and bars.

Room Quality8.4

Spacious apartment but needs maintenance.

Amenities7.4

Missing maintenance on bicycle equipment and poolside chairs.

Value for Money8.9

Good value for the price, especially for larger apartments.

Food and Beverage7.9

Breakfast available but service during hours was lacking.

Overall Experience8.4

Enjoyable stay despite some cleanliness and service issues.

CharlyDuque

Solo Traveller · Jan 2026

Liked:didnt tried

Disliked:the outside street was destroyed

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Samira

Couple · Jan 2026

My room had a rooftop private pool which was great. Very large room with kitchen, lounge and dining area, balcony and ro

Liked:Great location

Disliked:The staff didn’t speak any English and it was very hard to understand each other. The rooms took a very long time to get made up for the day and even if you put your make my room they didn’t do it on a few occasions. My room also had connecting rooms on 2 sides but the way it was designed you can hear everything form the other rooms

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Abdon

Family With Children · Dec 2025

Liked:Good

Disliked:Litle dirty

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Diana

Couple · Dec 2025

Disliked:We had a very unpleasant experience at this hotel and would strongly advise other guests to avoid staying here. The room and the entire property looked nothing like the photos online. The cleanliness was far below any acceptable standard — there were stains on the walls, dirty mirrors and curtains, limescale everywhere, and even the bedding was not clean. We also found insects in the bed, which gave us serious concerns for our health. The whole room felt unhygienic and unsafe, and we did not feel comfortable for even a single moment. The private pool, which was one of the main reasons we booked this room, was dirty and had moss on the bottom, making it completely unusable. Additionally, the room was extremely noisy and poorly insulated. We could hear every word and even the television from our neighbors, which made it impossible to relax. The remote controls were either not working, missing batteries, or so greasy and dirty that we did not want to touch them. Overall, the condition of the room and facilities was unacceptable. We reported all these issues to the hotel directly — both verbally at the front desk and in a written complaint we signed. Despite this, the management is now denying that we ever approached them and is giving false information, which we find highly unprofessional. We have documented everything with photos and are currently in contact with Booking.com because we are seeking a refund. Unfortunately, the hotel has been unwilling to cooperate so far. This stay completely ruined the start of our vacation, and we had to book another hotel at our own expense. We genuinely believe your money is better spent elsewhere. We do not recommend this hotel to anyone.

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Location

How to Find Us

Calle 9 Sur, por 10 Sur y 12 Sur, S/N Zona 9 Col. La Veleta

Tulum · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

La propiedad ofrece el acceso al club de playa.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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