Mercure Sao Paulo Grand Plaza Paulista

Mixed reports: some guests praised cleanliness, but multiple reviews mention old/worn towels, dirty rooms, missed housekeeping for days and worn bathroom fixtures.

Generally highly praised: many guests highlight friendly, attentive staff and good service; isolated issues reported (invoice not issued, occasional housekeeping delays) but not dominant.

Very strong: numerous comments about excellent location (close to Avenida Paulista) and convenience for business and sightseeing.

Mostly comfortable rooms and preserved maintenance noted by several guests, though some reported old bathtubs, noisy heaters, smells, and general ageing in parts of rooms.

Amenities are present but reliability issues are frequent: WiFi often weak or non-functional, Smart TV without internet, broken safe, missing robes and unavailable laundry at times.

Mixed perception: several guests feel the hotel is overpriced for what is delivered (frigobar prices, missing amenities), while others consider it reasonable for location and service.

Weak area: multiple complaints about a basic or poor breakfast (burnt/greasy items, bad coffee), though a few guests found the breakfast acceptable.

Aggregate impression: strong location and friendly staff uplift the stay, but shortcomings in breakfast, internet/TV, some room maintenance and value lower the overall satisfaction.