Name: Richmond Marriott
Address: 500 East Broad Street, Richmond, VA 23219
Telephone: +1 804-643-3400
Rating: 8.6

WiFi availableParkingValet parkingPrivate parkingAccessible parkingRestaurant

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

WiFi available, Parking, Non-smoking rooms, Air conditioning, Fitness center, 24-hour front desk

Location

Richmond, US

Luxurious Accommodations

Located in downtown Richmond, the Marriott offers well-appointed guest rooms with stunning town views and free high-speed internet. Each room features a 27’’ TV with popular cable channels and ironing facilities for your convenience.

Dining Options

Indulge in a delicious meal at T-Miller’s Sports Bar and Grill or Fall Line Kitchen & Bar, open for breakfast, lunch, and dinner. Afterward, unwind at the Liberty Bar or Corner Rapid Bar for a refreshing cocktail, or grab a coffee at the onsite Starbucks.

Convenient Amenities

Stay active at the newly renovated fitness center or take advantage of room service for a relaxing evening. The hotel's skywalk connection to the Greater Richmond Convention Center and complimentary shuttle service to dining and entertainment venues make exploring the city a breeze.

Book your stay at Marriott Richmond for a luxurious and convenient experience.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

8.6

Excellent

678 reviews

Highlights

+Clean and comfortable accommodations
+Outstanding customer service

Could Improve

–Cleanliness issues in the room
–Parking difficulties

Cleanliness7.8

There were mentions of unclean areas, particularly under the bed.

Service9.8

General praise for staff, with specific commendations for Anna's excellent service.

Location9.3

The location was highlighted as perfect and great for business trips.

Room Quality8.3

The room was described as nice, but with some issues like a chipping tub.

Amenities8.3

Amenities were generally good, though some facilities like the lounge had shortcomings.

Value for Money8.3

Good price point mentioned, generally considered reasonable.

Food and Beverage8.3

Positive feedback on food quality at the hotel restaurant.

Overall Experience8.8

While there were some issues, the overall experience was mostly positive due to staff and location.

Tucker

Couple · Aug 2026

Fantastic hotel with friendly staff, but the process of checking in and out needs to be smoothed over.

Liked:Great location, clean, comfortable, plenty of parking nearby

Disliked:This is now my third stay at this location and while I do enjoy the visit itself every time, checking in and out has seemed to become a headache every time I visit. I’m not sure if it is something that happens with booking through Booking.com, but for some reason the full amount of my stay is always billed upon checking in, even though I pre pay for my stay months in advance. It is fine if that is company policy, but it has never been disclosed to me and always comes as a surprise to me when checking my bank statement. This is now the 2nd time I have had that “temporary hold” actually charged to my account where I have had to verbally request it be refunded to my account days after checking out. Going through this process at the front desk has caused check in/ out to take up to 20 minutes several times now for me, and it is the only hotel I have ever stayed at where it is done this way instead of a flat $50 or so per night as a security hold. While I do enjoy this location a lot, occurrences like this repeatedly happening are decreasing my likelihood of wanting to stay at this location in the coming years. Any feedback regarding these processes and policies would be much appreciated, and I hope to get some clarification on them so I can continue to look forward to staying at this hotel.

via Nuitee

888ripleym

Friends Getaway · Aug 2026

Good value, pleasant stay

Liked:Excellent location for the event we attended; the hotel is connected to a parking lot which in turn is connected to the event center. Large and spacious lobby. The rooms were very well kept, it was great value given the location and quality. There wasn't any issue with noise or anything like that. Starbucks in the lobby was great. Kim H was very helpful.

via tripadvisor

Z4476FPjanetl

Family · Aug 2026

Highest praise to Kim H.

Liked:The room was very clean and nice. However, the most memorable part of this visit was my experience with front desk representative, Kim H, who was wonderful and extremely helpful! I had traveled without my phone charger. I had asked a previous representative if they had a charger I could borrow to use in the lobby. The rep did look for one in the front desk drawers but did not have the charging cube that I needed. I was going to walk out of the hotel to buy a changer, but I then asked Kim if there was anyone in the back or office area/department that had a personal charger that I could use, and Kim said she would go to the back and ask. Well, lo and behold, Kim came back to the front desk with the exact charger I needed! I was able to charge my phone in the lobby, and then handed it back to her when it was charged. Kim saved the day, and she did it with a smile! I had emails and calls to make this morning, and I could not have done it without her help! I hope she gets acknowledged for excellent customer service and going above and beyond to help a guest in need! Thank you Kim, for your help, kindness, and professionalism!!!

via tripadvisor

essalehymnm

Business · Aug 2026

Amazing staff, good view, M Club

Liked:This Marriott has amazing staff. I had trouble with my hotel room access and Kim H was so nice to go up and help me.

via tripadvisor

Location

How to Find Us

500 East Broad Street

Richmond · US

+1 804-643-3400

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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