Punta Sam · MX

Hotel Mousai Cancun Adults Only - All Inclusive

Name: Hotel Mousai Cancun Adults Only - All Inclusive
Address: Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400, Punta Sam, 77400
Telephone: 52-8009843015

Free WiFiWheelchair-accessible on-site restaurantFull-service spaFull-service spaSnack bar/deliConcierge service

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Elevator, Fitness facilities, Gift shops or newsstand, Porter/bellhop, Full-service spa, Smoke-free property

Location

Punta Sam, MX

Luxurious Spa and Recreation Facilities

Indulge in massages and facials at the exquisite spa, and take a dip in one of the 2 outdoor swimming pools. Stay active at the well-equipped fitness center.

All-Inclusive Dining and Entertainment

Enjoy Italian cuisine at NOI Ristorante Italiano or opt for 24-hour room service. Sip on beverages from various bars on-site, including a poolside bar.

Comfortable Rooms with High-Tech Amenities

Relax in air-conditioned rooms with private spa tubs, Smart televisions, and complimentary wireless internet access. Enjoy the cozy bedding and furnished balconies for a perfect retreat.

Immerse yourself in luxury at Hotel Mousai Cancun Adults Only - All Inclusive. Book now for an unforgettable beachfront experience.

Loading rooms and rates...

Location

How to Find Us

Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400

Punta Sam · MX

52-8009843015

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Guests under 18 years old are not permitted at this adults-only property.
A deposit may be required at the property.

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.

Punta Sam · MX

Hotel Mousai Cancun Adults Only - All Inclusive

Free WiFiWheelchair-accessible on-site restaurantFull-service spaFull-service spaSnack bar/deliConcierge service

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Elevator, Fitness facilities, Gift shops or newsstand, Porter/bellhop, Full-service spa, Smoke-free property

Location

Punta Sam, MX

Luxurious Spa and Recreation Facilities

Indulge in massages and facials at the exquisite spa, and take a dip in one of the 2 outdoor swimming pools. Stay active at the well-equipped fitness center.

All-Inclusive Dining and Entertainment

Enjoy Italian cuisine at NOI Ristorante Italiano or opt for 24-hour room service. Sip on beverages from various bars on-site, including a poolside bar.

Comfortable Rooms with High-Tech Amenities

Relax in air-conditioned rooms with private spa tubs, Smart televisions, and complimentary wireless internet access. Enjoy the cozy bedding and furnished balconies for a perfect retreat.

Immerse yourself in luxury at Hotel Mousai Cancun Adults Only - All Inclusive. Book now for an unforgettable beachfront experience.

Loading rooms and rates...

Guest Reviews

What Guests Say

9.6

Exceptional

159 reviews

900geofft

Family · Jan 2026

Leave you stranded at airport

Liked:We pre booked airport transportation with the hotel and had emails from them telling us to expect delays at the airport since they are extremely busy and be patient. Have a beer at the bar as the shuttle wait could be 30 min once we check in. We provided our flight info. Coming from Canada we had freezing rain and heavy snow. Our flight was delayed approx 1 hour due to de-icing and snow. They are supposed to check when our flight lands to know when to expect us. Going through customs and baggage took 1 hr and 45 min max. Get outside to where we are to meet our shuttle and they aren’t there. I call the hotel concierge and they told me that we were late and that we are on our own to get to the resort. Worst customer service ever. $160 taxi ride. Because who books a taxi last minute. Super expensive and crappy car. Worst start to a vacation ever

via tripadvisor

L7718NFmaryb

Couples · Dec 2025

Honeymoon

Liked:My husband and I had our honeymoon mousai and we were immediately amazed by how beautiful it was with the artwork! Our butlers Marcos and Rubisel went above and beyond to ensure our stay was as luxurious as possible!

via tripadvisor

EPundertheSea

Couples · Dec 2025

The most relaxing week!

Liked:We spent about a week at the hotel Mousai last week and loved EVERY SECOND. Beautiful property. Excellent staff. Really lovely week of relaxing. The hotel wasn't at full capacity so had our pick of chairs, and tried all the pool and the sea front. We loved the rooftop pool as the food up there was so good and Juan took amazing care of us knowing what we liked drinking and would make a+ suggestions and bring us samples. The beach side pool was also spectacular and Yamil would go out of his way to make sure we were comfortable and had everything we needed. They were both so fun to talk to and really went above and beyond every day. Those two particularly stand out as some of the best resort staff I've ever worked with. We went to the spa and it was DIVINE- the hydro therapy with Roman was so well organized and he was so funny and personable, and my massage therapist Victoria was one of the best i've ever worked with. The rooms were so big and beautiful and the best patio in Cancun. They were really quiet even though we were right over the breakfast restaurant and the housekeepers do an amazing job keeping it clean. Beautiful beach north of the hotel zone and really close to the ferry to mujeres if you want to leave the resort (we did not). The only downside of this resort was if you wanted to go to a restaurant that wasn't at the mousai (which was most of them) you had to go to the ajoining property which was such a different vibe (loud screaming kids on ipads etc) and it was pretty jarring. Maybe if we could get room service from those restaurants or if there was a way to make a mousai night there it would help - eating a nice steak and having a kid throw a ball at your head was not my favorite memory. Overall the MOusai was so so so good and no complaints and we can't wait to come back.

via tripadvisor

ninaaT4718NS

Family · Dec 2025

A great experience

Liked:Nice experience. The food options could’ve been better, but overall a good experience. My butler Alexa provided excellent service and made sure my stay was amazing. The rooms and resort are absolutely beautiful. I look forward to coming back again.

via tripadvisor

Location

How to Find Us

Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400

Punta Sam · MX

52-8009843015

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Important Information

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
Guests under 18 years old are not permitted at this adults-only property.
A deposit may be required at the property.

Explore More