Name: Hotel Mousai Cancun Adults Only - All Inclusive
Address: Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400, Punta Sam, 77400
Telephone: 52-8009843015
Rating: 9.4

Hotel Mousai Cancun Adults Only - All Inclusive, Punta Sam | Member Rates | Dyme

Free WiFiWheelchair-accessible on-site restaurantFull-service spaFull-service spaSnack bar/deliConcierge service

Classification

5-Star Hotel

Amenities

Full-service spa, Fitness facilities, Proposal/romance packages available, Free WiFi, 24-hour front desk, Concierge service

Location

Punta Sam, MX

Experience an unforgettable escape at Hotel Mousai Cancun, where luxury meets tranquility.

Indulgent Spa Experience

Pamper yourself at our exquisite spa, offering a range of soothing massages and rejuvenating facials designed to melt your stress away.

Dining Delights

Savor delectable Italian cuisine at NOI Ristorante Italiano, or opt for 24-hour room service for a cozy in-room dining experience. Quench your thirst with refreshing drinks from our poolside bar or one of the two stylish lounges.

Luxurious Accommodations

Relax in one of our 88 air-conditioned rooms, complete with private balconies featuring outdoor hot tubs. Enjoy down comforters, premium bedding, Smart TVs, and complimentary Wi-Fi for a perfect blend of comfort and connectivity.

Don't wait—book your stay now for an all-inclusive experience like no other at Hotel Mousai Cancun!

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

9.4

Exceptional

159 reviews

Highlights

+Luxurious stay
+Beautiful property
+Excellent service

Could Improve

–Shuttle service issues
–Limited dining options outside the resort

Cleanliness9.3

The rooms were kept clean by the staff, ensuring a pleasant stay.

Service9.8

Butler service was exceptional, though there were issues with shuttle service.

Location9.3

The hotel is conveniently located with beautiful beach access.

Room Quality9.8

Rooms were spacious and beautifully designed, contributing to a luxurious feel.

Amenities9.3

The resort offered great amenities including pools and a spa.

Value for Money8.8

The experience was luxurious, but some might find it expensive for the value.

Food and Beverage8.8

Food options were decent, but improvements could be made.

Overall Experience9.8

Overall, a fantastic stay with some service hiccups.

900geofft

Family · Jan 2026

Leave you stranded at airport

Liked:We pre booked airport transportation with the hotel and had emails from them telling us to expect delays at the airport since they are extremely busy and be patient. Have a beer at the bar as the shuttle wait could be 30 min once we check in. We provided our flight info. Coming from Canada we had freezing rain and heavy snow. Our flight was delayed approx 1 hour due to de-icing and snow. They are supposed to check when our flight lands to know when to expect us. Going through customs and baggage took 1 hr and 45 min max. Get outside to where we are to meet our shuttle and they aren’t there. I call the hotel concierge and they told me that we were late and that we are on our own to get to the resort. Worst customer service ever. $160 taxi ride. Because who books a taxi last minute. Super expensive and crappy car. Worst start to a vacation ever

via tripadvisor

L7718NFmaryb

Couples · Dec 2025

Honeymoon

Liked:My husband and I had our honeymoon mousai and we were immediately amazed by how beautiful it was with the artwork! Our butlers Marcos and Rubisel went above and beyond to ensure our stay was as luxurious as possible!

via tripadvisor

EPundertheSea

Couples · Dec 2025

The most relaxing week!

Liked:We spent about a week at the hotel Mousai last week and loved EVERY SECOND. Beautiful property. Excellent staff. Really lovely week of relaxing. The hotel wasn't at full capacity so had our pick of chairs, and tried all the pool and the sea front. We loved the rooftop pool as the food up there was so good and Juan took amazing care of us knowing what we liked drinking and would make a+ suggestions and bring us samples. The beach side pool was also spectacular and Yamil would go out of his way to make sure we were comfortable and had everything we needed. They were both so fun to talk to and really went above and beyond every day. Those two particularly stand out as some of the best resort staff I've ever worked with. We went to the spa and it was DIVINE- the hydro therapy with Roman was so well organized and he was so funny and personable, and my massage therapist Victoria was one of the best i've ever worked with. The rooms were so big and beautiful and the best patio in Cancun. They were really quiet even though we were right over the breakfast restaurant and the housekeepers do an amazing job keeping it clean. Beautiful beach north of the hotel zone and really close to the ferry to mujeres if you want to leave the resort (we did not). The only downside of this resort was if you wanted to go to a restaurant that wasn't at the mousai (which was most of them) you had to go to the ajoining property which was such a different vibe (loud screaming kids on ipads etc) and it was pretty jarring. Maybe if we could get room service from those restaurants or if there was a way to make a mousai night there it would help - eating a nice steak and having a kid throw a ball at your head was not my favorite memory. Overall the MOusai was so so so good and no complaints and we can't wait to come back.

via tripadvisor

ninaaT4718NS

Family · Dec 2025

A great experience

Liked:Nice experience. The food options could’ve been better, but overall a good experience. My butler Alexa provided excellent service and made sure my stay was amazing. The rooms and resort are absolutely beautiful. I look forward to coming back again.

via tripadvisor

Location

How to Find Us

Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400

Punta Sam · MX

52-8009843015

Policies

Good to Know

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. </li><li>Guests under 18 years old are not permitted at this adults-only property. </li> </ul>

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