Name: Atelier Playa Mujeres - Adults Only - All Inclusive
Address: Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Col. Playa Mujeres, Punta Sam, QROO, 77400, Punta Sam, 77400
Telephone: 52-998-500 4800
Rating: 9.2

Atelier Playa Mujeres - Adults Only - All Inclusive, Punta Sam | Member Rates | Dyme

Free WiFiParking (limited spaces)Free self parkingFree valet parkingHeated poolPool umbrellas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Free breakfast, Full-service spa, Free beach cabanas, Fitness facilities, Front entrance ramp, Proposal/romance packages available

Location

Punta Sam, MX

Discover your tropical oasis at Atelier Playa Mujeres, an exquisite adults-only all-inclusive resort that promises an unforgettable escape!

Indulgent Spa Experience

Unwind at our full-service spa, where expert therapists offer a variety of massages, body treatments, and rejuvenating facials to help you relax and recharge in true luxury.

Culinary Delights

Savor the flavors at our 13 on-site restaurants, featuring authentic Mexican cuisine at Mercado 19. Enjoy 24-hour room service and numerous bars to wind down with a cocktail by one of our four stunning outdoor pools.

Comfort and Convenience

Stay in one of our 593 air-conditioned rooms designed for ultimate relaxation, complete with premium bedding, Smart televisions, and complimentary minibar items to ensure a comfortable and enjoyable stay.

Experience the perfect getaway today—book your stay at Atelier Playa Mujeres now!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

552 reviews

Highlights

+Excellent service from staff
+High-quality food options

Could Improve

–High costs with unexpected charges
–Maintenance issues during stay

Cleanliness8.5

The reviews did not explicitly mention cleanliness, but a maintenance issue was reported, suggesting a need for improvement.

Service10.0

The butlers and staff received high praise for their attentiveness and professionalism throughout the stay.

Location9.6

The resort is referred to as a 'home away from home,' indicating a very favorable view of its location.

Room Quality9.0

Rooms provided a positive experience despite the brief maintenance issue mentioned.

Amenities9.0

While the report noted some additional charges for certain amenities, overall reviews implied satisfaction with what's offered.

Value for Money8.0

Guests noted high costs and unexpected charges, impacting their overall perception of value.

Food and Beverage10.0

Food offerings, especially the Christmas Eve gala dinner, received significant praise for their variety and quality.

Overall Experience9.5

Overall, the reviews indicate a very positive experience despite some minor issues.

suehT536PG

Couples · Jan 2026

Another outstanding vacation at Atelier Playa Mujeres.

Liked:Our 14 night stay was flawless! We are huge fans of this resort and will return again very soon. Our butlers Martin and Aline were brilliant, they were always available (via WhatsApp) to answer any questions we had, in fact, there was a minor maintenance issue in our room and it was fixed within 30 mins!! We are creatures of habit lol, we ate lunch at the Consentida buffet every day, our waiter was Ricardo, he was kind and so helpful. The quiet pool at building 3 is our fave spot to relax and chill, so peaceful and relaxing. Thanks to Carlos and Itziel for looking after us. We ate at most of the restaurants and enjoyed the food but a stand out for us was dinner at Limon Y Sal, my husband loved the creamy shrimp dish. The gala dinner on Christmas Eve was sensational. They had so many different types of food. Standouts were the Beef Wellington, Prime Rib, seafood section and the desserts! The raspberry Pavlova was divine. We missed the lunch menu at Cala di Luna this visit, we both really hope it will be open when we return next time. All in all another magical stay! Thank you to ALL of the staff at Atelier.

via tripadvisor

Wander37922983688

Couples · Jan 2026

Christmas 2025 at our home away from home.

Liked:The greatest place to celebrate Christmas. We enjoyed every minute of our time. Our butlers Aline and Martin were the best! They took care of our every need, so professional and kind. We visited all of the restaurants and enjoyed the variety of food they offered, It was very busy during our stay but we had no problems getting reservations. Had breakfast most mornings at La Consentida where Luz and her team took very good care of us. I have to mention the Christmas Eve gala dinner which was held at Mercado 19, it was absolutely amazing! Kudos to the chefs and servers, they all worked so hard to prepare the fantastic food offerings. The bartenders at Atelier are super friendly and extremely knowledgeable, thanks to Jorge Petul, Daniel Millan, Pedro A, Freddy F, Analili M and not forgetting Robert..bravo to you all. We look forward to seeing you all very soon!!!

via tripadvisor

dozchdik

Family · Jan 2026

Beware of extra charges for your stay

Liked:Beautiful grounds, very attentive staff, good food. Expensive. And one would expect everything is included for $1400 a night. Except spa, Maria Dolores restaurant and very special New Year celebrations evening they charge additional $400 per table on the beach. Or and when you check out tips are charged to your card too, about $55 a day. So dont bother to tip in cash, those don’t count:). 90 minutes sale time share/vacation resort speech with gave you a couple massage at the spa though. Nice bonus. Would we come back? Probably not.

via tripadvisor

thomasjU7487DE

Couples · Jan 2026

Dreaming of our return to Atelier!!

Liked:We just returned from our stay at Atelier Playa Mujeres, and I can honestly say it was one of the best vacation experiences we have ever had. The resort itself is absolutely stunning—modern luxury meets nature in the best way possible—but what truly sets this place apart is the people. The level of service here is world-class. I want to give a special shout-out to the team members who made our trip so memorable: Concierge Excellence: A massive thank you to Eduardo and Gabriel from the Concierge team. They were incredibly professional and efficient in sorting out all our room requests. They ensured our stay was comfortable from the very first moment, and nothing was too much trouble for them. Morning Smiles: Our mornings were made perfect by Ianis and Itzel at breakfast. Their super friendly and welcoming greetings every single day started our mornings off on such a positive note. We also have to thank Fabel from the breakfast team—not only was his service great, but he gave us fantastic recommendations for Isla Mujeres that made our day trip there amazing! Poolside Perfection: Service by the pool was top-tier thanks to Yax. I was so impressed by his attention to detail. It wasn’t just about the service; we really appreciated him taking the time to share his culture with us. It added such a personal touch to our afternoons. Dining Highlights: We had a fantastic dinner at the Steak restaurant, and Wilberth provided a truly memorable evening. His hard work and attention to us did not go unnoticed—he made sure everything was perfect. Entertainment & Vibe: Last but certainly not least, a huge shout-out to Elian and Ethan from the entertainment team. These guys are the heart and soul of the resort! They brought incredible energy both during the day and at night. Beyond the fun, we really appreciated their genuine friendship—it felt like hanging out with old friends. If you are looking for a luxury all-inclusive that feels personal and welcoming, look no further than Atelier. We are already dreaming of our return. Thank you to the whole team! Tom & Sophie

via tripadvisor

Location

How to Find Us

Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Col. Playa Mujeres, Punta Sam, QROO, 77400

Punta Sam · MX

52-998-500 4800

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. </li><li>Guests under 16 years old are not permitted at this adults-only property. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. </li> <li>Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>

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Guest Reviews

What Guests Say

9.2

Exceptional

552 reviews

Highlights

+Excellent service from staff
+High-quality food options

Could Improve

–High costs with unexpected charges
–Maintenance issues during stay

Cleanliness8.5

The reviews did not explicitly mention cleanliness, but a maintenance issue was reported, suggesting a need for improvement.

Service10.0

The butlers and staff received high praise for their attentiveness and professionalism throughout the stay.

Location9.6

The resort is referred to as a 'home away from home,' indicating a very favorable view of its location.

Room Quality9.0

Rooms provided a positive experience despite the brief maintenance issue mentioned.

Amenities9.0

While the report noted some additional charges for certain amenities, overall reviews implied satisfaction with what's offered.

Value for Money8.0

Guests noted high costs and unexpected charges, impacting their overall perception of value.

Food and Beverage10.0

Food offerings, especially the Christmas Eve gala dinner, received significant praise for their variety and quality.

Overall Experience9.5

Overall, the reviews indicate a very positive experience despite some minor issues.

suehT536PG

Couples · Jan 2026

Another outstanding vacation at Atelier Playa Mujeres.

via tripadvisor

Wander37922983688

Couples · Jan 2026

Christmas 2025 at our home away from home.

via tripadvisor

dozchdik

Family · Jan 2026

Beware of extra charges for your stay

via tripadvisor

thomasjU7487DE

Couples · Jan 2026

Dreaming of our return to Atelier!!

via tripadvisor