Name: The Westin Ottawa
Address: 11 Colonel By Drive, Ottawa, K1N 9H4
Rating: 8.6

The Westin Ottawa | Member Rates | Dyme

ParkingValet parkingAccessible parkingParking garageRestaurantSwimming pool

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, Parking, Non-smoking rooms, Air conditioning, Fitness center, Swimming pool

Location

Ottawa, ca

Luxurious Amenities

The Westin Ottawa boasts an indoor pool, hot tub, and fully equipped fitness center, ensuring guests can relax and stay active during their stay.

Dining Options

With two on-site restaurants, Daly’s and the Shore Club, guests can indulge in a variety of culinary delights without having to leave the hotel premises.

Convenient Location

Situated next to the Rideau Centre Shopping Mall and the Shaw Centre, and within walking distance to Ottawa's key attractions like the Ottawa Art Gallery and Parliament Hill, the Westin Ottawa offers both convenience and accessibility for guests to explore the city seamlessly.

Ready to experience luxury and convenience in the heart of Ottawa? Book your stay at the Westin Ottawa today!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.6

Excellent

718 reviews

Highlights

+Great location
+Helpful staff

Could Improve

–Cleanliness issues
–High food prices

Cleanliness8.3

Some rooms reported persistent odors and cleanliness concerns in shared amenities.

Service9.2

Generally positive service experiences; staff responsive to issues.

Location9.3

Exceptional location, convenient access to downtown and nearby amenities.

Room Quality8.8

Rooms are generally clean and comfortable, with some dated furniture.

Amenities8.2

Facilities such as the pool and hot tub noted as needing better maintenance.

Value for Money8.3

Premium pricing on food noted; some guests felt value could be improved.

Food and Beverage7.8

Limited breakfast access and high meal prices affected perceptions.

Overall Experience8.8

Overall pleasant stay with some highlighted negatives that can be improved.

Laurie

Solo Traveller · Jul 2026

Liked:Location is great and beds are comfortable

Disliked:Was under major construction and parking fees are extra and too expensive.

via Nuitee

Wendy

Family With Children · Jul 2026

Disappointing, Dingy, Dated!

Liked:The location is great for activities in the Byward Market area.

Disliked:The rooms with 2 beds only have double beds, very small. The rooms are small and very dated. The pool is laughable, very small and the chaise lounge cushions are all stained. The payment system is outdated and inconvenient. However they charge upscale market prices but don’t deliver on the “upscale” part. This used to be a classy hotel back in the day but they have failed to stay current.

via Nuitee

Al-mohamadi

Solo Traveller · Jul 2026

Liked:I liked the room view and hotel location.

Disliked:This was not what I expected in terms of Westin level. At the begining, the room smell was not nice despite that I told them it is my honeymoon. They changed the room, but the couch in the other room was not clean and the furniture was not good.

via Nuitee

204alanaf

Business · Jul 2026

Poor Experience June 2026 - Flooding, Disruption and Inadequate Compensation

Liked:I stayed at the Westin Hotel June 4-7 2026. On the last night, there was flood in my room related to the renovations going on floors above. I had to move rooms in the middle of the night (5am) which was very disruptive. In addition, the front desk noted that many people had to move due to this flood, and there was water dripping into buckets around the conference I was attending on the 4th floor. After all this, the hotel was unwilling to fully compensate for that night, which should have been a given (hotel first offered only guest points as compensation, and ultimately after much discussion gave only partial compensation). I don't recommend staying here, particularly while this renovation is going on, and very poor management response to a major disruption.

via tripadvisor

Location

How to Find Us

11 Colonel By Drive

Ottawa · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that vehicles over 6 foot 5 inches (6.6 ft) will not be able to park on site. Oversize vehicles will be directed to park in the closest available outdoor parking lots.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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