Name: The Westin Ottawa
Address: 11 Colonel By Drive, Ottawa, K1N 9H4
Rating: 8.6

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The Westin Ottawa | Member Rates | Dyme

ParkingRestaurantSwimming poolHeated poolSalt-water poolAccess to nearby indoor pool

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Ottawa, ca

Luxurious Amenities

The Westin Ottawa boasts an indoor pool, hot tub, and fully equipped fitness center, ensuring guests can relax and stay active during their stay.

Dining Options

With two on-site restaurants, Daly’s and the Shore Club, guests can indulge in a variety of culinary delights without having to leave the hotel premises.

Convenient Location

Situated next to the Rideau Centre Shopping Mall and the Shaw Centre, and within walking distance to Ottawa's key attractions like the Ottawa Art Gallery and Parliament Hill, the Westin Ottawa offers both convenience and accessibility for guests to explore the city seamlessly.

Ready to experience luxury and convenience in the heart of Ottawa? Book your stay at the Westin Ottawa today!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.6

Excellent

707 reviews

Highlights

+Great location
+Helpful staff

Could Improve

–Cleanliness issues
–High food prices

Cleanliness8.3

Some rooms reported persistent odors and cleanliness concerns in shared amenities.

Service9.2

Generally positive service experiences; staff responsive to issues.

Location9.3

Exceptional location, convenient access to downtown and nearby amenities.

Room Quality8.8

Rooms are generally clean and comfortable, with some dated furniture.

Amenities8.2

Facilities such as the pool and hot tub noted as needing better maintenance.

Value for Money8.3

Premium pricing on food noted; some guests felt value could be improved.

Food and Beverage7.8

Limited breakfast access and high meal prices affected perceptions.

Overall Experience8.8

Overall pleasant stay with some highlighted negatives that can be improved.

Barry

Couple · Jun 2026

Very dissapointing.

Liked:Not much.

Disliked:-The property is under construction but they don’t tell anyone about that when you book. - The noise from the construction/renovations are loud and go on from 7:30am to 6:00 or 7:00pm. - - - You can hear loud noises and vibrations from the renovations clearly in your room. There is constant drilling and hammering. - The hotel is horribly rundown. - The breakfast buffet is poor. - We told our hotel our room door needed repair on the door lock which we told them about every day for 4 days. Nothing was done. It was a huge security problem. - The construction above us cut the TV cable on our last day and they couldn’t repair it. We had no TV. - The toilet flush is so loud, it’s like a huge loud vacuum sucks the water down with great force, like on an airplane. - The response from management of our noise and other concerns was feeble at best. - The front desk was no help whatsoever when we told them of our concerns. - We did tell the Rooms Controller via email about the noise and door. He said to move rooms. By moving rooms it didn’t guarantee we’d be noise-free. And, the door only needed someone with a drill or screwdriver. - When you exit the hotel you have to pass homeless people sleeping on the sidewalk, people on drugs, people using the sidewalk as a bathroom, and there were some that were acting wild and erratically. - The hotel only has a breakfast restaurant open until 10:30am. Then you have no place to go eat lunch or supper in the hotel. - It is certainly overpriced for what you get, especially with the renovations and construction.

via Nuitee

Amani Yahya

Solo Traveller · May 2026

Awesome

Liked:Clean and easy access to mall

via Nuitee

Gabriel

Couple · May 2026

Excellent location

Liked:Room was clean with comfortable beds

Disliked:The body gel bottle in the bathroom was empty, not refilled at all. Furniture shows signs for wear, not expected for the price we paid.

via Nuitee

Moops

Family · May 2026

Expected more

Liked:Stayed here for two nights in May for the tulip festival. I chose the Westin primarily for its location, very convenient to the sites we were visiting, and we appreciated the direct interior access to the Rideau Centre mall. The staff were attentive and friendly, but overall, I was left feeling disappointed as the room didn’t deliver on expectations. We booked a standard double and they kindly upgraded us to a Parliament view room which was much appreciated. The room was spacious and bright, however there was a real lack of storage. There were no drawers for clothing – just the closet for hanging items, so we couldn’t properly unpack. From pictures I see other rooms have storage drawers below the TV unit or beside the fridge, but we had none. Zilch. So, clothes were strewn everywhere. We used the single luggage valet for one suitcase, then dragged out the seating bench as a ‘table’ for the other suitcase. Let’s talk about the world’s most ineffective toilet. From the sound and force of water that thing emitted, you’d think it would suck up anything that came within 5 feet of it but….no. You constantly had to flush at least three times for it to ‘clear’ and I’m taking even if there was barely anything for it to deal with. It was so amazingly frustrating that it became a running joke during our trip and we’re still laughing about it! (Westin folks, if you’re reading this, please service the toilet in #1325). There were no robes provided (despite the website description) and mid-shower is when I discovered that the body wash bottle was empty – very inconvenient, and something I would have thought housekeeping would check for regularly. I called down the next morning to let them know, and it did get filled that day, but disappointed I was the one that noticed it was empty. Speaking of housekeeping, our tea and water were not replenished. The coffee maker had 2010 technology, so we didn’t even try as I assumed the coffee would be terrible. We did run the cycle once to get some hot water for tea as a kettle was not provided. Tea selection was limited – one chamomile, one English Breakfast. The mini fridge was convenient. There was no automatic turndown provided, I’m assuming you would need to request. Lighting was OK but everything was manual so a lot of clicking and unclicking of individual lamps; first world problem, I know, but this minor inconvenience reinforced how outdated the room set-up was. Very nice view but windows only had blackout curtains – no sheers, so you were either fully exposed to the street or fully in the dark. Oh, and I forgot to mention the 13th floor hallway that smelled terrible, almost sewage-like. Luckily the odour didn’t seep too much into our room. The room was showing its age and in need of additional repair and cleaning in many areas. Zac’s Express had great breakfast sandwiches and Starbucks coffee that we enjoyed in the café seating area. I appreciated the security features of the elevator to keep non-guests from entering. Valet was efficient. Beds comfy. This Westin is very much a corporate “conference” hotel, with its main benefit for tourists being the convenient location. Would I return? Probably not. If budget was more forgiving, I would go back to the Chateau Laurier for the charm and attention to detail (and where I have had two great stays). But for the Westin price point you can choose from most 4-star properties downtown, so I think better value could be had elsewhere, depending on your specific needs.

via tripadvisor

Location

How to Find Us

11 Colonel By Drive

Ottawa · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that vehicles over 6 foot 5 inches (6.6 ft) will not be able to park on site. Oversize vehicles will be directed to park in the closest available outdoor parking lots.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.

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