Ottawa · CA

Delta Hotels by Marriott Ottawa City Centre

Name: Delta Hotels by Marriott Ottawa City Centre
Address: 101 Lyon Street, Ottawa, K1R 5T9
Telephone: +1 613-237-3600
Rating: 8.4

8.4

Excellent1,423 reviews

WiFi availableFree WiFiParkingValet parkingAccessible parkingParking garage

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Ottawa, CA

Centrally Located Luxury Hotel in Downtown Ottawa

Modern Rooms with Amenities

Experience comfort and style in our spacious rooms featuring contemporary furnishings, large windows, and a work desk. Enjoy entertainment with a 42-inch cable TV, free Wi-Fi, and a coffee maker for your convenience.

Convenient Facilities for Business and Leisure

Our 4-star hotel boasts a restaurant, bar, full-service business centre, and a well-equipped gym. Unwind in the sauna or explore nearby attractions like Parliament Hill, Rideau Canal, and Lansdowne Park - all just minutes away.

Book Your Stay at Delta Ottawa City Centre

Indulge in luxury and convenience at our centrally located hotel. Reserve your room now for a memorable experience in Ottawa.

Loading rooms and rates...

Location

How to Find Us

101 Lyon Street

Ottawa · CA

+1 613-237-3600

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

The credit card used at the time of the booking must be presented by the cardholder upon check-in. Please note that the underground parking has a vehicle height restriction of 6 feet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Ottawa · CA

Delta Hotels by Marriott Ottawa City Centre

8.4

Excellent1,423 reviews

WiFi availableFree WiFiParkingValet parkingAccessible parkingParking garage

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Ottawa, CA

Centrally Located Luxury Hotel in Downtown Ottawa

Modern Rooms with Amenities

Convenient Facilities for Business and Leisure

Book Your Stay at Delta Ottawa City Centre

Indulge in luxury and convenience at our centrally located hotel. Reserve your room now for a memorable experience in Ottawa.

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

1,423 reviews

Highlights

+Great location
+Attentive service

Could Improve

–Noise from other guests
–Room quality issues

Cleanliness8.1

Generally clean hotel but some guests noted issues with room cleanliness related to noise.

Service9.1

Guests praised the service, highlighting attentive staff and exceptional customer service.

Location9.1

Excellent location as mentioned by multiple guests.

Room Quality7.6

Mixed reviews on room quality, with some complaints about bed quality and size.

Amenities8.1

Amenities are satisfactory but noted minor issues with pool and breakfast offerings.

Value for Money8.6

Generally considered good value for the location and amenities offered.

Food and Beverage8.1

Positive feedback on breakfast, though some felt it should have been included.

Overall Experience8.5

Overall positive experience, despite some serious concerns raised.

LUBNA

Family With Children · Sep 2026

Liked:Great location, friendly staff, and reasonable price.

via Nuitee

Scorpio

Couple · Aug 2026

Avoid without hesitation if you're from EU - rigid payment policy makes check-in almost impossible

Disliked:We had Booking.com confirmation guaranteed by virtual debit card. When we came to check-in receptionist ultimately demanded physical credit card, something which in EU is becoming rather obsolete and to which other Canadian hotels we stayed on our vacation are well aware of, so they offer other ways to place security deposit. This "high standards" hotel does not, and have such strict policies that at one point supervisor claimed that if anyhow overriden she will lose the job. I had physical debit card, but they were unsatisfied and said they cannot check us in "due to policies". After almost 30 minutes supervisor came back and said they will make an exception and allow me pre-authorization. I had to put my physical debit card in the card machine which for some reason didn't read it (card and chip are OK, their machine isn't), so I entered number manually. But when she saw it, she rushed to push red button because "accounts department forbids it". She also said "no tap!", so contactless payment is not possible despite the machine has that option. Nevertheless, my banking app showed I've been stripped off by 1,102,88 CAD despite her pushing red cancel button. She claimed that no payment has been processed which actually came out as true after few minutes when it was shown stricken in my app, but proves they can receive payment this way, but deliberately refuse. While we were waiting for authorization form which I've submitted to pass through their system, she used another card machine to charge me more money claiming it's their policy to heavily charge safety deposit on debit cards, so I was stripped off 1,252.88 CAD and this transaction passed. I was really hoping we'll get the room, but after 15 minutes they refused for good because they claimed my home address mismatch my bank account address which isn't true. Finally, they returned second payment by contactless (!

via Nuitee

Matthew

Solo Traveller · Aug 2026

Liked:Convenient location close to Lyon station and an easy walk to parliament

via Nuitee

Yasmin

Family With Children · Aug 2026

Bad experience

Liked:Location is central

Disliked:Very disappointing experience at Delta Ottawa. The reception process was extremely slow. Both receptionists were in training, and it took approximately 30 minutes to locate our reservation. There was very little communication throughout the process. They simply entered an amount on the payment machine and asked me to pay without explaining what the charge was for. The amount was $300 more than the price I booked through the Booking app. My reservation clearly stated that breakfast was included, but I was told it was only included for two people, even though the reservation was for four. I became very upset and asked to speak with a manager. Nicholas came and helped resolve the situation. He politely explained the price breakdown, ensured that breakfast was included for all four of us as stated in the booking, and apologized for the confusion. Unfortunately, the two receptionists were not professional and repeatedly told me that because I booked through a third party, I should contact them if I was unhappy and that the hotel could not help me. This was extremely frustrating. Overall, I did not have a good experience. The hotel was very expensive and, in my opinion, not worth the price. The room was small and outdated, and the bathroom was tiny. I would not recommend this hotel for a family stay, and personally, I would not choose Delta Ottawa city centre again.

via Nuitee

Location

How to Find Us

101 Lyon Street

Ottawa · CA

+1 613-237-3600

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.