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Metcalfe Hotel Ottawa by Gray Collection

Ottawa · ca

Metcalfe Hotel Ottawa by Gray Collection

8.8
Excellent987 reviews
  1. Hotel Collection
  2. /Hotels in Ottawa
  3. /Metcalfe Hotel Ottawa by Gray Collection
Self parking (surcharge)Covered parkingSecured parkingRestaurantScreens / Barriers between staff and guests for safetyConcierge service

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities (surcharge), Non-smoking rooms, Air conditioning, Restaurant, Room service, Pets allowed

Location

Ottawa, ca

Luxurious Downtown Hotel in Ottawa

Modern Amenities: Enjoy a comfortable stay in our guest rooms equipped with flat-screen TVs and free WiFi. Take advantage of our Chromecast streaming services for your entertainment needs.

Convenient Facilities: Stay on top of your fitness routine in our 24-hour fitness centre and catch up on work in our business centre.

Prime Location: Explore Ottawa with ease, located just minutes away from Parliament Hill and near attractions like the Ottawa Convention Centre and Byward Market.

Book your stay at The Metcalfe by Gray Collection for a memorable experience in Ottawa.

Loading rooms and rates...

Location

How to Find Us

123 Metcalfe Street

Ottawa · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests who book a "Breakfast Included" rate will receive 2 complimentary breakfast vouchers per night. Additional breakfast vouchers can be purchased from the hotel. Guests under the age of 19 are only allowed to check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Parking is subject to availability due to limited spaces. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian.

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METCALFE HOTEL OTTAWA BY GRAY COLLECTION

Guest Reviews

What Guests Say

8.8

Excellent

987 reviews

Highlights

  • +Clean and stylish
  • +Great location

Could Improve

  • –Slow restaurant service
  • –Noise from lobby
Cleanliness8.8

The hotel was clean and the rooms are a great size. Very comfortable bedding too.

Service8.3

Service in the restaurant was slow and variable, concerning for a hotel of this rating.

Location9.3

Great location close to shopping, parliament buildings, and walkable distance to most tourist locations.

Room Quality8.8

Rooms are stylish, comfortable, and spacious.

Amenities8.8

Well-maintained facilities including gym and lovely dining options.

Value for Money8.3

Attractive offerings but some concerns about the pricing relative to room quality.

Food and Beverage8.8

Fabulous food, but restaurant service issues were noted.

Overall Experience9.1

Overall a lovely stay with a few minor issues in service.

LittleWolf007

Solo Traveller · May 2026

8

Great location and friendly staff

Liked:Staff were very friendly & helpful. Room was spacious and had coffee machine & capsules. Bed was very comfortable and able to Chromecast to tv.
Disliked:The shower in bathtub was not great and is a potential slip hazard. The curtains were not complete block out so light came in early. Noise from bar below was audible at times.

via Nuitee

Tsz Ping Evelyn

Extended Group · Apr 2026

9

Family vacation

Liked:Very central , excellent location
Disliked:Friendly staffs and very helpful

via Nuitee

Deborah

Solo Traveller · Apr 2026

10

Definitely my go to hotel now when visiting Ottawa

Liked:The location is so central that you can walk to Byward Market, The National Art Gallery and several coffee shops and a fabulous French Bakery. The beds are super comfortable and the showers are large and have high end products in them. The Happy Hour is wonderful! Excellent cocktails and menu all half price.
Disliked:The breakfast was disappointing. Eggs Benedict served cold , mushy salad and toast. Not enough staff serving hotel guests who preferred to sit in the lobby area and work on a laptop. Reasonable prices for most items though.

via Nuitee

Marc

Solo Traveller · Apr 2026

8

it was fine

Liked:bed and location
Disliked:some noise and vibration

via Nuitee