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Hilton Garden Inn Ottawa Downtown

Ottawa · ca

Hilton Garden Inn Ottawa Downtown

8.3
Excellent908 reviews
  1. Hotel Collection
  2. /Hotels in Ottawa
  3. /Hilton Garden Inn Ottawa Downtown
ParkingSelf parking (surcharge)Secured parkingRestaurantSwimming poolSalt-water pool

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Ottawa, ca

Prime Location in Ottawa City Centre

Located in the heart of Ottawa city centre, the National Hotel and Suites Ottawa offers easy access to top attractions such as the National Gallery of Canada and ByWard Farmer's Market. Immerse yourself in the area's history at the Canadian Museum of Civilization, all conveniently close to our completely non-smoking hotel.

Luxurious Amenities for Every Guest

Indulge in our indoor heated pool and modern fitness centre during your stay at the Hilton Garden Inn Ottawa Downtown. Whether you prefer on-site dining or relaxing in spacious guestrooms with in-room entertainment options, we have something for everyone. Free WiFi is available in all rooms for your convenience.

Convenience at Your Fingertips

Explore the city with ease as shopping centers, restaurants, and popular attractions are just a stone's throw away from our hotel. Book your stay now and experience the best of Ottawa at the National Hotel and Suites Ottawa.

Loading rooms and rates...

Location

How to Find Us

361 Queen Street

Ottawa · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please be aware that Wi-Fi is free. An increase in Wi-Fi bandwidth is available upon request for charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

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HILTON GARDEN INN OTTAWA DOWNTOWN

Guest Reviews

What Guests Say

8.3

Excellent

908 reviews

Highlights

  • +Friendly staff
  • +Convenient location
  • +Comfortable rooms

Could Improve

  • –Uncleanliness issues
  • –Breakfast quality
  • –Parking fees
Cleanliness7.6

Some complaints about uncleanliness, including mold and roaches.

Service9.1

Staff is noted as friendly and accommodating across multiple reviews.

Location9.1

Multiple reviews praise the convenient location near amenities and attractions.

Room Quality8.1

Rooms are generally clean and comfortable, with some mentioning spaciousness.

Amenities8.1

Good amenities but some suggest improvements in the quality of offerings.

Value for Money8.1

Generally seen as good value, although parking fees are criticized.

Food and Beverage7.6

Breakfast received some negative comments regarding quality and options.

Overall Experience8.6

Overall positive sentiment, though some areas for improvement are noted.

Cecille Damani

Solo Traveller · May 2026

10

Commendable property and staff

Liked:The service staff are very helpful.and attentive, the rooms are clean and the location is on the spot.
Disliked:The parking was very tight for big cars . Small cars are perfect

via Nuitee

Jimmy

Solo Traveller · Apr 2026

10

Optimal location and expectations met.

Liked:The staff was cordial during the check-in and check-out process. The location is optimal for anyone taking public transportation, especially due to the proximity to the LRT and STO network. I would definitely stay here again when I return to Ottawa.
Disliked:While my experience exceeded my expectations, I have two really minor things. I was given directions to the elevator from the lobby. That path in the front of the hotel seemed long to get to my room compared to a more direct set of elevators near the rear of the building. Also, having two bottles of water in the room that were available for an extra charge is a little frustrating, as I've been through situations where hotels gave me more than double of that for free.

via Nuitee

razavi

Solo Traveller · Apr 2026

10
Liked:The purple colour of the interior design of my room

via Nuitee

Leah

Couple · Apr 2026

10

Hilton Garden Inn Ottawa Downtown is a

Liked:Hilton Garden Inn Ottawa Downtown is a lovely, clean & well located hotel close to the sites. We've stayed here a few times when seeing family in the area and always enjoy our stays here.
Disliked:We liked everything.

via Nuitee