Name: Maya Tulum By G Hotels
Address: Carretera Tulum-Boca Payla KM 7 Lote 10, Zona Hotelera,, Tulum, 77780
Telephone: +529842317485
Rating: 8

Maya Tulum By G Hotels | Member Rates | Dyme

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Fitness facilities (surcharge), Parking, Non-smoking rooms, Swimming pool

Location

Tulum, mx

Luxurious Accommodation

Maya Tulum By G Hotels, located in the heart of Tulum, offers air-conditioned rooms with modern amenities like a coffee machine, minibar, and flat-screen TV. Guests can unwind in comfort and style during their stay.

Relaxing Facilities

Enjoy a range of facilities including a fitness centre, indoor pool, and a garden to relax in. The hotel also features a restaurant and bar where guests can indulge in delicious meals and drinks.

Convenient Location

Situated in the Zona Hotelera district, Maya Tulum By G Hotels is just steps away from South Tulum Beach. With Tulum Archeological Site and Parque Nacional Tulum nearby, guests can easily explore the local attractions.

Book now for an unforgettable stay at Maya Tulum By G Hotels!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.0

Excellent

1,175 reviews

Highlights

+Beautiful beach
+Spacious rooms
+Good location

Could Improve

–Dirty facilities
–Inconsistent service
–High costs for amenities

Cleanliness7.1

Several mentions of dirty facilities and uncleanliness.

Service8.6

Mixed reviews; while some mentioned poor service, others found it satisfactory.

Location9.6

Many compliments on the beautiful beachfront location.

Room Quality7.5

Varied experiences; some found rooms spacious, but noted issues with lighting and maintenance.

Amenities7.6

Basic amenities mentioned; issues with maintenance and cleaning noted.

Value for Money7.0

Multiple comments about the high cost not matching the service level.

Food and Beverage8.1

Some positive notes on food quality, while breakfast options were criticized.

Overall Experience8.6

Commonly enjoyable stay, with varied experiences leading to a decent overall satisfaction.

Paulina

Solo Traveller · May 2026

Liked:Beautiful great location

Disliked:Old rooms ,really different from the pictures

via Nuitee

Mel Duncan

Family With Children · May 2026

A great place for personal retreat.

Liked:Raw Love Cafe, yoga, friendly staff

Disliked:The seaweed- no fault of theirs. Bad music in the main restaurant. Lack of variety of food in main restaurant and bar.

via Nuitee

Elizabeth

Couple · May 2026

Nice but very overpriced for average

Liked:Lovely villas and the staff were very friendly and helpful when you need anything at all.

Disliked:Being charged for additional water at that price point is unusual. At least a couple of complimentary bottles of water per day is standard even in much cheaper accommodation. Facilities are very run down (beach chairs etc torn cushions, wood stain worn) our drink fridge was broken and had to be replaced.

via Nuitee

Theresa

Solo Traveller · May 2026

There was a strong unpleasant odour around the property due to seaweed not being cleared from the beach. This resulted i

Liked:Has potential, but needs a lot of improvements.

Disliked:The service was disappointing and inconsistent throughout my stay. There was no drinking water provided in the room at any point, and no clear communication at check-in on how to access water. I was later told to use a refill station, which had not been explained, and on one occasion was offered a paper cup for water. This is below expected standards, particularly in a hot climate where water is a basic necessity. Communication from staff was also poor. Responses felt dismissive and lacked ownership, and overall the staff were not particularly welcoming or helpful. In addition, a 20% tip was added without being clearly communicated, which I found inappropriate and not transparent. This was at the restaurant next to the pool area. I was also asked to pay additional taxes on arrival, despite already paying a city tax through Booking.com. This was not clearly explained and felt inconsistent and lacking in transparency. Overall, the experience did not feel relaxing. Due to the repeated issues with service, communication, and charges, I felt on edge throughout my stay rather than able to fully unwind.

via Nuitee

Location

How to Find Us

Carretera Tulum-Boca Payla KM 7 Lote 10, Zona Hotelera,

Tulum · mx

+529842317485

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.0

Excellent

1,175 reviews

Highlights

+Beautiful beach
+Spacious rooms
+Good location

Could Improve

–Dirty facilities
–Inconsistent service
–High costs for amenities

Cleanliness7.1

Several mentions of dirty facilities and uncleanliness.

Service8.6

Mixed reviews; while some mentioned poor service, others found it satisfactory.

Location9.6

Many compliments on the beautiful beachfront location.

Room Quality7.5

Varied experiences; some found rooms spacious, but noted issues with lighting and maintenance.

Amenities7.6

Basic amenities mentioned; issues with maintenance and cleaning noted.

Value for Money7.0

Multiple comments about the high cost not matching the service level.

Food and Beverage8.1

Some positive notes on food quality, while breakfast options were criticized.

Overall Experience8.6

Commonly enjoyable stay, with varied experiences leading to a decent overall satisfaction.

Paulina

Solo Traveller · May 2026

Liked:Beautiful great location

Disliked:Old rooms ,really different from the pictures

via Nuitee

Mel Duncan

Family With Children · May 2026

A great place for personal retreat.

Liked:Raw Love Cafe, yoga, friendly staff

Disliked:The seaweed- no fault of theirs. Bad music in the main restaurant. Lack of variety of food in main restaurant and bar.

via Nuitee

Elizabeth

Couple · May 2026

Nice but very overpriced for average

Liked:Lovely villas and the staff were very friendly and helpful when you need anything at all.

via Nuitee

Theresa

Solo Traveller · May 2026

There was a strong unpleasant odour around the property due to seaweed not being cleared from the beach. This resulted i

Liked:Has potential, but needs a lot of improvements.

via Nuitee