Name: Hyatt House Richmond - Short Pump
Address: 11800 West Broad Street, Suite 1098, Richmond, VA 23233
Rating: 8.6

Hyatt House Richmond - Short Pump | Member Rates | Dyme

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Offsite parking discounted rates available, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Restaurant

Location

Richmond, us

Luxurious Accommodations

Each modern studio at HYATT house Richmond West boasts a flat-screen cable TV and a seating area. Guests can enjoy the convenience of a full kitchen with a dishwasher and microwave, as well as a private bathroom with a hairdryer and free toiletries.

Convenient Amenities

Guests can take advantage of the 24-hour reception, safety deposit box, and free parking. The hotel also offers meeting rooms, dry cleaning services, and a self-serve laundry facility. Additionally, a business center with fax and copy services is available for those traveling for work.

Prime Location

Located in Short Pump, Henrico, our hotel is just a short walk away from the Short Pump Town Center and Funny Bone Comedy Club. With the University of Richmond only 15.8 km away, HYATT house Richmond West is the perfect choice for both leisure and business travelers.

Book your stay at HYATT house Richmond West now for a memorable experience!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

642 reviews

Highlights

+Good location
+Friendly staff
+Generally good service

Could Improve

–Cleanliness issues
–Old rooms
–Poor food quality

Cleanliness7.6

Multiple mentions of unclean conditions, black mold found in rooms.

Service10.0

Staff received positive feedback for helpfulness and friendliness.

Location10.0

Convenient location near shopping and restaurants, many positive mentions.

Room Quality8.6

Comments about poor maintenance and outdated features.

Amenities8.6

Limited amenities, with notable complaints about elevator service.

Value for Money7.6

Perceived as overpriced considering the quality and cleanliness issues.

Food and Beverage6.6

Complaints about breakfast quality and overall food offerings.

Overall Experience10.0

General appreciation for the hotel, but several serious issues reported.

K2916ZAlorrainew

NONE · Jun 2026

Great Hotel, welcoming staff

Liked:Friendly staff, clean and great breakfast. My definite go to when I visit Richmond. The check out manger is always with a smile and helpful.

via tripadvisor

Guide48106809651

NONE · May 2026

An excellent homebase while visiting Richmond

Liked:This hotel has a great location in a mall complex. It is close to shopping and restaurants. Parking is easy. The hotel lobby and bar area are very beautiful and inviting. There is an outside area that also looked beautiful and relaxing, but it rained every day we were there so we did not go out. It was quiet in our room and lively in the bar area as it should be. The staff were all very friendly and helpful. Our room was very large and very clean.

via tripadvisor

MARIA

Couple · May 2026

Liked:The location , staff and everything was great. I have nothing to complain.

Disliked:Nothing.

via Nuitee

brendabB9676PZ

Couples · May 2026

Go, just for the bartender, Shari

Liked:The bartender, Shari, is worth staying here. She knows her stuff, is friendly, welcoming, funny and kind. A++ employee. The hotel is clean, room was nice with full size fridge, microwave, apartment size stove and dishwasher. HVAC leaves something to be desired. If you raise the temp, not only does a/c go off, heat comes on! Weird. Even w thermostat off it came on

via tripadvisor

Location

How to Find Us

11800 West Broad Street, Suite 1098

Richmond · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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