Name: Copal Tulum Hotel
Address: Calle Ixchel sn, Tulum, QROO, 77760, Tulum, 77760
Telephone: 52-9841681410
Rating: 8.4

Free WiFiFree self parkingSecured parkingPool sun loungersWheelchair-accessible poolFull-service spa

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Full-service spa, Fitness facilities, Express check-out, Firepit, Free WiFi, 24-hour front desk

Location

Tulum, MX

Relaxation at the Spa

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials.

Recreational Amenities

You're sure to appreciate the 2 outdoor swimming pools, a 24-hour fitness center, and bicycles to rent.

Fine Dining and Bars

Enjoy international cuisine at Copal, one of the hotel's 2 restaurants, or unwind with a drink at the bar/lounge or the poolside bar.

Plan your luxury stay at Copal Tulum Hotel in Tulum (Zama) and experience an unforgettable retreat.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

129 reviews

Highlights

+Friendly and helpful staff
+Beautiful and peaceful grounds

Could Improve

–Minor maintenance issues in rooms
–Need for more kitchen cutlery

Cleanliness7.9

Many reviews mentioned cleanliness positively, though there were some minor maintenance issues.

Service8.9

Outstanding staff mentioned repeatedly, with specific praise for individual team members.

Location8.4

Convenient location noted for safety and proximity to amenities.

Room Quality8.2

Rooms described as nice and comfortable, some mentioned a need for better maintenance.

Amenities8.4

Good range of amenities including pools and a gym, though some minor improvements noted.

Value for Money7.9

Generally good value, but improvements could enhance the perception of value.

Food and Beverage8.9

Food quality received high praise across multiple reviews.

Overall Experience8.4

Most guests had a fantastic stay and expressed intentions to return.

Location

How to Find Us

Calle Ixchel sn, Tulum, QROO, 77760

Tulum · MX

52-9841681410

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pool access available from 7:00 AM to 9:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
No pets and no service animals are allowed at this property.
The property is professionally cleaned.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

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