Kigali · rw
Kigali Serena Hotel
8.6
Excellent662 reviews
KIGALI SERENA HOTEL
Kigali · rw
Check-in / Check-out
From 02:00 PM · Until 12:00 PM
Classification
5-Star Hotel
Amenities
Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms
Location
Kigali, rw
Walkability
Luxurious Accommodation
Indulge in 5-star comfort at Kigali Serena Hotel, offering elegantly designed rooms with modern amenities such as air conditioning, flat-screen TVs, and private bathrooms.
Exceptional Dining Options
Satisfy your cravings with a diverse range of culinary delights at our on-site restaurant, serving African, American, and Indian cuisine. Special dietary requests can also be accommodated for a personalized dining experience.
Relaxation and Wellness
Unwind and rejuvenate at our hotel's spa and wellness center, sauna, and terrace, perfect for a tranquil retreat after a day of exploring Kigali.
Experience luxury and relaxation at its finest, book your stay at Kigali Serena Hotel now.
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FAQs
Check-in is from 02:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.
Yes, the hotel offers spa, fitness center for guests.
Yes, parking is available. Contact the hotel directly for current rates.
Yes, complimentary Wi-Fi is available throughout the hotel.
Yes, the hotel has an on-site restaurant for guests.
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Sustainability
Every booking through Dyme directly funds clean energy infrastructure.
Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.
Location
Policies
Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.
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Guest Reviews
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665 reviews
Highlights
Could Improve
Multiple reviews mention bathroom and balcony dirtiness, lingering stains (lip gloss), and general issues with cleaning; several guests reported bathrooms not properly cleaned.
Service is frequently praised (helpful, warm staff, special birthday treatment, excellent room service), though there are isolated negatives (unwelcoming receptionist, a housekeeping intrusion, luggage assistance phone issues).
Location repeatedly noted as very good — close to Kigali city centre, historic/elegant setting and convenient for guests.
Rooms are spacious with comfortable beds and pleasant carpeting but several guests reported dated fixtures, noisy AC, slow shower drainage and awkward curtains.
Pool, gym and spa-area (jacuzzi/sauna/steam) are standout positives; spa treatment access is limited and one review noted loud ventilation by the pool.
Generally seen as good value (one review explicitly praises price-performance), though a comparison to a cheaper, more refined alternative was noted by one guest.
Breakfast repeatedly described as excellent/outstanding and coffee was praised; room service and restaurant items received positive mentions.
Overall stays are very positive with highlights being the pool, staff and breakfast, tempered by some cleanliness and dated-fixture concerns.
Obagun
Couple · Aug 2026
Highly recommended and I was very impressed with 95% satisfied with their facilities.
via Nuitee
Tomas
Couple · Aug 2026
Not bad but there are better options
via Nuitee
Andrew
Solo Traveller · Jul 2026
via Nuitee
Nnaji
Solo Traveller · Jul 2026
via Nuitee