Kigali Serena Hotel | Member Rates

Name: Kigali Serena Hotel
Address: Boulevard De La Revolution, Kigali, 250, Kigali, 250
Telephone: 250-252-597100
Rating: 9

Kigali Serena Hotel | Member Rates | Dyme

Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantSnack bar/deli

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Free breakfast, Meeting rooms, Fitness facilities, Express check-out, Free WiFi, 24-hour front desk

Location

Kigali, RW

Walkability

Walk

Discover an oasis of comfort and relaxation at Kigali Serena Hotel, your premier destination in the heart of vibrant Kigali.

Unparalleled Wellness

Indulge in onsite massages, rejuvenating body treatments, and serene facials. Our outdoor pool, sauna, and fitness center are perfect for those looking to unwind or stay active during their visit.

Culinary Delights

Savor exquisite dining at The Milima Restaurant, offering delicious meal options throughout the day. Enjoy a refreshing drink at our bar/lounge, or take advantage of 24-hour room service for dining in the comfort of your room.

Convenient Amenities

With complimentary Wi-Fi, express check-in, and a 24-hour business center, your needs are met seamlessly. Complimentary continental breakfast ensures a great start to your day, making your stay both luxurious and hassle-free.

Book your stay at Kigali Serena Hotel today and experience the perfect blend of comfort and convenience!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

111 reviews

Highlights

+Elegant atmosphere
+Outstanding service

Could Improve

–Inconsistent room maintenance
–Bad experience with air conditioning

Cleanliness8.1

Overall cleanliness was noted as top notch, though some bathrooms showed signs of age.

Service9.6

Staff were professional and attentive, especially after addressing previous issues.

Location9.2

The location was described as exquisite, allowing for excellent walking in the area.

Room Quality9.1

Rooms were clean, comfortable, and well-furnished, meeting expectations for a premium hotel.

Amenities8.6

Amenities like the pool and spa were inviting, but were not used by some guests.

Value for Money9.1

The experience was deemed worth the indulgence despite being part of a package.

Food and Beverage9.1

Food was outstanding with a varied menu and an excellent breakfast experience.

Overall Experience9.1

Overall positive experiences, especially with the ambience and service.

Anand

Solo Traveller · Jun 2026

Cozy stay in land of thousand hills

Liked:Historic, location, elegance, staff, breakfast

Disliked:Sometimes gives a feeling of old , can be modernized in certain areas

via Nuitee

Fidelis

Solo Traveller · Jun 2026

One word…..AMAZING!

Liked:The enviroment from inside out with good maintenance and quality

Disliked:Taste of old with high maintenance and the surrounded nature (vegetation)

via Nuitee

Mustapha

Solo Traveller · Jun 2026

A memorable experience

Liked:U like everything in Kigali Serena Hotel

Disliked:None

via Nuitee

Lara

Solo Traveller · Jun 2026

Relaxing stay with 5 star service

Liked:Lovely 5 star stay in Kigali. Perfect place to unwind. Room was fabulous.

Disliked:Nothing

via Nuitee

FAQs

Common Questions

Check-in is from 02:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Kigali Serena Hotel

LowHigh

High Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Boulevard De La Revolution, Kigali, 250

Kigali · RW

250-252-597100

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>No pets and no service animals are allowed at this property. </li><li>Contactless check-in is available.</li> </ul>

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