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1-218-GET-DYME (1-218-438-3963)
hello@dyme.earth
#593, 1401 Lavaca Street, Austin, TX 78701.
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Kigali Serena Hotel

Kigali · RW

Kigali Serena Hotel

9
Exceptional111 reviews
  1. Hotel Collection
  2. /Hotels in Kigali
  3. /Kigali Serena Hotel
Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantSnack bar/deli

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Free breakfast, Meeting rooms, Fitness facilities, Express check-out, Free WiFi, 24-hour front desk

Location

Kigali, RW

Discover an oasis of comfort and relaxation at Kigali Serena Hotel, your premier destination in the heart of vibrant Kigali.

Unparalleled Wellness

Indulge in onsite massages, rejuvenating body treatments, and serene facials. Our outdoor pool, sauna, and fitness center are perfect for those looking to unwind or stay active during their visit.

Culinary Delights

Savor exquisite dining at The Milima Restaurant, offering delicious meal options throughout the day. Enjoy a refreshing drink at our bar/lounge, or take advantage of 24-hour room service for dining in the comfort of your room.

Convenient Amenities

With complimentary Wi-Fi, express check-in, and a 24-hour business center, your needs are met seamlessly. Complimentary continental breakfast ensures a great start to your day, making your stay both luxurious and hassle-free.

Book your stay at Kigali Serena Hotel today and experience the perfect blend of comfort and convenience!

Loading rooms and rates...

Location

How to Find Us

Boulevard De La Revolution, Kigali, 250

Kigali · RW

250-252-597100

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. </li><li>Only registered guests are allowed in the guestrooms. </li> <li>No pets and no service animals are allowed at this property. </li><li>Contactless check-in is available.</li> </ul>

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KIGALI SERENA HOTEL

Guest Reviews

What Guests Say

9.0

Exceptional

111 reviews

Highlights

  • +Elegant atmosphere
  • +Outstanding service

Could Improve

  • –Inconsistent room maintenance
  • –Bad experience with air conditioning
Cleanliness8.1

Overall cleanliness was noted as top notch, though some bathrooms showed signs of age.

Service9.6

Staff were professional and attentive, especially after addressing previous issues.

Location9.2

The location was described as exquisite, allowing for excellent walking in the area.

Room Quality9.1

Rooms were clean, comfortable, and well-furnished, meeting expectations for a premium hotel.

Amenities8.6

Amenities like the pool and spa were inviting, but were not used by some guests.

Value for Money9.1

The experience was deemed worth the indulgence despite being part of a package.

Food and Beverage9.1

Food was outstanding with a varied menu and an excellent breakfast experience.

Overall Experience9.1

Overall positive experiences, especially with the ambience and service.

kitambia2026

Business · Feb 2026

10

I visited Gorillas trekking and Golden Monkey.

Liked:I and my clients are great time with Serena Kigali and I can't waiting to coming back soon.Lovely people and staff. I will bring my family in future .

via tripadvisor

tjsouthard

Solo Travel · Feb 2026

10

Excellent service and location in Kigali! First class service!

Liked:Everything was fantastic! Room was nicely appointed with tea and coffee. Great shower and bathtub. Fabulous breakfast and beautiful pool area.

via tripadvisor

fiacren2026

Family · Jan 2026

10

Proposal Ceremony on January 4th, 2026 and New Year's eve party (12/31/2025)

Liked:I proposed to my fiancee at Serena Kigali on January 4th, 2026. My friend Enock, kitchen Manager, helped schedule the event and took very good care of the event flawlessly at an affordable price for a 5-Star hotel. I would like to thank Enock in particular and John who was our waiter for that day. Serena Kigali is a very beautiful hotel and I plan to do more events there in the future, and I recommend to everyone to consider Serena Kigali if they are planning any event and also, New Year's eve party ambiance was excellent with lots of people enjoying themselves to the fullest. I noticed many important people were there, it was a great networking place too.

via tripadvisor

Daydream05458048404

Family · Jan 2026

10

Truly a 5* Experience

Liked:Everything was excellent. I am happy to visit again and again. Hotels and rooms were neat. Breakfast was excellent Room service was excellent Wifi was excellent House keeping team was excellent Check in and check out was seamless

via tripadvisor