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Four Points by Sheraton Kigali

Kigali · rw

Four Points by Sheraton Kigali

9.4
Exceptional596 reviews
  1. Hotel Collection
  2. /Hotels in Kigali
  3. /Four Points by Sheraton Kigali
Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Offsite parking discounted rates available, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Kigali, rw

Luxurious Accommodation: Experience 5-star comfort at Four Points by Sheraton Kigali, offering air-conditioned rooms with free WiFi and stunning mountain views.

Relaxation and Fitness: Unwind by the outdoor swimming pool or stay active at the fitness centre during your stay.

Convenience and Service: Enjoy the convenience of free private parking, a restaurant on-site, and services like room service, currency exchange, and a 24-hour front desk.

Book now for an unforgettable stay at Four Points by Sheraton Kigali, where luxury meets convenience and exceptional service awaits.

Loading rooms and rates...

Location

How to Find Us

KN3 Avenue, Nyarugenge District

Kigali · rw

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

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FOUR POINTS BY SHERATON KIGALI

Guest Reviews

What Guests Say

9.4

Exceptional

596 reviews

Highlights

  • +Friendly staff
  • +Excellent location

Could Improve

  • –Limited food variety
  • –Air conditioning issues
Cleanliness9.0

Rooms are very good and cleaned, but air conditioning issues were noted.

Service10.0

Staff were very helpful and friendly, enhancing the overall experience.

Location10.0

Central location with excellent proximity to attractions.

Room Quality8.8

Several comfort issues reported with beds and amenities.

Amenities9.4

Decent amenities provided, but lack of late check-out options mentioned.

Value for Money9.2

Cost of rooms via third party was noted as high; value perception may vary.

Food and Beverage9.0

Variety in breakfast and food choices noted as areas for improvement.

Overall Experience9.8

Overall experience was positive, despite some minor drawbacks.

Holly

Solo Traveller · May 2026

10
Liked:Staff are very friendly, rooms are nice

via Nuitee

aziz lee

Solo Traveller · Apr 2026

10

Thank you Four Points team special Queen at reception

Liked:Staff are friendly

via Nuitee

John Audu

Solo Traveller · Apr 2026

10

Exceptional place

Liked:Everything was great
Disliked:NIL

via Nuitee

joakim

Solo Traveller · Apr 2026

4
Liked:Not mutch fore being a 5 star hotel!!!
Disliked:The breakfast was not even ready to be served 06:45 !!? But it should have been done by 06:00... There were no staff at the bar by at least 3 different times, maby you dont want to serve your customers beer or alcohol !! I order a transfer to the airport and the driver and the front desk charge me 45 dollar, so i have to pay TWICE !!! I tried to come in contact with the hotel there is no ware you can send an email, in the end i have to call them and they don't even call me back to take care of the problem !!! I know this is africa but what the -uck !!! Worst service ever !! Dont stay at this place it is not a 5 star hotel it is a joke !!

via Nuitee