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Heaven Boutique Hotel

Kigali · rw

Heaven Boutique Hotel

9.2
Exceptional722 reviews
  1. Hotel Collection
  2. /Hotels in Kigali
  3. /Heaven Boutique Hotel
Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 02:00 PM · Until 11:30 AM

Classification

4-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Guest education on local ecosystems and culture, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Kigali, rw

Luxurious Amenities and Features

Heaven Restaurant & Boutique Hotel in Kigali offers an array of upscale amenities including an outdoor swimming pool, fitness centre, and garden. The property boasts spacious rooms with air-conditioning, free WiFi, and the option for standing fans upon request.

Exquisite Dining and Leisure

Guests can indulge in delicious meals at the on-site restaurant or unwind with a refreshing drink at the bar. For recreation, there's a children's playground and various tours available, from culinary to art walks, ensuring a memorable stay for every guest.

Convenient Location and Services

Conveniently situated near Downtown Kigali, guests have easy access to shopping centers, banks, and pedestrian walkways. The bilingual staff, fluent in English and French, are ready to assist with planning activities, making your stay at Heaven Restaurant & Boutique Hotel truly seamless.

Book now to experience luxury and convenience in the heart of Kigali!

Loading rooms and rates...

Location

How to Find Us

KN 29 St,No7

Kigali · rw

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:30 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

In order to uphold safety and comfort of our guests during COVID-19, Heaven Restaurant & Boutique Hotel follows the Government of Rwanda Ministry of Health guidelines: -Disinfecting all hotel rooms and leave rooms unoccupied for 3 days after departure for deep cleaning and disinfection between client stays. -All rooms have opening windows or sliding doors allowing for fresh air circulation at all times. -All staff live onsite and all have tested negative. -The property takes temperatures and require handwashing on arrival for any walk-in restaurant guests. -All restaurant tables socially distanced spaced 6.6 feet apart.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

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HEAVEN BOUTIQUE HOTEL

Guest Reviews

What Guests Say

9.2

Exceptional

722 reviews

Highlights

  • +Friendly and helpful staff
  • +Great location

Could Improve

  • –Price issues
  • –Outdated rooms
Cleanliness8.8

Some reviews mentioned discomfort with room quality and noise.

Service9.8

Staff were described as friendly and helpful, although there were issues with booking handling.

Location9.8

Location was mentioned as good in multiple reviews.

Room Quality8.3

Some rooms were described as outdated and small.

Amenities9.3

Facilities like the gym and pool were well-regarded.

Value for Money8.3

Some complaints about pricing, especially for services like transport.

Food and Beverage9.3

Breakfast was specifically mentioned as tasty.

Overall Experience9.8

Overall good experience but marred by booking issues.

Osuolale

Solo Traveller · Apr 2026

7
Disliked:The internet connection was not stable.

via Nuitee

isambis

Family · Apr 2026

10

Best Sevice

Liked:Excellent service to my family, we were 11 people. Strong recommendation if you and your family want to eat and enjoy delicious food. Thanks to Mr. Viateur for your professional service

via tripadvisor

Safari37199175951

Family · Apr 2026

2

Not Heaven-ly

Liked:e stayed at the boutique hotel not the retreat but the hotel was supposed to be 4 star. It is not compared to other 4 star in Kigali and Rwanda. The only good thing is the French press coffee in the room. Our room was so small we can hardly open our luggage and the bathroom door (between armoire and bed), the basin faucet was loose and the shower floor was cracked. Mosquitos were abundant before the turndown service at 8pm. Restaurant was overpriced and included service charge for both drinks and meal. At breakfast, included in the room charge, staff presented a bill and said all was covered except tip. It was a buffet and I did not use the omelet station or request any service. I told the reception that they should not call this a 4 star and shared all the items above. Staff was pleasant but service was not exemplary as other 4 star in Kigali.

via tripadvisor

Olukemi

Solo Traveller · Apr 2026

3
Liked:It's in a very green part of the city. Quite nice.
Disliked:The facilities are old. Online pictures show a spacious room but in reality the room i was given was so tiny and outdated. The staff/establishment was inflexible to make any adjustments to change the room. They kept saying for a whole week that they were consulting with management. I soon realised that meant they had no intention to make any change. For the quality of facilities, the price is high.

via Nuitee