Name: Grandhotel Pupp
Address: Mirove namesti 2, Karlovy Vary, 36091
Rating: 9.2

All TravelSearch hotels, flights & cars JournalStories from the road

How Dyme WorksBook travel, fund renewables Our ImpactThe change your trips create Our StoryWhy we started Dyme

Currency

Grandhotel Pupp, Karlovy Vary | Member Rates | Dyme

ParkingSelf parking (surcharge)Secured parkingRestaurantSwimming poolHeated pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Guest education on local ecosystems and culture, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms

Location

Karlovy Vary, cz

Luxurious Accommodations and Spa Facilities

Grandhotel Pupp, steeped in history since 1701, offers opulent rooms with stunning frescoes and chandeliers. The exclusive spa boasts a variety of treatments and features a serene pool, saunas, and a salt cave for ultimate relaxation.

Culinary Delights and Entertainment

Indulge in Czech delicacies and international fare at the hotel's restaurants, including evening entertainment at Becher's Bar and Little Dvorana. Enjoy traditional desserts at Café Pupp and savor them on the charming summer terrace.

Historic Significance and Celebrity Guests

Immerse yourself in the rich history of Grandhotel Pupp, once frequented by renowned figures like Goethe and Bach. Experience a touch of glamour and elegance at this iconic establishment.

Experience the grandeur and legacy of Grandhotel Pupp - book your stay now for an unforgettable retreat.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

10,293 reviews

Highlights

+Excellent location
+Beautiful room quality

Could Improve

–Service issues at reception
–Breakfast restrictions

Cleanliness8.4

Comments on cleanliness were mostly positive, but one review noted frustrations with service quality.

Service9.4

Service included pleasant experiences, but there were specific complaints regarding reception service.

Location9.9

The location received praise for its proximity to attractions and beautiful scenery.

Room Quality9.4

Guests highlighted the comfort and modernity of the rooms.

Amenities9.4

Spa area and pool received positive mentions, enhancing the overall experience.

Value for Money8.4

Complaints about breakfast restrictions contributed to a lower perception of value.

Food and Beverage8.9

Breakfast and dining options were generally well-received, but restrictions affected the experience.

Overall Experience9.9

General sentiments were highly positive despite some specific complaints.

Sultan

Couple · Jun 2026

Liked:Lovely Hotel makes experience as always

via Nuitee

liashenko

Extended Group · Jun 2026

Disliked:We chose Grandhotel Pupp expecting a level of service that would match the reputation of one of Europe’s most famous five-star hotels. Unfortunately, the reality was completely different.We arrived as a group of friends and booked a luxury suite for three people. From the very first day of our stay, we experienced behavior that could hardly be described as welcoming. Instead of feeling like valued guests, we constantly felt coldness, arrogance, and prejudice from certain members of the staff.What was particularly disturbing was the impression that guests were treated differently depending on their nationality and background. One member of our group was from Hong Kong and also experienced what he felt was disrespectful and dismissive treatment. Throughout our stay, we had the feeling that some guests were considered more worthy of attention and respect than others.After spending time in the spa, we decided to have dinner at the hotel’s restaurant. Despite being hotel guests, dressed according to the dress code, and seeing numerous empty tables available, we were refused service on the grounds that we did not have a reservation. Instead, we were offered seating near the bar area. For a hotel of this caliber, such treatment felt humiliating.Following this incident, we specifically asked the staff whether it was necessary to reserve a table for breakfast. We were clearly told that no reservation was required.However, the next morning we faced another unpleasant situation. When we selected an available table for breakfast, a staff member named Veronika rudely informed us that we were not allowed to sit there because the table had been reserved for the hotel owner. Later, several regular guests were seated at that very table. When we politely asked them whether they were the owners of the hotel, they confirmed that they were not.

via Nuitee

Prasad

Couple · Jun 2026

Very good hotel!!

Liked:Bath and room was well equipped

via Nuitee

Nehad

Couple · May 2026

Liked:Location

Disliked:No AC in rooms, unfriendly staff, very confusing layout

via Nuitee

Location

How to Find Us

Mirove namesti 2

Karlovy Vary · cz

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that the dress code of the hotel is smart casual. Please note that the entry to the wellness centre for children up to 14 years accompanied by parents is possible between 08:00 and 18:00 daily. Please note that the entrance to the pool is only possible with the swimsuit according to the European standard. The room rate applies for max. 2 persons in 1 room. The services for a child or a person on an extra bed should be purchased individually. The gala dinner for 31.12. is included in the price for 2 people. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Explore More