Name: Embassy Suites Syracuse
Address: 6646 Old Collamer Road, East Syracuse, NY 13057
Telephone: +1 315-446-3200
Rating: 8.4

Embassy Suites Syracuse, East Syracuse | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

East Syracuse, us

Convenient Location and Amenities

Located just 15 minutes from downtown Syracuse and Syracuse University, Embassy Suites Syracuse offers the perfect blend of convenience and comfort. Each suite boasts a fully equipped kitchen, ideal for both short and extended stays.

On-Site Dining and Leisure Facilities

Indulge in a delicious grab-and-go breakfast or savor American cuisine at The Eterie. Unwind in the indoor pool with a spa bath or stay active at the gym. Guests can also enjoy a complimentary evening reception on select weekdays.

Business and Convenience

With free WiFi, a business center, and spacious work desks in every suite, Embassy Suites Syracuse caters to both leisure and business travelers. Laundry facilities, a convenience store, and free access to the gym ensure a stress-free stay.

Book your stay at Embassy Suites Syracuse now for a seamless and enjoyable experience!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.4

Excellent

589 reviews

Highlights

+Great location
+Friendly staff
+Comfortable rooms
+Good breakfast

Could Improve

–Cleanliness issues
–Rude staff
–Slow service

Cleanliness7.8

Numerous mentions of dirty rooms and common areas.

Service9.3

Friendly staff and positive interactions overall.

Location7.8

Downtown area without many eating options, but convenient for the airport.

Room Quality8.3

Comfortable and modern rooms, although some issues noted.

Amenities8.6

Good breakfast and meeting areas, but needing more variety in beverages.

Value for Money8.3

Complaints about value for high price, noted sloppiness.

Food and Beverage8.5

Good breakfast but limited drink options.

Overall Experience8.7

Overall a pleasant stay with some areas for improvement.

TMT ESQ

Solo Traveller · Aug 2026

Stay for the Omlettes!

Liked:The omlettes, comfortable bed, fridge & microwave.

Disliked:Pork sausage and the 2 empty beer cans left in our room by the previous guests. Cleaning staff did not do a good job. We didn't check in until after 9pm, so were disappointed that the room wasn't thoroughly cleaned.

via Nuitee

Courtney

Family With Children · Aug 2026

Disliked:Pull out couch was uncomfortable but everything else was fine. Thanks for the stay!

via Nuitee

Bernadette

Couple · Aug 2026

Pretty good overall stay

Liked:Breakfast was great Rooms were spacious Nice tvs

Disliked:The air conditioner was broken it was very hot And their was blood stains on blanket

via Nuitee

Scolors

Couples · Jul 2026

Unusable amenities, broken promises, and total lack of customer support.

Liked:: > I booked a two-night stay at this Embassy Suites expecting standard brand quality, but experienced complete operational failure: > * Missing Amenities: The pool is permanently closed, and the business center was shut down years ago. Front desk staff dismissed this by texting me: "Unfortunately, all hotels are different and offer different amenities." > * Service Failures: The evening reception ran out of food entirely. Morning breakfast ran out of basic milk and spoons for over 15 minutes, leaving guests throwing away food. > * Maintenance & Housekeeping: The bathroom light flickered constantly, leaving us virtually in the dark. No stayover housekeeping or towel service was provided. > * Management Handling: When I asked for a corporate escalation contact, Front Office Manager Steve Y. claimed he "didn't know" the Hilton corporate email address. When I escalated the issue with text evidence to General Manager Christine Penrose, she eventually agreed in writing to issue 80,000 points to settle the dispute. However, she subsequently called me to abuse and instruct that I not contact her or the hotel again (when i had never before called her or the hotel only contacted hilton customer care) and claimed the points would take 30 days??. > * Zero Accountability: It has now been weeks. I forwarded all documentation to Priceline and Hilton Corporate. Neither party has provided a resolution, honored the GM's written commitment, or issued a refund. > A property that abandons core brand standards, operates like a budget motel, and fails to honor written management commitments does not deserve the Hilton name. Avoid this location.

via tripadvisor

Location

How to Find Us

6646 Old Collamer Road

East Syracuse · us

+1 315-446-3200

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The manager's reception is on Mondays through Thursdays.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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