Name: Waldorf Astoria Riviera Maya
Address: Carr Federal Libre 307 Cancun-Tulum, Cancún, ROO 77580
Telephone: +52 998 432 0350
Rating: 9.8

Waldorf Astoria Riviera Maya, Cancún | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Air conditioning

Location

Cancún, mx

Luxurious 5-Star Accommodation

Waldorf Astoria Cancun offers a lavish stay just 14 km from Cancun Underwater Museum. Indulge in the ultimate comfort with rooms featuring sea views, flat-screen TVs, and elegant bathrooms.

Fine Dining and Entertainment

Savor exquisite meals at the on-site restaurant offering a variety of culinary delights. Enjoy drinks at the bar or unwind with room service. The hotel also boasts entertainment staff to ensure a lively atmosphere.

Convenience and Comfort

With a 24-hour front desk, free WiFi, and amenities like a coffee machine in every room, Waldorf Astoria Cancun prioritizes your convenience. Safety deposit boxes and daily breakfast options add to the comfort of your stay.

Experience luxury and convenience at Waldorf Astoria Cancun. Book your stay now for an unforgettable getaway.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.8

Exceptional

216 reviews

Highlights

+Helpful and kind staff (mentions of Cinthia and Esperanza)
+Poolside kids crafts
+Family-friendly activities
+Positive staff service

Could Improve

–Poor value for money

Cleanliness9.8

Standard quality for this hotel tier

Service10.0

Multiple reviewers praised staff as helpful, kind, and engaging (special mentions of Cinthia and Esperanza); strong family-oriented service.

Location9.8

Standard quality for this hotel tier

Room Quality9.8

Standard quality for this hotel tier

Amenities10.0

Positive mention of poolside crafts and family-friendly activities; kids particularly enjoyed the pool crafts.

Value for Money9.2

One reviewer explicitly stated 'Poor value for money'; rating lowered to reflect that feedback while balancing overall scores.

Food and Beverage9.8

Standard quality for this hotel tier

Overall Experience10.0

Guests reported a 'wonderful stay' enhanced by helpful staff and enjoyable poolside activities; overall very positive.

571justina

Couples · Aug 2026

Gone down hill

Liked:This is our third year staying at the Waldorf. This year they introduced an all inclusive scheme. It’s not going well. We were woken up with our room full of cigarette smoke. Another night drunk party people woke us by screaming and loud music at 1am. My wife’s birthday dinner at Malepque was ruined by the same group yelling and screaming in the restaurant. It’s sad but this is our last year coming here. I wouldn’t recommend if you’re looking for a quiet place to vacation in luxury. It’s turned into a cruise ship atmosphere

via tripadvisor

shanepN5430HU

Family · Jul 2026

Amazing Visit!

Liked:Impeccable Service! Mayra was very helpful planning fun trips to Isla Mujeres and Xplor Park!

via tripadvisor

frankies947

Family · Jul 2026

Amazing staff members

Liked:All of the staff members were extremely kind to my whole family and make the experience unforgettable. Some staff members that stood out to my family was Samuel at the restaurant malpeque, Samuel always had a smile on his face and his service was out of the world. Another member who was very helpful was Adrian at Chaya, throughout all the meals Adrian was quick with his service and from the moment we were seated he changed my families experience. Lastly one more member who stood out on our trip was Javier by the pool. Javier was extremely kind to my family and always made sure we were satisfied. Overall the trip was amazing but these individuals were what made the experience.

via tripadvisor

tommy_rf

Couples · Jul 2026

Amazing location and views

Liked:Perfect location for a vacation in Cancun - away from the noisy hotel zone yet close enough to most things to do! Resort itself is amazing - higher floor oceanfront suites have really nice view of the sunrise and the ocean in general. Staff were all super nice. Thanks to Brie for helping us with reservations and activities.

via tripadvisor

Location

How to Find Us

Carr Federal Libre 307 Cancun-Tulum

Cancún · mx

+52 998 432 0350

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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