Name: Hacienda Encantada Resort & Residences
Address: Carretera Transpeninsular kilometro 7.3, Cabo San Lucas, 23450
Rating: 7.8

Hacienda Encantada Resort & Residences, Cabo San Lucas | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cabo San Lucas, mx

Luxurious Suites with Stunning Views

Experience the ultimate relaxation at Hacienda Encantada Resort & Spa in Cabo San Lucas. Indulge in spacious suites offering breathtaking views of the ocean or pool from your private balcony. Enjoy coffee facilities, a minibar, and entertainment options like satellite TV with a DVD player.

World-Class Amenities

Unwind at the full-service spa, take a dip in the outdoor pool, or relax in the hot tub. Receive tour assistance, visit the on-site market, or let the kids play in the playground. The resort also offers easy access to city tours, zip lining, safaris, snorkeling, and sports fishing.

All-Inclusive Dining Experience

Savor the convenience of in-and-out dining options with 5 specialty restaurants on-site and additional choices at Cabo San Lucas Marina. Book your stay now for a luxurious getaway at Hacienda Encantada Resort & Spa.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.8

Very Good

133 reviews

Highlights

+Stunning grounds and view
+Great variety of restaurants and pools
+Exceptional butler service

Could Improve

–Room cleanliness issues
–Food quality inconsistencies
–Insufficient sun loungers

Cleanliness5.8

The room was sad, dusty, and dirty. Highlighted issues with cleanliness.

Service9.3

Staff were decent but not friendly, except for those who interacted well with our daughters.

Location9.3

Stunning grounds and view, excellent location for whale watching.

Room Quality6.8

Room quality was lacking with missing ornaments and splotchy paint.

Amenities8.8

Great variety of pools and high-quality spa.

Value for Money7.3

The cost for water was high, impacting perceived value.

Food and Beverage6.3

Food quality was hit and miss, with some disappointing dishes.

Overall Experience8.8

Despite some issues, there were positive aspects including enjoyable activities.

Skye

Family With Children · Jan 2026

Go to Playa Grande. It was far superior.

Liked:The grounds and view are stunning. Whale watching from the infinity pools is hard to beat. Walk up to the chapel. The view and the church really special. The activity director was a lot of fun.

Disliked:Our room was sad. Missing ornaments and splotch paint on the walls. Dusty throughout and dirty floors. Our patio lights didn’t work. No complementary water ever in the rooms and if you ask housekeeping, you are told to go buy it at 3x the cost. We were also told to not drink the tap water. Two star places in MX make water available. (Apparently, this water gauging at the resorts in Cabo is typical). Food was hit and miss. Good one night (risotto) and the worst rigatoni I’ve ever had the next. We did not do all inclusive as we knew we would eat off campus a lot and I’m glad we didn’t have the food package as they seemed to heavily limit the number of all inclusive diners- no walk ins. We could walk-in because we were paying full price. The pools were dark very early but so were the lights around campus - 7 or 8pm so walking was impossible in parts without your flashlight. They played the same playlist everyday. 80s music. A little too Groundhog Day. No nightlife to speak of here. Staff in general were decent but not friendly except for the ones hitting on our daughters every day. This was our second stay and definitely our last.

via Nuitee

Jess

Couple · Jan 2026

The hotel is beautiful

Liked:Great variety of restaurants and pools, with a beautiful high quality spa

Disliked:Not enough sun loungers for groups to reliably sit together

via Nuitee

Lisa

Family With Children · Dec 2025

We will return

Liked:We enjoyed the size of the villa and the pools. Daniel, our butler, was exceptional and we would request him upon our next visit

Disliked:The food was not very good

via Nuitee

Jackie

Family With Children · Dec 2025

DO NOT STAY HERE! Dangerous and unsafe conditions! Avoid at all costs! Charged despite desperate plea for cancellation d

Liked:Let me first say for reference that over the last ten or so years, I have booked 30+ hotels through Booking.com and have not ONCE left a negative review - until now. We were offered absolutely deplorable accommodations at Hacienda Encantada and were in the room for less than FOUR MINUTES due to unsafe conditions for myself and my children and yet charged for FOUR FULL DAYS - including all food and beverage for four people - despite never staying at the property. Go ahead search reviews for MOLD and MILDEW and you’ll find a systemic problem mentioned in reviews over the last decade - one of many unsafe and unhealthy issues we encountered in our short time on the property. As a mother to two young children, it was imperative that I not let them stay here. This would be a serious issue for older guests as well. Please read our story and save yourself the experience of ever staying at this dangerous and disappointing hotel.

Disliked:To start, the front desk staff was unable to find our reservation even though we paid in full more than a week prior. They demanded full re-payment again and only relented when I showed my bank statement. Upon doing so, the staff member took a photo of my statement with her personal cell without my consent - deeply unprofessional and worrisome. We were then moved to their sister property - also without our consent/input. We then waited for more than two hours for our room to be ready. Upon entering, we were hit with the most horrendous smell of MOLD, SEWAGE or something worse - so awful that we literally gagged when hit with the odor. The staff member who let us into the room agreed that there was a strong smell & informed us that a different room would be no better as it was part of the hotel-wide HVAC system. It smelled like a deceased rodent in the HVAC system mixed with pervasive mold/mildew. It was nauseating to simply stand in the room. There was visible mold in multiple places in the room. The bellhop arrived w/ our bags & immediately agreed that the smell was severe & we should not be expected to stay in the room - he kindly took our bags out right away. We hurried outside to the balcony for fresh air where we unfortunately found that the patio opened up directly to an active construction zone with jackhammering/drilling. Concrete dust & debris was blowing right into our room filling it with UNSAFE, UNHEALTHY AIR TO BREATH. Again, when we asked to move we were told every room available in Vista would open to this construction. With two young kids with existing respiratory issues and a husband with a severe mold allergy, WE ABSOLUTELY COULD NOT STAY HERE. We were told other rooms were available by management but having been told they are all on the same HVAC system & all construction-adjacent, this was not a solution. After almost four hours we left the property with nowhere else to stay.

via Nuitee

Location

How to Find Us

Carretera Transpeninsular kilometro 7.3

Cabo San Lucas · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Room Service is not included but guest booking through Booking.com will have 40% off from list price. Please note that when booking 10 rooms or more, different policies and additional supplements may apply. Hotel will reach out to you directly. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.8

Very Good

133 reviews

Highlights

+Stunning grounds and view
+Great variety of restaurants and pools
+Exceptional butler service

Could Improve

–Room cleanliness issues
–Food quality inconsistencies
–Insufficient sun loungers

Cleanliness5.8

The room was sad, dusty, and dirty. Highlighted issues with cleanliness.

Service9.3

Staff were decent but not friendly, except for those who interacted well with our daughters.

Location9.3

Stunning grounds and view, excellent location for whale watching.

Room Quality6.8

Room quality was lacking with missing ornaments and splotchy paint.

Amenities8.8

Great variety of pools and high-quality spa.

Value for Money7.3

The cost for water was high, impacting perceived value.

Food and Beverage6.3

Food quality was hit and miss, with some disappointing dishes.

Overall Experience8.8

Despite some issues, there were positive aspects including enjoyable activities.

Skye

Family With Children · Jan 2026

Go to Playa Grande. It was far superior.

Liked:The grounds and view are stunning. Whale watching from the infinity pools is hard to beat. Walk up to the chapel. The view and the church really special. The activity director was a lot of fun.

via Nuitee

Jess

Couple · Jan 2026

The hotel is beautiful

Liked:Great variety of restaurants and pools, with a beautiful high quality spa

Disliked:Not enough sun loungers for groups to reliably sit together

via Nuitee

Lisa

Family With Children · Dec 2025

We will return

Liked:We enjoyed the size of the villa and the pools. Daniel, our butler, was exceptional and we would request him upon our next visit

Disliked:The food was not very good

via Nuitee

Jackie

Family With Children · Dec 2025

DO NOT STAY HERE! Dangerous and unsafe conditions! Avoid at all costs! Charged despite desperate plea for cancellation d

via Nuitee