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SO/ Sofitel Mauritius

Bel Ombre · MU

SO/ Sofitel Mauritius

7.3
Very Good184 reviews
  1. Hotel Collection
  2. /Hotels in Bel Ombre
  3. /SO/ Sofitel Mauritius
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Bel Ombre, MU

Luxurious Accommodation with Stunning Views

The 5-star resort in Mauritius offers a unique experience with contemporary design and breathtaking views of mountains, lagoons, and the Indian Ocean. The rooms, suites, and villas are designed by renowned architects and come with private gardens and pools, providing a tranquil escape surrounded by lush vegetation.

Gourmet Dining and Relaxation

Indulge in exquisite French cuisine with local flavors at Le Flamboyant Restaurant or savor local specialties at La Plage lounge restaurant. Unwind with a drink at Bar Takamaka or relax by the outdoor pool. Guests can also rejuvenate at So Spa or participate in beachside T'ai Chi and Qi Gong sessions.

Exciting Leisure Activities and Water Sports

From water skiing to mountain biking, the resort offers a range of leisure activities for guests to enjoy. Arrange a swim with dolphins or simply bask in the beauty of the private white sand beach.

Experience luxury and relaxation at Sofitel So Mauritius Bel Ombre.

Loading rooms and rates...

Location

How to Find Us

Route Royale, Beau Champs

Bel Ombre · MU

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that In line with the 2025-2026 National Budget measures, a Tourist Fee of Euro 3 per person per night has been introduced by the authorities and this will be effective 01st October 2025. Children under 12 years old are exempted. This tourist fee will have to be settled directly at the resort upon check in. The mandatory Christmas Eve Gala Dinner on 24 December is charged at EUR 130 per adult and EUR 50 per child (from 4 to 11 years old), excluding beverages. The mandatory New Year's Eve Gala Dinner on 31 December is charged at EUR 190 per adult and EUR 75 per child (from 4 to 11 years old), excluding beverages. Please note that restaurant La Plage is temporarily closed until further notice. Guests will be able to enjoy culinary delights at our Le Flamboyant restaurant.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.3

Very Good

103 reviews

Highlights

  • +Good location
  • +Kind staff member

Could Improve

  • –Unhelpful service
  • –Poor cleanliness standards
Cleanliness5.6

The property is reported to be run down and not clean, with issues like broken glass left unattended.

Service7.1

Staff were unhelpful regarding guest requests and showed lack of training, resulting in distressing experiences.

Location8.6

The location is good, right on the beach, and the area is very quiet and peaceful.

Room Quality7.1

Rooms lack basic amenities and have issues with outdated decor and weak air conditioning.

Amenities6.6

Overall facilities are old and need refreshing; outdoor shower issues were reported.

Value for Money6.6

Guests felt it was very expensive compared to better-maintained options nearby.

Food and Beverage8.1

Food and cocktails were praised as good, but breakfast area management was poor.

Overall Experience8.6

Despite issues, some staff provided good service, and potential for improvement exists.

Marco

· Oct 2025

10
Liked:Super Hotel, Preisleistung top

via Nuitee

Muhammad Jaleel Ud Deen

Partner · Jul 2025

2
Liked:We were quite disappointed upon our arrival at SO Sofitel Bel Ombre. Although the official check-in time was 15:00, we were made to wait until 16:00 before being given access to our room. Bagage arrived after 17 15 and left with no battery as charger is in our luggage. To our dismay, when we finally entered the room, we discovered stained bed sheets and hair on the bed,an unacceptable level of cleanliness for a hotel of this calibre supposedly to be a 5 star hotel. The situation was further compounded by the fact that we had no internet connection and were forced to make multiple attempts to reach reception by phone. When someone eventually did answer, the staff member was dismissive and rude,a shocking first impression that set a negative tone for our stay. To add to our frustration, we found the minibar completely empty. Not even basic soft drinks were provided, despite our willingness to pay for them. This lack of attention to basic guest needs is truly surprising for a hotel under the Sofitel brand. We had expected a much higher standard in terms of cleanliness, efficiency, and hospitality. I sincerely hope serious steps will be taken to address these issues, both in service delivery and housekeeping standards. It’s unfortunate that such a poor experience upon arrival now risks being shared more widely, especially as we had chosen your hotel with high expectations. Traveller local and International. I travel on business.

via Nuitee

Dominic

Family · Jul 2025

8
Liked:Na

via Nuitee

Manik

· Apr 2025

6

Not for family, no pool, avg service

Liked:Good looking resort, poor pool, looks like a repurposed fountain rather than a pool to swim in. Some great staff and some very average, so service inconsistent. Best for couples who want to stay in a secluded part of the island with nothing happening in their resort.

via Nuitee

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