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Secrets Akumal Riviera Maya - Adults Only

Akumal · MX

Secrets Akumal Riviera Maya - Adults Only

9.6
Exceptional859 reviews
  1. Hotel Collection
  2. /Hotels in Akumal
  3. /Secrets Akumal Riviera Maya - Adults Only
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Akumal, MX

Luxurious Amenities and Services

Secrets Akumal Riviera Maya offers an array of luxurious amenities including a spa, outdoor pool, and gourmet restaurant. Guests can unwind in the hot tub, enjoy evening entertainment, or indulge in a relaxing spa treatment.

Endless Entertainment and Activities

From a vibrant nightclub to a games room and tennis court, this adult-only hotel provides endless entertainment options. Guests can also explore the underwater world through snorkeling or take a leisurely bike ride around the property.

Convenience and Comfort

With well-appointed rooms featuring modern comforts like flat-screen TVs, minibars, and private balconies, guests can relax in style. The 24-hour front desk, private beach area, and free WiFi ensure a convenient and comfortable stay.

Experience luxury and relaxation at Secrets Akumal Riviera Maya - book your stay now for an unforgettable getaway!

Loading rooms and rates...

Location

How to Find Us

Carretera Federal 307 Chetumal- Puerto Juárez km 254 + 600

Akumal · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Minimum check-in age is 18. Children below 18 are not allowed at this adults-only property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.6

Exceptional

859 reviews

Highlights

  • +Helpful and friendly staff (Karen, Freddi/Freddy, Bernardo, Antony, Carlos, Oscar, Melina, Mario)
  • +Excellent activities (bike tour, snorkel tour with turtles and stingrays)
  • +Strong food options (French & Italian, coffee shop)
  • +Resort grounds and overall aesthetic
  • +Pools, bars and nightly entertainment

Could Improve

  • –Mould/damp smell in at least one room; worn/damp linens and uncomfortable beds
  • –Slow/poor handling of room move by guest services in one case
  • –Beach affected by seaweed and plastic loungers
  • –Restaurant reservation wait times and inconsistent restaurant experiences (fatty steak, Asian hit-and-miss)
  • –Reported pool-related health concern (child ear infection) and occasional guest disturbances/security incidents
Cleanliness8.4

Mixed signals: reports of mould and damp smell in one room, linens felt damp and swimwear couldn’t dry; pool/hygiene concern (child ear infection) and seaweed on the beach. Grounds otherwise maintained.

Service10.0

Strong positive sentiment for staff: multiple named team members (Karen, Freddi/Freddy, Bernardo, Antony, Carlos, Oscar, Melina, Mario) praised for attentiveness, activities, concierge help and pool/bar service; one complaint about slow room move/guest services handling but overall staff performance was a highlight.

Location9.9

Resort and grounds described as gorgeous and well maintained; excellent activity location (snorkel tours with turtles/stingrays). Beach affected by seaweed and plastic loungers but seaweed is cleared daily by mid-morning.

Room Quality8.6

Rooms described as attractive by some guests but also flagged as dark, in need of renovation, with uncomfortable beds and worn/damp linens in at least one report.

Amenities9.9

Wide range of strong amenities: daily activities, bike and snorkel tours, multiple pools and bars, good coffee shop and nightly entertainment. Noted issues: pool-related health concern reported and beach amenities (plastic loungers).

Value for Money10.0

Majority of reviews highlight outstanding food, activities and very helpful staff which support strong perceived value; one guest explicitly felt the stay did not match the price paid.

Food and Beverage10.0

Food widely praised (French & Italian singled out, coffee shop highly rated, one reviewer called the food amazing). Some misses noted (Seaside steak too fatty, Asian restaurant inconsistent), but overall F&B is a strong point.

Overall Experience10.0

Overall sentiment is highly positive: many guests describe the resort as one of the best they’ve visited due to staff, activities and food; however at least one guest had a very negative stay due to room condition, service delays and beach/pool issues.

William

Extended Group · Sep 2026

10

Great short getaway

Liked:It was very clean and the staff was very attentive.

via Nuitee

Deondra

Couple · Sep 2026

6

I will not be visiting this resort again.

Liked:Overall the property was nice. If you love a jungle type of atmosphere this is tan excellent place for you to vacation.
Disliked:Two of the restaurants were closed and the food other restaurants was trash. The can definitely improve on the taste and quality of the food.

via Nuitee

Joseph

Couple · Aug 2026

9

Secrets animal did not disappoint! Our stay was incredible and we felt like royalty

Liked:The property is amazing and the staff was exceptional. They were the most friendly, helpful and fun group of people. We just loved every minute of our stay.
Disliked:It took a while to figure out the best way to go from one place to another because they don’t have a ton of signs all over the property

via Nuitee

CharlotteC990

Couples · Aug 2026

10

Anniversary celebrations.

Liked:Beautiful setting. Excellent service. Fantastic food. Lovely room and comfortable bed. Went to all the restaurants and no need to book. Top tip, men need trousers inside most of the restaurants. Bordeaux was our fave. Loved the pianist. First time in Mexico, such top class friendly service. Felt like home. Concierge in each block was a helpful touch. Marlon was brilliant. Really enjoyed the live entertainment in the bar especially the silent disco 🙌 Lovely touch in our room for our anniversary. Honestly couldn’t recommend it enough!

via tripadvisor

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