Sheraton Soma Bay Resort

Multiple guests praised spotless rooms and excellent housekeeping (rooms described as 'spotless', 'clean', and 'very helpful cleaning staff'), though one review mentioned a bathroom smell in a poor stay.

Staff repeatedly singled out as friendly and professional (named front-desk and housekeeping staff), overall very positive service impressions despite isolated service failures (delayed AC repair, issues around early-checkout/refund and WiFi cancellation).

Location repeatedly praised: beautiful sandy beach, lovely house reef and excellent beach access; a few mentions of rooms overlooking construction or beach not matching some photos.

Many guests noted renovated rooms, comfortable mattresses and generally excellent room condition; however isolated reports of non-working AC and bathroom odor lowered this slightly.

Good on-beach amenities and resort facilities (beach club, house reef) but criticisms include Beach Club opening late, WiFi access cut before checkout and some mismatches in beach expectations.

Standard quality for this hotel tier.

Food generally praised (several restaurants named positively, 'top-notch' food, varied breakfast), with an isolated complaint about the Emporio restaurant.

Overall experience is largely positive with many 'amazing' stays and praise for staff, beach and food, though a few very negative stays (AC failure, refund/issues, bathroom smell, construction view) moderate the overall score.