Name: Futian Shangri-La Shenzhen
Address: 4088 Yi Tian Road, Futian District, Shenzhen, Guangdong, 518048, Shenzhen, 518048
Telephone: 86-755-88284088
Rating: 8.8

Futian Shangri-La Shenzhen | Member Rates | Dyme

Free WiFiWheelchair accessible parkingParking (limited spaces)Free self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurant

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Full-service spa, Fitness facilities, Express check-out, Electric car charging station, Health club, Free WiFi

Location

Shenzhen, CN

Indulge in luxury at Futian Shangri-La Shenzhen, where elegance meets comfort in the heart of the city.

Relaxation and Wellness

Unwind in our full-service spa, offering soothing massages, rejuvenating body treatments, and revitalizing facials. Enjoy our health club, indoor pool, and sauna for a truly relaxing experience.

Culinary Delights

Savor local and international dishes at our four on-site restaurants, including Cafe Zen. For those who prefer to dine in, our 24-hour room service and cozy coffee shop ensure you’re never far from delicious snacks and refreshments.

Convenience and Comfort

Stay connected with complimentary wired and wireless internet in your spacious guestroom, featuring modern amenities like flat-screen TVs and designer toiletries. Plus, enjoy hassle-free airport transfers and self-parking for your convenience.

Book your stay at Futian Shangri-La Shenzhen today for an unforgettable experience!

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.8

Excellent

153 reviews

Highlights

+Great location
+Exceptional service

Could Improve

–Dated room quality
–Subpar food experience

Cleanliness8.2

Room felt dated and cleanliness was not highlighted.

Service10.0

Staff went above and beyond to assist with bookings and ensure comfort.

Location9.7

Excellent location near shopping and transportation.

Room Quality7.7

Room decor was dated and not up to par with expectations.

Amenities9.2

Horizon Club amenities were appreciated but some aspects were missed.

Value for Money9.2

Good value based on room price and service quality.

Food and Beverage7.2

Breakfast was lackluster and disappointing.

Overall Experience9.2

Overall stay was comfortable despite some issues.

xjoez

NONE · Mar 2026

One of the best hotels in Shenzhen

Liked:I had an absolutely wonderful stay at Futian Shangri-La Shenzhen and couldn’t be happier with my experience! The dining options were exceptional—delicious, well-presented food with great variety and consistent quality, making every meal enjoyable. The service was top-tier throughout my trip: staff were attentive, polite, efficient, and always ready to assist with a warm smile, truly embodying hospitality excellence. The room was comfortable and modern, and the rain shower was a lovely highlight—powerful, refreshing, and made unwinding each day feel like a small luxury. The hotel’s location in Futian is convenient, with easy access to transport and nearby attractions. Overall, this is a fantastic five-star hotel with great food, thoughtful service, and excellent amenities. I highly recommend it and will definitely return on my next visit to Shenzhen!

via tripadvisor

PlazmaTek

Family · Mar 2026

Outstanding Family Stay at Futian Shangri-La – Prime Location and Exceptional Service

Liked:We had a great 2 nights family stay at the Futian Shangri-La, in a Deluxe City View room. The hotel’s central location in Futian is convenient for us to stroll around the malls, with Central Walk and Wongtee Plaza very near. The room was spacious and well decorated. The view over Civic Square meant we are able to see light show from our window. The room has seen some noticeable upgrades (bidet to name a few) since our prior visit two years ago. Breakfast was as you expect at almost every Shangri-la which is nice & with wide variety of selection. Service was exemplary, in particular Ms. Cindy He, who demonstrated remarkable dedication. She secured our preferred city-view room (with thanks to Mr. Edward for the allocation) and proactively help to arrange restaurant reservation. I need help given limited fluency in Mandarin, she went beyond her regular duties to handle it. Her “can-do” attitude and genuine commitment to guest satisfaction were greatly appreciated from me and deserve recognition from the management. In summary, my family trip felt proper not just because of the hotel (spacious, good breakfast, close proximity to malls) but also the employee’s eagerness to help attitude. This is what usually distinguish a great hotel from the good one and certainly Shangri-la Futian is one of the good ones in my list. Thank you for the hospitality.

via tripadvisor

jinmich

Solo Travel · Feb 2026

Worse than a motel

Liked:This is officially the worst hotel I’ve stayed at in 2026 and possibly one of the worst “5 star” in my life. The lobby was chaotic and orderless, like a wet market. The rooms were worse than motels with a strong moldy smell and ancient furniture. The food and service was even worse

via tripadvisor

Browniestrawberry

Business · Feb 2026

An unfortunate way to both begin and conclude my stay.

Liked:I checked into the hotel on 28 August and was genuinely excited to return after 10 years. I was assigned a Horizon Club room, which was spacious and well maintained. However, I was disappointed to discover a piece of underwear hanging in the walk-in wardrobe when I was about to change. While I understand that human errors can occur, this was quite unacceptable and reflects a serious lapse in housekeeping standards.That said, I do appreciate the staff’s prompt response, as they attended to the matter immediately and removed the item without delay. As I was taking a midnight flight out of Shenzhen, I requested to use the gym shower facilities before departing. Unfortunately, during that time, I lost a pair of Chanel earrings, which I believe I may have placed on the dressing table after removing them. I realized they were missing while moving between the dressing table, basin, and locker area. I even searched through the entire dustbin beneath the dressing table to ensure nothing else had been overlooked, but found nothing. I contacted the staff for assistance, but was informed that nothing had been found, and there was skepticism as to whether I had entered the gym wearing the earrings. The entire experience — from the initial housekeeping oversight to the loss of my earrings — left me extremely disappointed. I never expected such incidents to occur at Shangri-La, and it was truly an unfortunate way to conclude my stay.

via tripadvisor

Location

How to Find Us

4088 Yi Tian Road, Futian District, Shenzhen, Guangdong, 518048

Shenzhen · CN

86-755-88284088

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
Contactless check-in and contactless check-out are available.

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