Self parking (surcharge)Covered parkingSecured parkingRestaurantSwimming poolBilliards or pool table
Check-in / Check-out
From 04:00 PM · Until 11:00 AM
Classification
4-Star Hotel
Amenities
Health or beauty spa nearby, Free beach shuttle, Fitness facilities (surcharge), Non-smoking rooms, Air conditioning, Swimming pool
Location
Scottsdale, us
Luxurious Oasis in the Sonoran Desert
Unwind in the heart of the Sonoran Desert at the Westin Kierland Resort and Spa, where luxury meets tranquility.
Exceptional Amenities and Services
Indulge in a restful night's sleep on plush Heavenly beds, savor gourmet breakfasts, and pamper yourself at the full-service spa. With top-rated golf courses and a spacious pool, there's something for everyone.
Family-Friendly Fun
From the 274-meter lazy river to the thrilling 33.5-meter water slide, the resort offers endless entertainment. Explore nearby shopping centers and unwind at the outdoor lounge with live bagpipe music at sunset.
Experience the epitome of relaxation and adventure at Westin Kierland Resort and Spa.
Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.
Cancellation
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
Payment
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
Important Information
Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
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THE WESTIN KIERLAND RESORT & SPA
Guest Reviews
What Guests Say
9.2
Exceptional
206 reviews
Highlights
+Comfortable beds
+Great staff
Could Improve
–High parking fee
–Wi-Fi not free
Cleanliness9.3
Clean and well-maintained hotel facilities.
Service9.7
Exceptional service, especially for families celebrating special occasions.
Location9.3
Great location with plenty of activities and attractions nearby.
Room Quality9.2
Very comfortable rooms with great bedding and workspace.
Amenities9.3
Excellent amenities including firepits, pools, and varied dining options.
Value for Money8.2
Pricing may be high for some services, but overall experience justifies it.
Food and Beverage9.3
Great dining experiences mentioned, but specific offerings not detailed.
Overall Experience9.4
Overall a fantastic stay exceeding expectations.
luvsunOhio
Couples · Feb 2026
10
Great stay at the Westin Kierland Resort
Liked:We just returned from a five night stay at this hotel. We enjoyed every minute! The hotel is lovely, rooms are very nice, walk in shower plus a tub. Only complaint was that the towels are awful. Not fluffy and soft. Thin and scratchy. You can do better, Westin! The buffet breakfast is excellent--smoked salmon, delicious made to order omelettes, very good fruit. Only weakness were the pastries which is very common in breakfast buffets. Large selection but the quality is not what you might find in an upscale bakery. We would definitely stay here again when in Scottsdale. Location is perfect--walking distance from a nice upscale outdoor mall with a number of restaurant selections. Close driving distance to additional good restaurant choices. Can't wait to return!
via tripadvisor
Go25311352936
Solo Travel · Feb 2026
10
Kudos to Juliane!
Liked:Attended the Banner Heart Health seminar on Wed, February 11, 2026. I was hoping the snacks would get me through the evening as there was no time for dinner. I arrived and the hummus looked great, but no gluten free options were offered to put the hummus on. UGH! I asked a hospitality worker, Juiane, and she offered to check for me. She came back and let me know they were cutting celery and carrots for me. She went out of her way to check that I was fully accommodated for this affair which wqs absolutely delightful! I would not have been able to enjoy the evening without Juliane's help. Kudos to her and the hospitality staff that evening.
via tripadvisor
peteb201
Business · Feb 2026
6
Room 2110: The Westin Kierland Escape Room Experience
Liked:We stayed at the Westin Kierland for a medical conference, so we weren’t looking for drama—we needed a smooth, professional stay where basic things like room access worked without requiring daily intervention.
To be fair, our first impression was excellent. At check-in, we were greeted by David, who was genuinely pleasant, welcoming, and professional. Unfortunately, at the time, we had no idea what was lurking beneath the surface.
Let’s start with the positives—because credit should be given where it’s earned.
The valet team was outstanding: prompt, professional, efficient, and genuinely pleasant.
The breakfast buffet staff were excellent, especially considering the chaos of Presidents’ Day weekend. Service never slipped, and a special shout-out to Adam, our server, who was consistently attentive, friendly, and on point. These teams clearly understand hospitality.
Unfortunately, that’s where the professionalism largely ends.
The front desk operation (after check-in) was an absolute mess.
During our 3-night / 4-day stay, we were forced to interact with front desk staff and management daily due to repeated, avoidable errors.
As Titanium Elite members, we selected the complimentary breakfast benefit. Except we were never given breakfast vouchers at check-in. Every morning at the buffet it was the same routine: side-eye, suspicion, and “we need to call the front desk to verify.” After enough awkward mornings feeling like we were attempting the world’s least glamorous crime (“Good morning, we’d like to steal eggs”), we eventually received vouchers, thanks to Valerie.
Somehow, this daily “verification” process also resulted in our room keys being deactivated every single day.
We were also asked to provide a credit card every day because we used valet parking. Which begs the obvious question: why place a hold for incidentals if it’s apparently meaningless?
Then came the key situation—where things crossed from annoying into baffling.
On our first visit to the front desk for replacement keys, they refused to issue new ones because my wife wasn’t physically present. Never mind that my ID was verified and I was listed on the reservation. Their concern was that she “might be locked out”—which is impressive logic considering the entire purpose of issuing new keys is to prevent exactly that.
Instead, security escorted me to the room and let me in. Even security seemed confused and asked, “Why didn’t they just give you new keys?”
Excellent question. Still unanswered.
And just when you think the pattern might break, our final night proved otherwise. We returned from dinner and, you guessed it, our keys didn’t work again, so back to the front desk we went.
That’s when we dealt with Ryan, the front desk manager. He issued new keys and sent us back upstairs. And—go ahead, say it with me—the keys didn’t work again.
So back we went. Ryan reprogrammed them and walked us to the room to confirm they finally worked, which—credit where it’s due—was the first time during our stay that someone verified a solution before sending us on our way.
The following morning delivered the final act.
We had a confirmed 2:00 PM checkout, and to make it even more official, the initial final bill emailed to us in the middle of the night also showed a 2:00 PM checkout. Yet somehow, housekeeping knocked on our door at 10:30 AM, surprised we were “still there” because the system showed we had already checked out.
We called the front desk and spoke with Scott, who confirmed our late checkout and admitted he had no idea how we were checked out early. He reset the mobile key and apologized—professionally and efficiently.
Upon departure, we stopped by the front desk one last time. Ryan reappeared with no clear answers, only vague apologies. Yes, we received 70,000 points and had resort fees waived, but resort fees shouldn’t exist for Lifetime Titanium members to begin with. And if compensation is in points, it should reflect enough points for three nights at a Category 7 property—not a goodwill gesture meant to close the conversation.
Ryan handed us his card and suggested we call him next time so he could “review our reservation,” while also admitting he couldn’t guarantee an upgrade. Which raises the obvious question: what’s the benefit of calling?
As we walked out, my wife smiled, took the card, and said, “Next time, I’m staying at the Hyatt—where I’m a Globalist.”
At Hyatt, loyalty tends to be recognized immediately, inconsistencies are corrected in real time, and problems aren’t quietly pushed down the road until checkout.
And for anyone at Marriott Bonvoy or The Westin reading this while playing the home version of Hospitality 101—feel free to pull the tape. We were in Room 2110. You won’t need clues. Just follow the trail of deactivated keys, daily credit card requests, and breakfast confusion.
Bottom line:
Beautiful property. Excellent valet and breakfast teams. But front desk operations and management need a serious reset. Loyalty recognition here feels more like a suggestion than a standard.
via tripadvisor
JMG387
Couples · Feb 2026
10
The Place to Stay in Scottsdale
Liked:My wife and I came to celebrate Valentine’s Day and our anniversary. The staff have all been super nice and welcoming. I highly recommend staying here when in the area.
