SureStay Plus Hotel by Best Western Point Richmond | Member Rates

Name: SureStay Plus Hotel by Best Western Point Richmond
Address: 915 West Cutting Boulevard, Richmond, CA 94804
Rating: 7.3

SureStay Plus Hotel by Best Western Point Richmond | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

2-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Richmond, us

Welcome to SureStay Plus Hotel by Best Western Point Richmond!

Free Wi-Fi and Entertainment: Enjoy complimentary Wi-Fi in all our guest rooms and unwind with a cable TV featuring HBO film channels.

Convenient Amenities: Stay refreshed with air-conditioned rooms and make use of our vending machines for your convenience.

Ideal Location and Parking: Located just 28 km from central San Francisco and 34 km from San Francisco International Airport, take advantage of our free parking during your stay.

Book your stay with us now at SureStay Plus Hotel by Best Western Point Richmond!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.3

Very Good

1,034 reviews

Highlights

+Great location
+Friendly staff
+Good breakfast

Could Improve

–Dirty sheets
–Unclean rooms
–Poor customer service

Cleanliness5.4

Numerous complaints regarding dirty sheets and unclean rooms.

Service7.9

Staff was friendly, but there were instances of poor customer service.

Location8.4

Great location convenient for many guests.

Room Quality6.4

Mixed reviews; some rooms were reported to be unclean and not well maintained.

Amenities6.9

Some amenities were good, but there were significant cleanliness concerns.

Value for Money7.4

Generally reasonable pricing, but issues with cleanliness affected overall value.

Food and Beverage8.4

Breakfast received good reviews from guests.

Overall Experience7.7

Experience mixed, with several positive and negative aspects.

Vibreent

Solo Traveller · Jun 2026

Not good

Liked:The location was ok. The hotel sits near a busy gas station with people squealing tires at all hours and constant traffic, there are train tracks nearby with constant train noise, and the hotel sits not far from the highway.

Disliked:Everything, the handicapped room had a desk sitting in the middle of the room creating an obstacle for our wheelchair so we had to tell staff and that was a complication. The office worker had difficulty understanding that we needed the desk moved back to the wall so the wheelchair could get through (I'm English speaking) then she finally called in the manager who also had difficulty understanding so I had her follow me to the room and showed her what was happening and finally they understood and moved the desk back which showed us to get the wheelchair through. The shower is a roll in which was nice but causes a slipping hazard. The walls are so thin we could hear people going up and down the stairs, other rooms and outside noises. The breakfast was breaded items, apples (gala), cereal, coffee (bitter), scrambled eggs and potatoes but no meat items, and hardly any healthy food options besides apples. While in my vehicle I observed the cleaning lady letting herself into rooms without knocking first and announcing herself (another person was visibly angry when he arrived back to his room from breakfast and discovered her in his room). We will never stay at this hotel again.

via Nuitee

Kain

Couple · Jun 2026

Tv did not work room was dirty and no towel in the room

Liked:Terrible

Disliked:My tv did not work and staff told me to bad matenance would not be there until tomorrow and they can’t put me in a different room staff was rude room was dirty there is rust all over the metal in the room and no towels

via Nuitee

Williams

Solo Traveller · Jun 2026

racist and liars

Liked:the breakfast

Disliked:being in a room with the TV does not work will not be refund or not give me a new one and then you can come to it right away please I want to refund

via Nuitee

Gregory

Family With Children · Jun 2026

When I went to rent room for an extra 2 nights they said I was not able to rent and that I'm banned

Disliked:Staff could have been more polite they were very rude and racial towards my family

via Nuitee

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at SureStay Plus Hotel by Best Western Point Richmond

LowHigh

Low Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

915 West Cutting Boulevard

Richmond · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please note: Complimentary parking is for registered guests only. Parking outside of reserved stay dates is prohibited. Please note that if you plan on using a different credit under a different name from the name on the booking confirmation, you must contact the hotel directly prior to arrival to request a Credit Card Authorization form. Please note: Service animals are the only animals allowed on the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.3

Very Good

1,034 reviews

Highlights

+Great location
+Friendly staff
+Good breakfast

Could Improve

–Dirty sheets
–Unclean rooms
–Poor customer service

Cleanliness5.4

Numerous complaints regarding dirty sheets and unclean rooms.

Service7.9

Staff was friendly, but there were instances of poor customer service.

Location8.4

Great location convenient for many guests.

Room Quality6.4

Mixed reviews; some rooms were reported to be unclean and not well maintained.

Amenities6.9

Some amenities were good, but there were significant cleanliness concerns.

Value for Money7.4

Generally reasonable pricing, but issues with cleanliness affected overall value.

Food and Beverage8.4

Breakfast received good reviews from guests.

Overall Experience7.7

Experience mixed, with several positive and negative aspects.

Vibreent

Solo Traveller · Jun 2026

Not good

via Nuitee

Kain

Couple · Jun 2026

Tv did not work room was dirty and no towel in the room

Liked:Terrible

via Nuitee

Williams

Solo Traveller · Jun 2026

racist and liars

Liked:the breakfast

Disliked:being in a room with the TV does not work will not be refund or not give me a new one and then you can come to it right away please I want to refund

via Nuitee

Gregory

Family With Children · Jun 2026

When I went to rent room for an extra 2 nights they said I was not able to rent and that I'm banned

Disliked:Staff could have been more polite they were very rude and racial towards my family

via Nuitee