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Extended Stay America Suites - Richmond - Hilltop Mall

Richmond · us

Extended Stay America Suites - Richmond - Hilltop Mall

7
Very Good630 reviews
  1. Hotel Collection
  2. /Hotels in Richmond
  3. /Extended Stay America Suites - Richmond - Hilltop Mall
Screens / Barriers between staff and guests for safetyNon-smoking roomsAir conditioningFamily roomsPets allowedFacilities for disabled guests

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

2-Star Hotel

Amenities

Non-smoking rooms, Air conditioning, Family rooms, Pets allowed, Facilities for disabled guests, Non-smoking throughout

Location

Richmond, us

Convenient Extended Stay Accommodations

Fully-Equipped Kitchenettes: Each room at Extended Stay America - Richmond features a kitchenette with a stove-top, microwave, and fridge for your convenience.

Complimentary Grab-and-Go Breakfast: Start your day right with our free breakfast including breakfast bars, muffins, hot cereal, coffee, and tea.

Ideal Location: Explore nearby attractions like Rosie the Riveter Home Front, Six Flags Discovery Kingdom, and Fisherman's Wharf during your stay.

Book now for a comfortable and extended stay experience at Extended Stay America - Richmond - Hilltop Mall.

Loading rooms and rates...

Location

How to Find Us

3170 Garrity Way

Richmond · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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EXTENDED STAY AMERICA SUITES - RICHMOND - HILLTOP MALL

Guest Reviews

What Guests Say

7.0

Very Good

630 reviews

Highlights

  • +Friendly staff
  • +Clean rooms

Could Improve

  • –Unhygienic conditions
  • –Inadequate amenities
Cleanliness5.6

Several reviews reported issues such as smells, roaches, and unhygienic conditions.

Service8.6

Many guests appreciated the friendly and accommodating staff.

Location7.7

Some guests found the location convenient, while others mentioned it was inconvenient.

Room Quality7.1

Comments about dated furniture, varying room conditions, and unpleasant smells impacted the score.

Amenities6.6

Guests noted the lack of advertised amenities such as coffee pots and inadequate breakfast options.

Value for Money6.6

Several guests felt that the quality did not match the price they paid.

Food and Beverage6.1

Breakfast options were limited and did not meet expectations.

Overall Experience7.6

Mixed experiences with some highlights and many notable issues.

Latchison

Solo Traveller · May 2026

10
Liked:No complaints, I had a great time! Maybe let guests know about the cleaning

via Nuitee

kulwant

Couple · May 2026

9

I enjoyed my stay and would like to visit the property again in future.

Liked:Room was clean and spacious. Staff was helpful.

via Nuitee

Lee

Solo Traveller · Apr 2026

9
Liked:The location is close to shopping and restaurants.
Disliked:My room was near the laundry room with a vending machine which was noisy.

via Nuitee

J.Daniels-Hayes

Solo Traveller · Apr 2026

10
Liked:Location clean room friendly staff
Disliked:Na

via Nuitee