Name: Sofitel Queenstown Hotel & Spa
Address: 8 Duke Street, Queenstown, 9300
Telephone: +64 3 450 0045
Rating: 9.2

Sofitel Queenstown Hotel & Spa | Member Rates | Dyme

WiFi availablePaid WiFiParkingValet parkingRestaurantSpa/wellness center

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Queenstown, nz

Luxurious Accommodation

Indulge in French luxury at Sofitel Queenstown Hotel and Spa. Each room features a marble bathroom, double spa bath, and Sofitel's signature "MyBed" for ultimate comfort.

Gourmet Dining

Savor exquisite meals at Left Bank Bistro and 1789 Bistro, offering a taste of Paris in Queenstown. Pair your meal with fine wines from their international selection.

Relaxation and Rejuvenation

Unwind at So Spa, a serene sanctuary for holistic wellness. Treat yourself to a variety of rejuvenating treatments to pamper your mind, body, and spirit.

Experience the epitome of luxury and relaxation at Sofitel Queenstown Hotel and Spa. Book now for an unforgettable stay in the heart of Queenstown.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

9.2

Exceptional

570 reviews

Highlights

+Great location
+Friendly staff
+Fabulous breakfast

Could Improve

–Service issues
–Dated rooms
–Limited amenities

Cleanliness8.2

Dirty blankets delivered and inadequate service regarding room amenities.

Service9.2

Service issues reported, but some staff were friendly and supportive.

Location10.0

Great location near popular attractions.

Room Quality8.7

Rooms are starting to get a bit dated and misleading descriptions.

Amenities8.2

Misleading spa facilities and limited room service options.

Value for Money9.7

Inconsistent experience for the price paid, especially during peak holiday.

Food and Beverage10.0

Breakfast was fabulous, although some food options were limited.

Overall Experience9.7

Overall satisfactory experience but not up to five-star standards.

Estelle

Couple · Aug 2026

Liked:Best location in queenstown

via Nuitee

Mark

Solo Traveller · Jul 2026

Liked:Staff were friendly,breakfast was great,we arrived a little early but we're able to check in which was great,location was perfect! Would definitely stay again

via Nuitee

Alana

Family With Children · Jul 2026

Incredible location, and hotel

Liked:Extremely comfortable, clean, and the service was brilliant

Disliked:Everything is perfect

via Nuitee

Kylie

Couple · Jul 2026

Everything over priced, overall it was disappointing. Including food. The staff are very friendly which was the only thi

Liked:Staff are very lovely and friendly. Location is perfect.

Disliked:Had to ring for my room to be cleaned. And to continually ask for towels and face cloths. Asked for sheets to be changed and it was not done. Didn’t take all the rubbish I left and asked for them to take. TV stuck on one channel. Asked 3 times for it to be rectified and even staff couldn’t fix it.

via Nuitee

Location

How to Find Us

8 Duke Street

Queenstown · nz

+64 3 450 0045

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note, there is a 1.4% credit card surcharge when using a credit card. Please note a refundable credit card or cash pre-authorization of NZD 100 is required from guests upon arrival to cover any incidentals. This amount will be refunded after inspection of accommodations. If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in. Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival. Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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