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Novotel Queenstown Lakeside

Queenstown · NZ

Novotel Queenstown Lakeside

8.4
Excellent3,449 reviews
  1. Hotel Collection
  2. /Hotels in Queenstown
  3. /Novotel Queenstown Lakeside
WiFi availableFree WiFiParkingValet parkingPrivate parkingRestaurant

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Queenstown, NZ

Spectacular Views

Experience breathtaking alpine, garden, and lake views from our contemporary rooms with private balconies.

Luxurious Amenities

Indulge in ski storage, spa pool, valet parking, and 24-hour room service. Enjoy local cuisine at Elements Restaurant and savor our rooftop honey.

Convenient Location

Located just a minute away from shops, restaurants, and nightlife, Novotel Queenstown Lakeside is the perfect hub for your Queenstown adventures.

Book now to experience the ultimate blend of luxury and convenience at Novotel Queenstown Lakeside!

Loading rooms and rates...

Location

How to Find Us

Cnr Earl St And Marine Parade

Queenstown · NZ

+64 3 442 7750

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in. Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival. Please note, there is a 2% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.4

Excellent

3,449 reviews

Highlights

  • +Great location
  • +Friendly staff

Could Improve

  • –Cleanliness issues
  • –Dated rooms
Cleanliness8.1

Some reviews mentioned cleanliness issues, particularly with dirty corridors and old rooms.

Service9.6

Consistently positive feedback on staff friendliness and service quality.

Location9.6

Numerous mentions of excellent location regarding proximity to attractions.

Room Quality7.6

Several reviews indicated that rooms are dated and not well-maintained.

Amenities8.1

Amenities are lacking with additional charges for parking and breakfast issues.

Value for Money8.1

Some guests felt the hotel overpriced for what is offered, particularly given the conditions.

Food and Beverage7.6

Breakfast options were criticized for being unsatisfactory.

Overall Experience8.6

General sentiment was mixed, with some positive aspects overshadowed by negatives.

Laura

Extended Group · Sep 2026

7

Great lakefront home base with comfy beds

Liked:Amazing location and friendly staff. Beds were very comfy
Disliked:Showers were a bit dated and there wasn’t a jacuzzi even though it was listed as having one which was disappointing as it was part of the reason we booked it

via Nuitee

Stefanie

Family With Children · Sep 2026

6

Perfect location and had all that we needed for our stay. Staff were great.

Liked:Location. Buffett breakfast. Scenery. Ski equipment storage and drying room. Staff were lovely.
Disliked:Parking cost. Was a bit run down could do with a refurb of the rooms.

via Nuitee

Erin

Couple · Sep 2026

7
Disliked:Toilet roll position was a little inconvenient.

via Nuitee

Karina

Family With Children · Sep 2026

8

We very much enjoyed our stay

Liked:The room was great. We had a lovely view from the balcony of town, the lake and skyline. The location was amazing!
Disliked:The walls are thin and we could hear everything the people next door were saying (until 5.30am most mornings!) I thought maybe some stools or a bench seat on the balcony would have been good too as it was lovely out there in the afternoon sun

via Nuitee

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