Name: Heartland Hotel Queenstown
Address: 27 Stanley Street, Queenstown, 9348
Rating: 7.7

Heartland Hotel Queenstown | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 02:00 PM · Until 10:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Fitness center

Location

Queenstown, nz

Panoramic Views and Convenient Location

Heartland Hotel Queenstown offers breathtaking panoramic views over Lake Wakatipu to the mountains. Located centrally in Queenstown, just a short walk from town, guests can easily explore the beauty of the area.

Charming Alpine Architecture and Modern Amenities

Experience the charm of traditional alpine architecture at the hotel, complemented by modern amenities. Most rooms provide stunning views, and guests can enjoy satellite TV, wireless internet, and coffee/tea facilities.

Dining Experience at Hillside Brasserie

Indulge in a delightful dining experience at Hillside Brasserie, open daily for breakfast and dinner. Whether starting your day with a hearty meal or unwinding with dinner, the brasserie offers a cozy ambiance to enjoy delicious food.

Book your stay at Heartland Hotel Queenstown to immerse yourself in comfort, convenience, and stunning views.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

7.7

Very Good

3,945 reviews

Highlights

+Good location
+Friendly staff
+Comfortable beds

Could Improve

–Cleanliness issues
–Overpriced
–Outdated facilities

Cleanliness7.0

Reviews mentioned issues with cleanliness; bathrooms were not very clean and rooms felt outdated.

Service8.4

Overall, staff was described as friendly and helpful with some exceptions.

Location8.9

Location was frequently praised for convenience and proximity to attractions.

Room Quality7.0

Rooms felt outdated and not as pictured in reviews; some rooms had comfort issues.

Amenities7.5

Basic amenities were available, but some complaints about the quality.

Value for Money7.0

Several reviews indicate that the price did not match the quality of the accommodations.

Food and Beverage7.5

Breakfast received mixed reviews; while there was variety, some items were often out.

Overall Experience8.4

Many guests had a satisfactory overall experience despite some negative aspects.

Rebecca

Solo Traveller · Jun 2026

Parking was an issue.

Liked:Warm and clean

Disliked:Wee bit noisey as I was located by the lifts

via Nuitee

Oxenham

Couple · Jun 2026

Very relaxing and comforting

Liked:The view from the room was superb. The room was nice, cosy and new. Close to the mall as well.

via Nuitee

Adam

Couple · Jun 2026

Disliked:We had to park down at a paid parking sight down the hill in queenstown away from the accommodation.

via Nuitee

Vicki

Couple · Jun 2026

Good location, Reasonable Accommodation

Liked:Room was warm, bed was ok, Close to Town if you want to walk. We were lucky to get a car park which was great as a lot of properties do not have parking or you have to pay so that was a bonus.

Disliked:Breakfast was until 10.30am, we got there 10am and not much to choose from and was cold or really overcooked, so that was disappointing, although we complained it went on deaf ears which is not good service. Food Quality was not good and should have been fresh from the start to finish.

via Nuitee

Location

How to Find Us

27 Stanley Street

Queenstown · nz

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that there is a 1.5% charge when you pay with a credit card. Please note that when booking 5 or more rooms, different policies and additional supplements may apply. Heartland Hotel Queenstown has a limited number of free car parks for hotel guests. Complimentary Parks are allocated on a first-come first-served basis and cannot be reserved. Paid Parking: The hotel has paid car parks available nearby. These car parks can be reserved in advance, but spaces are limited. Please contact the hotel to reserve a paid car park.Sauna is closed from 2026-08-31 until 2026-04-08 Fitness center is closed from 2026-08-31 until 2026-04-08 Hot tub/jacuzzi is closed from 2026-08-31 until 2026-04-08 A deposit may be required at the property.

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