Punta Sam · MX

Villa del Palmar Cancun Luxury Beach Resort & Spa

Name: Villa del Palmar Cancun Luxury Beach Resort & Spa
Address: Carretera Punta Sam Km. 5.2, Mz9 SMZ2 Lote 3, Punta Sam, QROO, 77400, Punta Sam, 77400
Telephone: 52-998-1932606
Rating: 8.4

8.4

Excellent148 reviews

Free WiFiWheelchair accessible parkingFree self parkingFree valet parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurant

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Full-service spa, Fitness facilities, Front entrance ramp, Proposal/romance packages available, Arcade/game room, Free WiFi

Location

Punta Sam, MX

Indulge in an unforgettable escape at Villa del Palmar Cancun Luxury Beach Resort & Spa, where paradise meets luxury.

Spa & Wellness Retreat

Pamper yourself at our serene spa, featuring rejuvenating body treatments and facials designed to melt away tension and elevate your relaxation experience.

Recreation & Relaxation

Dive into leisure with 5 sparkling outdoor swimming pools, 4 invigorating hot tubs, and a sauna that invites you to unwind after a day of adventure.

Culinary Delights

Savor international flavors at La Casona among our 6 exquisite dining options, or enjoy the convenience of 24-hour room service. Drink in the ambience at our beach bar or poolside bar, each offering refreshing beverages that complement your stay.

Experience the allure of beachfront luxury—book your stay today!

Loading rooms and rates...

Location

How to Find Us

Carretera Punta Sam Km. 5.2, Mz9 SMZ2 Lote 3, Punta Sam, QROO, 77400

Punta Sam · MX

52-998-1932606

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>Cashless payment methods are available for all transactions.</li><li>Contactless check-in and contactless check-out are available.</li> </ul>

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Punta Sam · MX

Villa del Palmar Cancun Luxury Beach Resort & Spa

8.4

Excellent148 reviews

Free WiFiWheelchair accessible parkingFree self parkingFree valet parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurant

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Full-service spa, Fitness facilities, Front entrance ramp, Proposal/romance packages available, Arcade/game room, Free WiFi

Location

Punta Sam, MX

Indulge in an unforgettable escape at Villa del Palmar Cancun Luxury Beach Resort & Spa, where paradise meets luxury.

Spa & Wellness Retreat

Pamper yourself at our serene spa, featuring rejuvenating body treatments and facials designed to melt away tension and elevate your relaxation experience.

Recreation & Relaxation

Dive into leisure with 5 sparkling outdoor swimming pools, 4 invigorating hot tubs, and a sauna that invites you to unwind after a day of adventure.

Culinary Delights

Experience the allure of beachfront luxury—book your stay today!

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

148 reviews

Highlights

+Friendly staff
+Beautiful rooms
+Excellent service
+Great amenities

Could Improve

–Food quality could improve
–Issues with water cleanliness

Cleanliness7.7

Some reviews mentioned issues like water smell that negatively impacted cleanliness.

Service9.1

Service was frequently described as exceptional and top-notch, contributing significantly to the overall experience.

Location8.7

Reviewers appreciated the ocean view and the overall location of the resort.

Room Quality8.5

Rooms received positive feedback, with mentions of being beautiful and clean.

Amenities8.7

Amenities like the spa and activities were positively highlighted in the reviews.

Value for Money8.1

Overall value was viewed positively, despite some feeling food costs were still high.

Food and Beverage8.0

Food quality received mixed feelings with some praising the selection and others finding it lacking.

Overall Experience8.5

The overall sentiment was very positive with plans for repeat visits and high recommendation rates.

Candice

Extended Group · Apr 2026

I would recommend it in a minute just like someone recommended it to us.

Liked:The service from all the people was outstanding!!!That made our visit.

Disliked:Disappointed that the adult pool was so small and there was no swim up bar.

via Nuitee

Mary

Couple · Apr 2026

Bad Food, Overpriced, Loud w Kids

Liked:The bed was very comfortable, the room was clean. The grounds were kept up well. Staff were friendly. The buildings are cute.

Disliked:The beach is quite thin in this area. This is not a relaxing hotel, I would never recommend it to a couple. The kids are very loud and everyone wakes you up at 7am in the hallways. This is not a good value either as the food was really terrible. We didn’t pay for the all inclusive but if you’re going to pay $600 a night for all inclusive, you might as well spend another $150 a night and stay at Xcaret (there’s a kid friendly and adults only) and have good food. We did the $300 night that per booking came with a $50 credit but we had to fight to have the credit applied showing our booking on the app repeatedly and then they only did a 20% discount/it came out to a $30 credit. Dinner for 1 night was almost $150 and it was inedible. If you don’t pay for all inclusive there is nothing around unless you want to pay an overpriced taxi rate (there’s no negotiating if the hotel calls it so expect $25 to go 7-10 min) away. I much prefer staying in places like Isla where you can enjoy food outside of the hotel but we had to book 1 night here before we moved to a work trip resort which was $850/night adults only and had delicious food and grounds but a hard bed. I am very grateful for the comfortable bed.

via Nuitee

Alexandra

Solo Traveller · Apr 2026

Nice hotel but with some nuances to know

Liked:The territory was nice, green and clean. Rooms are well designed so you can fit all luggage for 4 people nicely. The kids club was super good, my daughter wanted to stay all the time and was having fun, the programme for kids was very well thought. Having a carousel nearby was also a nice surprise for families with kids. Lots of swimming pools, the water was really warm in combination with extremely friendly staff that what we liked. Hammock in the room was a great addition!

Disliked:First, tips system. We felt under pressure to leave tips although we were all-inclusive. Even in a buffet when you serve yourself you still need to sign the bill and supposed to leave tips. It was quite an addition to the cost of our stay. It might be a common thing in Mexico, but we didn't expect this. Secondly, the timeshare programme where again you are under pressure to take part in. The moment we arrived, we were tired and hungry but we had to listen to this promo and needed to commit we will take part. The only thing we wanted was to rest, but not being attacked with numbers, discounts, programme benefits, etc. The next morning they woke us up at 7.30am saying we needed to go, but we changed our mind and felt that we did something terribly wrong as already committed to this. It shouldn't happen and I understand that staff bonuses probably depend on the number of people they convinced to take part in the programme but still I am on holidays and want to rest. And if I change my mind and want to sleep and have my breakfast later it should be totally fine. Thirdly, sunbeds by the pool. You never can find free sunbeds, they are all occupied. We were kicked out once from sunbeds because they were 'reserved' for someone else. To be fair, personnel still helped us to find other sunbeds but they were further away from the pool. I guess you need to have an agreement with the staff and tip them to have nice sunbeds, but not sure how people were getting them. And finally, I didn't like the queues for breakfast and the booking system for dinners as spaces were never available. So we had to come and find a table on the go, maybe wait for 15-20 mins and be in a non-peak time also. The fact that you don't have access to food whenever you want is also a disappointment. For example, you cannot find bananas or apples for your kid during the day. You can only visit a restaurant and order by the menu.

via Nuitee

Phallon

Family With Children · Apr 2026

Can’t wait to go back.

Liked:The rooms were so clean and spacious. The whole resort was beautiful.

Disliked:The property was great. Sure from the front of the hotel facing away from the resort wasn’t the prettiest, but honestly, I only saw that when I was walking to my room from the elevators it really wasn’t that big of a deal. Even with construction going on

via Nuitee

Location

How to Find Us

Carretera Punta Sam Km. 5.2, Mz9 SMZ2 Lote 3, Punta Sam, QROO, 77400

Punta Sam · MX

52-998-1932606

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.