Name: Majestic Elegance Costa Mujeres - All Inclusive
Address: Carretera Libre 85 - Punta Sam Isla Blanca 85 SM 6, Manzana 2 Lote 4, Cancún, 77400
Rating: 8.9

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Cancún, MX

Luxurious 5-Star Resort in Cancún

Featuring an outdoor pool, kids' club, and exquisite dining options, Majestic Elegance Costa Mujeres - All Inclusive is the perfect getaway for families and couples alike.

Elegant Accommodations

Indulge in air-conditioned rooms with modern amenities like a minibar, flat-screen TV, and private balcony. Upgrade to rooms with stunning sea views for a truly unforgettable experience.

Exceptional Services

Relax in the hot tub, enjoy 24-hour multilingual assistance, and explore nearby attractions easily with complimentary private parking. With a range of languages spoken, our staff is dedicated to making your stay memorable.

Ready to experience luxury and comfort in Cancún? Book your stay at Majestic Elegance Costa Mujeres - All Inclusive now.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.9

Excellent

2,770 reviews

Highlights

+Luxury experience
+Friendly staff
+Great amenities

Could Improve

–Inconsistent service
–Food quality issues
–Long wait times in restaurants

Cleanliness8.5

Mixed sentiments about room cleanliness as described with regular housekeeping and issues raised by guests.

Service9.5

Overall positive sentiments about service, though some complaints about staff communication noted.

Location9.1

Good location but noted to be a bit far from the airport.

Room Quality9.0

Room size and amenities were appreciated, though some minor issues were mentioned.

Amenities9.5

Highly rated, with positive feedback on pools, adults area, and entertainment.

Value for Money8.5

Complaints about the relationship between price and quality, indicating some perceived value issues.

Food and Beverage8.0

Several mentions of dissatisfaction with food quality and choices.

Overall Experience9.0

Mixed reviews but generally a good experience despite some issues.

Hugo

Couple · Sep 2026

One of the best resorts from food to service to the maintanneance the greenery and plants looked like.

Liked:I really liked the facility in how it was kept, the restaurant options were all really well and the food was great, all around the service of the whole resort was superb. Some of the names of the staff stood out with the excellent service we received . Marcelino Jasmine waitress Aida waitress for breakfast Alberto bar at the pool Jever at coffee bar Roger manager Housekeeping in general

Disliked:Not a whole lot that I didn’t like. But here are a couple of things that could be looked at by property Restaurants ask for a filter to be installed for the ice machines, the ice cubes did not taste filtered. Our shower had a very strong sulfur smell the whole stay for 6 days

via Nuitee

Lev

Family With Children · Sep 2026

£3,000 for a “luxury all-inclusive” experience that left us feeling like second-class guests.

Liked:The resort looks impressive in photos and the grounds are attractive. Unfortunately, that is where the luxury ended for us. The reality of our stay was completely different from the image and standard we expected when booking.

Disliked:One of the worst hotel experiences we have had, and certainly one of the most disappointing considering we paid around £3,000 for 10 nights. The resort markets itself as a luxury all-inclusive experience, but our stay felt anything but luxurious. Restaurant and bar service was consistently terrible, the bed sheets were dirty, and we had food that did not seem fresh and left us feeling unwell. At this price and supposed standard, basic cleanliness, decent food and professional service should not even be something guests have to worry about. What made the experience even worse was the membership system. After paying around £3,000 for an all-inclusive holiday, we discovered that parts of the resort and beach were effectively off limits to us because we were not members. We did not feel the extent of these restrictions was made sufficiently clear when booking. It creates an unpleasant two-tier atmosphere where some paying guests are made to feel less important than others. The worst moment was when we tried to access one of the restricted areas and were told that security would be called on us. Being spoken to like that while you are a paying guest at a supposedly luxury resort is completely unacceptable and made us feel unwelcome and embarrassed. We were also frustrated by additional charges for things we reasonably expected from an all-inclusive resort. By the end of the stay, the words “all inclusive” felt very misleading compared with the experience we actually received. For £3,000, we expected an unforgettable holiday for the right reasons. Instead, we left feeling that we had massively overpaid for poor service, questionable cleanliness, disappointing food, restrictions and an atmosphere that made non-members feel like second-class guests. A beautiful-looking resort cannot compensate for the way guests are treated.

via Nuitee

Ron

Solo Traveller · Sep 2026

Liked:I loved the attentiveness of the staff from arrival to time we checked out. The facility and amenities were great. The nightly entertainment was nice as well.

Disliked:Some of the restaurants need better food quality.

via Nuitee

Maryam

Couple · Sep 2026

Not a great experience, low quality and outdated building facility

Liked:Layout

Disliked:It was dirty even pillows,short of stuff and lifts were broken 5 days out of 8 days! If you didn’t have $ to tip the stuff you were not served as a customer and if you wanted to withdraw from the ATM machine you had to pay 20% commission. We were generous at the begining thinking we tip everyone at the beginning of our stay and we will be taken care of but that is not true so tip daily even as little as $1 works better than tip $20 at the beginning. There were so short in stuff that we had to wait for 30 min at the luv y for someone show us our room. After 9 hours flight they even didn’t bother to give us a welcome drink.

via Nuitee

Location

How to Find Us

Carretera Libre 85 - Punta Sam Isla Blanca 85 SM 6, Manzana 2 Lote 4

Cancún · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

All guests staying at one of our Elegance Club Rooms must be over 18 years old. If the guest is paying by credit card, the cardholder must be present during check-in time. Please be aware that 3rd party payments are not allowed. Corporate cards are not allowed. The name on the credit card used for the booking should correspond to the name of the guest staying at the property. In the event of an early departure, the property will charge you the total amount for your stay. No refund will apply for hotel services used during the day or not used or not consumed. Guests are required to show a photo identification and credit card upon check-in. When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.9

Excellent

2,770 reviews

Highlights

+Luxury experience
+Friendly staff
+Great amenities

Could Improve

–Inconsistent service
–Food quality issues
–Long wait times in restaurants

Cleanliness8.5

Mixed sentiments about room cleanliness as described with regular housekeeping and issues raised by guests.

Service9.5

Overall positive sentiments about service, though some complaints about staff communication noted.

Location9.1

Good location but noted to be a bit far from the airport.

Room Quality9.0

Room size and amenities were appreciated, though some minor issues were mentioned.

Amenities9.5

Highly rated, with positive feedback on pools, adults area, and entertainment.

Value for Money8.5

Complaints about the relationship between price and quality, indicating some perceived value issues.

Food and Beverage8.0

Several mentions of dissatisfaction with food quality and choices.

Overall Experience9.0

Mixed reviews but generally a good experience despite some issues.

Hugo

Couple · Sep 2026

One of the best resorts from food to service to the maintanneance the greenery and plants looked like.

via Nuitee

Lev

Family With Children · Sep 2026

£3,000 for a “luxury all-inclusive” experience that left us feeling like second-class guests.

via Nuitee

Ron

Solo Traveller · Sep 2026

Liked:I loved the attentiveness of the staff from arrival to time we checked out. The facility and amenities were great. The nightly entertainment was nice as well.

Disliked:Some of the restaurants need better food quality.

via Nuitee

Maryam

Couple · Sep 2026

Not a great experience, low quality and outdated building facility

Liked:Layout

via Nuitee