Punta Cana · do

Hyatt Ziva Cap Cana

Name: Hyatt Ziva Cap Cana
Address: Blvd. Zona Hotelera, Playa Juanillo Cap Cana, Dominican Republic, 23302, Punta Cana, 23302
Rating: 9.8

9.8

Exceptional465 reviews

Offsite parking discounted rates availableParkingOffsite parking discounted rates availableRestaurantSwimming poolBilliards or pool table

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Nightclub, Clubhouse, Fitness facilities (surcharge), Parking

Location

Punta Cana, do

Luxurious 5-Star Beachfront Retreat

Unparalleled Amenities: Enjoy the outdoor swimming pool, fitness centre, and garden. Indulge in the sauna, entertainment staff, and room service for a truly relaxing stay.

Family-Friendly Fun: Kids will love the on-site kids' club, water park, and various entertainment options. Parents can unwind on the terrace while the little ones play.

Gastronomic Delights: Start your day with a delicious buffet breakfast and savor exquisite meals at the restaurant. End your evenings with a refreshing drink overlooking the beach.

Experience the epitome of luxury at Hyatt Ziva Cap Cana. Book now for an unforgettable stay!

Loading rooms and rates...

Location

How to Find Us

Blvd. Zona Hotelera, Playa Juanillo Cap Cana, Dominican Republic, 23302

Punta Cana · do

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.

Punta Cana · do

Hyatt Ziva Cap Cana

9.8

Exceptional465 reviews

Offsite parking discounted rates availableParkingOffsite parking discounted rates availableRestaurantSwimming poolBilliards or pool table

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Nightclub, Clubhouse, Fitness facilities (surcharge), Parking

Location

Punta Cana, do

Luxurious 5-Star Beachfront Retreat

Unparalleled Amenities: Enjoy the outdoor swimming pool, fitness centre, and garden. Indulge in the sauna, entertainment staff, and room service for a truly relaxing stay.

Family-Friendly Fun: Kids will love the on-site kids' club, water park, and various entertainment options. Parents can unwind on the terrace while the little ones play.

Gastronomic Delights: Start your day with a delicious buffet breakfast and savor exquisite meals at the restaurant. End your evenings with a refreshing drink overlooking the beach.

Experience the epitome of luxury at Hyatt Ziva Cap Cana. Book now for an unforgettable stay!

Loading rooms and rates...

Guest Reviews

What Guests Say

9.8

Exceptional

465 reviews

Highlights

+Family-friendly amenities
+Attentive staff
+Beautiful location

Could Improve

–Housekeeping issues
–Food quality inconsistencies

Cleanliness9.7

Housekeeping issues mentioned, with rooms not cleaned thoroughly and some days service completely missed.

Service10.0

Staff is attentive and responsive, addressing issues quickly and providing good service overall.

Location10.0

Located in a beautiful area with great beach access and scenic views.

Room Quality10.0

Rooms are comfortable but had some maintenance issues mentioned.

Amenities10.0

Great amenities for families, including a water park, gym, and kids club.

Value for Money10.0

Good overall value considering the range of activities and amenities, though some food issues noted.

Food and Beverage8.7

Food quality varied, with some underwhelming experiences reported that impacted overall satisfaction.

Overall Experience10.0

Overall good experience, despite some shortcomings that affected expectations.

Kara

Family With Children · Mar 2026

We all had a wonderful time. The staff was amazing.

Liked:Perfect place to take my 11 year old granddaughters. The staff was amazing.

Disliked:Nothing

via Nuitee

Morrell

Solo Traveller · Jan 2026

Liked:The Staff really care about making your vacation a special and rememberable one The Brand from location to location is consistent in high levels of customer service a luxury You people know what you are doing !

Disliked:That we had to leave

via Nuitee

Mercedesz

Family With Children · Jan 2026

Amazing family programmes and thematic nights

Liked:Great family Resort with amazing kids activities and programmes! Loved the thematic food nights in the garden 🌟 excellent organizing! The water park is a great addition, but cold pools unfortunately!

Disliked:Buffet is slow as you have to wait for the servers/chefs to hand you the things you choose. Kinda missing the buffet feeling as you stand in lines to get the things served on your plate... Pools are cold except for the hot tubs 😪 The beach is kinda dull, missing more shade/ umbrellas. The ocean and sand smelt like sewage when we played in the sand with my kids.

via Nuitee

Brelf

Family · Jan 2026

Family Stay at Hyatt Ziva Cap Cana - Great Service, Some Misses

Liked:We recently stayed at Hyatt Ziva Cap Cana over the holidays as a family of five and had an overall good experience, with some standout positives and a few frustrating drawbacks. Pros: • Service: The staff is attentive and responsive. Any issue we brought up was addressed quickly, which we appreciated. • Breakfast Buffet: One of the highlights. varied, fresh, and well-executed. • Kids Club: Huge win for us. The staff is warm, the activities are engaging, and they even feed the kids lunch and dinner. Our kids loved going. • Water Park: A major hit! The kids had a blast and the food served there was surprisingly decent. • Kids’ Drinks: They loved being able to swim up to the bar and order their own (non-alcoholic) drinks—it made them feel special. • Nighttime Shows: High-energy and fun for the whole family. • Tempest (Hibachi Restaurant): Excellent—one of the best meals we had on-site. • Ambiance/Layout: Spacious, upscale feel without being over the top. The resort is beautifully laid out. • Beach: Gorgeous and expansive. The stretch from the hotel to the water is long, clean, and scenic. • Gym: Truly top-notch - best we’ve seen at any resort. • Themed Nights: Added variety and atmosphere with dinners and entertainment outdoors. Cons: • Housekeeping: Rooms weren’t cleaned thoroughly—floors often felt dirty underfoot. Toiletries were sometimes empty or broken and not replaced. On multiple days, housekeeping service was either completely missed or arrived very late (as late as 5 PM), despite the expectation of both cleaning and turndown service. • Food (Overall): This was our biggest letdown. Chinola was underwhelming across all meals. Lunch options lacked variety and quality. Pizza was consistently undercooked and doughy, even when we asked for it well done. • Drinks: Mixed drinks were just OK. Not much consistency or flair. • Towels: Always short on bath towels, and the ones we had were stiff and scratchy. • Pools: Not heated, which made them too cold to enjoy during our NYE stay. • Room Maintenance: Low water pressure in the shower, and bathroom lights were unreliable. • Anniversary Miss: We received an email promising a small anniversary gesture (banner, dessert, wine) but nothing was ever done or acknowledged. Not a big deal, but if you’re not going to follow through, it’s better not to offer. • Communication: Lots of miscommunication around what’s happening when and where. Staff didn’t always have accurate info. • General Maintenance: Some areas need attention (e.g., water leaking from the ceiling in the club-level women’s bathroom). ⸻ Final Thoughts: We had a good time overall, and the service, amenities for kids, and general resort atmosphere were strong. That said, the food and maintenance issues made it feel a notch below the level it aims to be at. We came in with really high expectations based on glowing reviews and personal recommendations, so some of the shortcomings were more noticeable as a result. With some improvements, it could easily be a top-tier family resort. Would consider returning, but probably not over a peak holiday period unless we hear they’ve made some upgrades in key areas.

via tripadvisor

Location

How to Find Us

Blvd. Zona Hotelera, Playa Juanillo Cap Cana, Dominican Republic, 23302

Punta Cana · do

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.