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Puerto de Luna Pet Friendly and Family Suites

Puerto Vallarta · MX

Puerto de Luna Pet Friendly and Family Suites

8.4
Excellent196 reviews
  1. Hotel Collection
  2. /Hotels in Puerto Vallarta
  3. /Puerto de Luna Pet Friendly and Family Suites
WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Puerto Vallarta, MX

Tropical Paradise Setting:

Nestled in a beautiful tropical environment, our all-suites hotel provides a serene escape for our guests. The lush surroundings create a tranquil atmosphere perfect for relaxation and rejuvenation.

Comfort and Convenience:

Our air-conditioned suites are designed to offer the utmost comfort and convenience. With a full kitchen, cozy seating area, and cable TV, guests can feel right at home. The private balconies provide stunning views of the gardens, enhancing the overall stay experience.

Explore and Experience:

Located within walking distance of the beach, Puerto de Luna Pet Friendly and Family Suites is the perfect base for guests to explore the area. Our on-site travel agency makes it easy to discover nearby attractions and plan exciting excursions. Whether guests prefer lounging on the beach or engaging in water activities, there is something for everyone to enjoy.

Book your stay now and immerse yourself in the beauty of our tropical oasis at Puerto de Luna Pet Friendly and Family Suites.

Loading rooms and rates...

Location

How to Find Us

Boulevard Francisco Medina Ascencio, 2500 Zona Hotelera Norte

Puerto Vallarta · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that a maximum of 2 Pets is allowed per room.Managed by a private host A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.4

Excellent

196 reviews

Highlights

  • +Large pool and attractive gardens
  • +Pet-friendly reception / welcoming to pets
  • +Friendly and attentive staff
  • +Great, quiet location
  • +Cleanliness noted by some guests ('Propre')
  • +Lovely grounds and pleasant atmosphere

Could Improve

  • –Minibar/freeze full of frost, leaking and old microwave (required defrosting)
  • –Rooms sparse and missing small amenities (no glass for water, no dog bowl provided)
  • –Pets not allowed near the pool despite being a 'pet-friendly' property
  • –Extra nightly pet fees; perceived as overpriced for offerings
  • –Booking/charging issues (child charged as adult) and at least one report of no refund/no email response
Cleanliness8.0

Generally described as clean (review noted 'Propre'), but room maintenance issues — freezer/minibar heavily frosted and leaking and an old microwave required defrosting — lowered this score slightly.

Service9.2

Multiple reviews praise staff friendliness and attentive reception (including warm welcome for pets). One guest reported no response to email and issues with cancellation/refund, but overall service was consistently described as very good.

Location9.4

Several guests highlighted a very good, quiet and well-located property ('super bien ubicado', 'The location was good'), making location a clear strength.

Room Quality7.4

Rooms were described as sparse and lacking small amenities (no glass for water, no dog bowl provided). Combined with appliance issues (old microwave, frosted minibar) this reduces the room quality score.

Amenities8.6

Large pool and attractive gardens are praised, and grounds are lovely; however pet restrictions at the pool and missing small in-room amenities for pets/guests (dog bowl, glasses) temper the rating.

Value for Money7.8

Some guests found the hotel overpriced for what was offered and complained about high nightly pet charges and booking/child-charging discrepancies, lowering perceived value.

Food and Beverage8.4

Standard quality for this hotel tier (not mentioned in the reviews).

Overall Experience8.4

Generally positive stay: calm, family- and pet-oriented atmosphere with lovely grounds and helpful staff, but tempered by some room/amenity and booking/payment issues.

Donna

Solo Traveller · Mar 2026

7

It would be a really lovely place to stay with a few little upgrades that wouldn’t take much time it wouldn’t cost very

Liked:The location was good the staff was friendly and the grounds are lovely. The room was so spare that always there were two small bottles of water but not even a glass to pour the water into when you’re brushing your teeth or you’re drinking it now that you have to drink out of the bottle. Also it’s supposed to be dog friendly and my dog didn’t have a bowl for drinking water. I do usually carry one but it was deep down in my luggage because I didn’t expect to have to bring my own bow to a hotel that invites dogs. Also to not allow the dogs to sit with you by the pool is Ludacris it’s not really that friendly. Obviously you wouldn’t let the dog go in the pool but to have to leave them in the room or not leave them in the room because you’re there by yourself and there’s only one adult that’s not good also it’s ridiculous to charge so much every night for a dog when you call it pet friendly and you advertise that way. I say therefore stay there for the convenience because I have appointments in around that area and the room is basically nice but I don’t think it’s a very good value it’s overpriced for what you offer
Disliked:Read the above.

via Nuitee

Sarah

Couple · Feb 2026

8
Liked:Staff was wonderful
Disliked:Not having cartel violence. Not the hotels fault, they made us feel safe.

via Nuitee

David

Extended Group · Feb 2026

1

I sent an email asking for a response. I did not receive ANY response. So like go to hell,to me!

Disliked:Zero refund on cancelled reservation. I will never book here again.

via Nuitee

Jennifer

Couple · Jan 2026

7

I’m glad we found a place to take our dog.

Liked:It’s clean
Disliked:No refridgerator, no coffee pot. Our hot water was broken and no one told us.

via Nuitee

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