Name: Marriott Puerto Vallarta Resort & Spa
Address: Paseo La Marina Norte 435, Marina Vallarta, Puerto Vallarta, 48354
Rating: 9

Marriott Puerto Vallarta Resort & Spa | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Puerto Vallarta, mx

Luxury Resort with Private Beach and Infinity Pool

Private Beach and Infinity Pool: Enjoy exclusive access to a private beach area and unwind by the infinity pool with stunning views of Banderas Bay.

Ohtli Spa and Wellness Facilities: Indulge in luxury at the Ohtli Spa with a range of treatments, indoor pool, hot tub, and steam bath. Stay active at the gym or tennis courts.

Gourmet Dining and Ocean Views: Experience a culinary journey at the 4 on-site restaurants offering diverse cuisines. Sip on cocktails at the Lobby Bar while soaking in panoramic ocean views.

Escape to paradise at our luxury resort - book now to experience the ultimate relaxation and indulgence!

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

455 reviews

Highlights

+Clean and lovely place
+Great property
+Wonderful staff
+Beautiful wedding venue

Could Improve

–Incompetent restaurant and bar supervisor
–Food quality complaints
–Billing issues

Cleanliness8.8

The rooms felt fresh, modern, and impeccably clean.

Service9.3

Every team member we encountered was genuinely warm, professional, and went out of their way to ensure our family was comfortable.

Location9.3

Beautiful location with access to a stunning view.

Room Quality9.3

The recent updates made the rooms feel fresh and modern.

Amenities9.3

Well-maintained pool area and grounds, perfect for relaxing.

Value for Money8.8

Standard quality for this hotel tier.

Food and Beverage8.3

Mixed reviews, with complaints about food quality from the restaurant.

Overall Experience8.8

Overall a wonderful stay with some service hiccups.

589karid

Family · Jun 2026

Disappointing end to our stay. Hotel needs better communication.

Liked:Our stay was mostly enjoyable until the final night, when our experience took a dramatic turn. Around 3:00 a.m., the power went out and remained out for several hours. Without electricity, we had no air conditioning in extremely hot and humid conditions and were unable to charge our phones before leaving for the airport later that afternoon. Just as the electricity finally began to come back on, the water service stopped for about 30 minutes (brown water), leaving us unable to shower or prepare for our travel day. While the water was eventually restored, it only added to the frustration of an already stressful morning. What was most disappointing was the complete lack of communication, as the front desk phone went unanswered multiple times. There were no updates, announcements, or notices explaining what was happening or when service might be restored. We had to contact the front desk ourselves for information. When my husband went downstairs to the front desk at about 7:00 a.m., we were told there was little they could do until the manager arrived at 9:00 a.m. We were offered another room, but with our airport departure only four hours away, moving rooms wasn't a practical solution. To make an already stressful stay even more unsettling, we learned that a man had been killed by a crocodile nearby. Surprisingly, the hotel never communicated this incident to guests. We only became aware of it after a family member in the US contacted us because the tragedy had made national news. While we understand the incident was beyond the hotel's control, timely communication would have helped guests better understand the situation and any potential safety considerations. We also understand that unexpected emergencies and utility outages can happen and are not always within a hotel's control. However, how a hotel communicates with and cares for its guests during those situations is within its control. Better communication, more attentive service, and a sincere effort to assist guests would have made a significant difference.

via tripadvisor

SAYRA

Couple · Jun 2026

Overall great experience

Liked:Great! Staff was friendly

Disliked:More restaurants

via Nuitee

Marc

Solo Traveller · Jun 2026

Liked:The Location

Disliked:The Hotel would need some refurbishment.

via Nuitee

LQGuy

Couples · Jun 2026

Update from previous stays

Liked:I've already written a number of previous reviews of this property, so please see those for a more comprehensive overview if helpful. What's new/different, issues, staff: We come to Puerto Vallarta almost annually and have for the past 20+ years, and the vast majority of those stays were at the Marriott. The hotel has consistently rated pretty well over the years. And our last visit was two years ago. Upon arrival, things did not appear any different from before...including many familiar faces, all of whom left us with positive impressions in the past, as they did with this stay. Our Room (3030) appears to have had a refresh since the last visit. Everything in it was in good working order, except the telephone, which we really didn't care about. New paint. Firm mattress. Spotless as usual. We only had one problem during this stay. A convention was staying at the property, and decided to have a pool party on our first night. It was loud, to say the least! We were also told that it would end by 11. It lasted until beyond 2 AM! We called down to request that it be quieted around 9 PM. The next morning, we awoke to a letter in our door, apologizing for the nuisance and a credit. The Manager also provided her email address, to which I replied upon our return home. She was responsive, willing to listen, and take in feedback, professional, and I felt heard/understood. She has reassured me that viable, measurable action is being taken in the way of policy review, though I haven't received specifics yet. If they actually implement a change to address this, then I would not let this matter concern you, nor weigh this review more negatively than it should. Restaurants and public areas remain unchanged. Nothing worn or "wrong" with any of them! Just appearing unchanged. The standout new feature was the pool area. Previously, it was one large body of water. It's difficult to describe, but that same pool area exists, with a peninsula jutting out diagonally for more chair space. But where a large, open, concrete events area previously existed, it has been torn out and replaced with an adult-only pool area. This was a great addition to this property. Not only for the visual aesthetic. But also for the opportunity to move away from screaming kids (which we only had to do once during our 8 days there). While we were thrilled with the low census (people are just not returning to PV in the numbers that they used to prior to February), which created a relaxing, quiet respite that we are always looking for! It's equally concerning for the employees whose livelihoods depend on tourism! If you're concerned about safety, there's no need to be currently. Puerto Vallarta as a whole is becoming more expensive, and that includes hotels. Hopefully, this will be curbed soon, as it's always been a better value than places like Hawaii. Overall, we were happy with our stay. Will we return? Maybe. We'll want to watch future reviews and see if noise complaints end. But as with any destination that you visit so frequently that you know it like the back of your hand and doesn't feel "foreign" anymore, we might also just be ready for a change. As I started with, the value and what makes it stand out remains the team of employees who work there! Everyone is friendly! Kind! Willing to stop and help! We always love visiting with Andrea at the breakfast omelet station! (We were disappointed that Reyna was on vacation, but continue to wish her well...wonderful gem of a personality if you get to meet her for breakfast!), the three bellmen....just everyone!

via tripadvisor

Location

How to Find Us

Paseo La Marina Norte 435, Marina Vallarta

Puerto Vallarta · mx

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.