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Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

Puerto Vallarta · MX

Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive

8.6
Excellent1,017 reviews
  1. Hotel Collection
  2. /Hotels in Puerto Vallarta
  3. /Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive
RestaurantSwimming poolOutdoor poolHeated poolPool barSpa/wellness center

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Non-smoking rooms, Air conditioning, Swimming pool, 24-hour front desk, Restaurant, Terrace

Location

Puerto Vallarta, MX

Tropical Oasis in Puerto Vallarta's Hotel Zone

Luxurious Spa Experience

Indulge in relaxation at our spa with a hot tub and Temázcal sauna. Enjoy a variety of treatments like massage and aromatherapy in a serene setting.

Authentic Mexican Dining

Savor the flavors of Mexico at our 3 restaurants. Experience traditional Mexican cuisine while surrounded by charming decor and a welcoming atmosphere.

Convenient Beach Access

Located just steps away from the beach, our hotel also offers a free shuttle service for guests. Explore the sandy shores or take a short drive to the vibrant center of Puerto Vallarta.

Ready to experience the beauty of Puerto Vallarta at Hacienda Buenaventura Hotel & Mexican Charm - All Inclusive? Book your stay now!

Loading rooms and rates...

Location

How to Find Us

Boulevard Francisco Medina Ascencio, 2699

Puerto Vallarta · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note bar and restaurant opening times may vary throughout the year. Hurricane policy 2016: The policy will go into effect once the Mexican National Weather Center issues a hurricane watch to the area of Banderas Bay, Puerto Vallarta. Anticipated Departures – Clients with early departures due to hurricane threat will receive a certificate for the remaining unused nights. Certificate is non-transferrable and not redeemable for cash. Clients must re-book within 30 days. No Shows – No show penalties will be waived up to 3 days after hurricane strikes. Rescheduling – When wishing to postpone their vacation, the Hotels will allow rescheduling without a change fee and will guarantee the original rate to travel by December 20th, 2016, subject to availability. The reservation is not transferrable and any additional guests or nights will be booked at current rate. Cancelations – There will be no penalties for all passengers scheduled to travel within 72 Hours or less before a hurricane strikes. Guests must cancel through the same channel they booked their trip. This policy applies to individual travelers only. For group reservations, please contact your Groups Executive. Special conditions apply for reservations of 6 rooms or more, please contact the Hotel for more information. This policy is subject to change without prior notice. • Privileged location of the property 5 minutes from the Puerto Vallarta International Airport, as well as 15 minutes from the center of Puerto Vallarta by car. • In the surrounding area there are ATMs, pharmacies and convenience stores, as well as a wide variety of restaurants and bars, within a distance of no more than 5 minutes walking. • We have theme nights and live music. Check with reception for schedules. • The hotel is located 1640 feet from the beach, where you can find lounge chairs and umbrellas, as well as a selection of drinks and dry snacks. In addition, we offer transportation upon request at no additional cost, with a schedule from 10:00 a.m. to 5:00 p.m. Kindly note that the beach is not private. • To make your stay more pleasant, we have additional charge services such as premium food and beverage menus, spa services, etc. Contact guest services for more information. • We have additional beds and cribs available at the property (subject to availability), if required, please contact us by this means or at the time of registration. • Please present official identification or passport at the time of registration. If you are staying with minors, please present CURP or documents that prove family ties and/or permission from the minor's parents. • Check the dates of your stay, number of registered people, room type, as well as payment and cancellation policies to guarantee your reservation before your arrival. • If you are looking for a room of a higher category or with a greater number of guests, you will have to pay the difference between the reserved room and the required room at the reception or contact your travel agency. • We recommend arriving 15 minutes before the check-in time which starts at 3:00 PM, check-out time is 12:00 PM. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

1,017 reviews

Highlights

  • +Friendly, attentive staff (multiple mentions)
  • +Large/pleasant pool
  • +Good / delicious food (breakfast buffet praised)
  • +Family-friendly atmosphere
  • +Bar and drinks available
  • +Convenient location (close to beach according to several guests)
  • +Authentic Mexican resort feel (positive mention)

Could Improve

  • –Poor cleanliness and broken mosquito net reported
  • –Room maintenance issues (broken bathtub, sink, safe, weak closet, missing bulbs)
  • –Limited in-room amenities (no Wi‑Fi in rooms, no minibar, no coffee maker in some rooms)
  • –Misleading photos and aggressive membership sales — perceived poor value
  • –Limited food variety and some watered-down drinks
  • –Single restaurant and early pool closing/restricted hours
  • –Property can be crowded
Cleanliness6.8

Multiple reviews call the property 'sucio' and mention broken mosquito nets and general lack of maintenance; clear cleanliness concerns.

Service10.0

Consistently praised: staff described as very kind and attentive (several mentions, including a named waiter praised for excellent service).

Location10.0

Several guests mention being close to the beach or praise the location and family-friendly setting; a few note distance but overall location perceived as convenient.

Room Quality7.0

Many reports of broken fixtures (bathtub, lavabo), weak closet, broken safe, missing bulbs and general maintenance problems in rooms.

Amenities8.0

Pool, bar and some amenities are praised (large pool), but complaints include no in-room Wi‑Fi, lack of minibar/coffee maker, single restaurant and limited pool hours.

Value for Money7.2

Several guests complain about misleading photos, aggressive/embarrassing membership sales tactics and feeling the reality did not match paid expectations.

Food and Beverage10.0

Food is frequently described as good or delicious and breakfast buffet praised, though some note limited variety and watered-down drinks.

Overall Experience9.8

Mixed but overall positive tenor: friendly staff, pleasant pool and family atmosphere weigh strongly, despite cleanliness, room maintenance and sales issues.

Hallensleben

Solo Traveller · Aug 2026

9
Liked:The service
Disliked:The room and tv were a little outdated

via Nuitee

Xavier

Couple · Aug 2026

7
Liked:Breakfast buffete was good
Disliked:too crowded no wifi in the rooms an frigobar should be available in each room didn't have coffee maker

via Nuitee

Carlos

Solo Traveller · Aug 2026

10
Liked:El ambiente, la comida es deliciosa, el personal muy amable.
Disliked:No me llevaron shampoo, no jabón a mi habitación. Una de las sillas del restaurante tenía un clavo salido. Y cuando me indicaron que sería mi mesa, lo moví y me cortó el clavo, me salió sangre (nada grave) pero me hubieras gustado que me ofrecerán algo para limpiar la herida, y no lo hicieron.

via Nuitee

elisadZ7484LV

Family · Jul 2026

10

Hacienda Buenaventura

Liked:Neemías was the greatest waiter. He was kind and attentive. He was always asking if we needed something. He gave us the best service

via tripadvisor

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