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Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

Puerto Aventuras · MX

Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive

8.5
Excellent838 reviews
  1. Hotel Collection
  2. /Hotels in Puerto Aventuras
  3. /Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Puerto Aventuras, MX

Luxurious Adult-Only Haven

Exquisite Dining and Entertainment

Indulge in a culinary journey at our 4 fine restaurants offering diverse cuisines and enjoy handcrafted cocktails at the stylish bars. Dance the night away at the nightclub with a grotto pool and hot tubs, creating an unforgettable experience.

Revitalizing Spa Experiences

Unwind at the fully equipped Rock Spa with innovative massages using 'Rhythm and Motion' techniques. Relax in the hot tubs in your modern guestroom, complete with premium amenities and personalized service for a truly rejuvenating stay.

Serene Beachfront Oasis

Experience bliss at the tranquil beach area and multiple outdoor pools, or lounge on sun terraces with breathtaking views. Book now and elevate your vacation at Hard Rock Hotel Riviera Maya- Heaven Section (Adults Only) All Inclusive.

Loading rooms and rates...

Location

How to Find Us

Km. 72 Carretera Cancun-Tulum

Puerto Aventuras · MX

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Infants from 0-3 years old are free. All children from 4 to 17 years old extra charges apply. When traveling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required. Only dogs and cats of less than 18 kg are permitted, and 2 pets maximum per room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.5

Excellent

838 reviews

Highlights

  • +Friendly, standout staff and personalized service (butlers, pool entertainers)
  • +Excellent entertainment and shows
  • +Wide range of amenities and activities (pools, kids' facilities, bowling, arcade)
  • +Several well-liked on-site restaurants and good dining options
  • +Large resort with lots to do for families and adults

Could Improve

  • –Inconsistent concierge/help desk assistance
  • –Maintenance and room issues (outdated rooms, leaks, occasional sewage smell)
  • –Perception of poor value: overpriced shops and pay-per activities
  • –Limited beach size and shortage of sunbeds; some menu/items unavailable
Cleanliness7.0

Mixed signals: some guests reported clean rooms and well-kept pools, while others reported leaking ceilings and an occasional sewage smell — overall slightly below top-tier cleanliness.

Service10.0

Strong positive sentiment overall: multiple guests named and praised specific staff (butlers, pool entertainers, bartenders) for going above and beyond, though one review noted inconsistent concierge helpfulness.

Location8.0

Generally convenient resort setting with many on-site activities; some guests noted the beach is small and lacks naturalness which slightly reduces location appeal.

Room Quality7.5

Rooms are reported as large and comfortable by some, but several guests mentioned outdated features, poor soundproofing, tubs that feel unnecessary, and maintenance issues — a mid-range score reflects that mix.

Amenities10.0

Highly praised: extensive entertainment (shows, pool activities), kids facilities, many pools and restaurants; some paid extras exist but overall amenities are a major strength.

Value for Money6.5

Noted weaknesses: guests called out overpriced shops, extra fees (bowling, arcade card, socks), and perceived poor value in some services — value is a clear pain point.

Food and Beverage9.0

Mostly positive: several favorite restaurants and consistently good dining experiences were mentioned, though a few guests reported limited menu items and room service inconsistency.

Overall Experience10.0

Overall very positive: many returning guests, enthusiastic praise for entertainment and staff, and frequent statements of 'would return' or 'recommend', yielding a high overall experience rating.

Vinh Chau

Extended Group · Aug 2026

9

Great getaway vacay for Adults @ Heaven & Havienda Azul is great for family.

Liked:1. Bell boy staff were all amazing & have great can-do attitudes 2. Favorite restaurants in order: UMO, ZEN, WAI, CIAO 3. Heaven building & services is reason why I’ll come back
Disliked:Only 1 concierge out of 10 were helpful & knowledgeable (everyone else seemed like they were lying to me or just pushing me to another concierge staff)

via Nuitee

Javier

Family With Children · Jul 2026

7

Muy bien

Liked:Las instalaciones para niños y la pileta
Disliked:La comida muy reducida, no había salmón ni bacon. El TV no tiene aplicaciones como YouTube ni Netflix

via Nuitee

Trail11241622464

Family · Jul 2026

10

Family and friend trip

Liked:We love HRRM. This was our second time at this Hard Rock Resort and probably our favorite. The resort itself is quite large, there is tons of stuff to do. The shows were fantastic. We really enjoyed the Queen show, the performer was fantastic energy! But really all of the shows were great. The pool activities were always fun, Danny Girl was fun with water aerobics and trivia in the pool. The restaurants were also delicious, we loved los gallos (tacos in all ways), la petit cochon was delicious, and the market and Isla always had something good. Our Butlers Emmanuel and Daniel made the trip so perfect. Can't thank them enough. Super enjoyable trip with 8 people. We will be back!

via tripadvisor

G1396JVemmah

Family · Jul 2026

10

Queen show

Liked:The queen show was an amazing experience. I had a lot of fun attending the show.

via tripadvisor

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