Name: Dreams Aventuras Riviera Maya - All Inclusive
Address: Km 269.5 Carretera Chetumal, Puerto Aventuras, 77750
Telephone: +52 984 875 3000
Rating: 9

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Puerto Aventuras, mx

Luxurious Beachfront Retreat

Spa and Outdoor Pool: Indulge in relaxation with our spa's hot tubs and steam baths, or take a refreshing dip in the outdoor pool overlooking Quintana Beach.

Culinary Delights: Enjoy a variety of dining options with 6 restaurants serving Italian, Mexican, and seafood specialties, as well as an international buffet and a beach bar for a perfect seaside dining experience.

Charming Amenities: Unwind on the terrace with thatched palapa shelters, or pamper yourself with rejuvenating treatments like reflexology and aromatherapy at our on-site spa.

Experience the ultimate blend of luxury and comfort at Dreams Aventuras Riviera Maya Resort. Book now for an unforgettable beachfront getaway.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

485 reviews

Highlights

+Friendly staff
+Great drinks

Could Improve

–Old and dirty rooms
–Overpriced for quality

Cleanliness8.3

Room that was dirty and old; needs better maintenance.

Service10.0

Staff were accommodating, friendly and attentive.

Location9.3

An hour drive from the airport; convenient but not ideal.

Room Quality8.3

Room was old and not reflective of expected 4+ star quality.

Amenities9.3

Nice marina and activities for families and kids.

Value for Money7.8

Overpriced for the quality provided; expected more luxury.

Food and Beverage10.0

Food was of good standard, with a great bartender experience.

Overall Experience9.3

Overall pleasant stay despite some issues; highlights in service.

dqsweetness

Family · Aug 2026

"Dreams" in name only --- Anything but relaxing and enjoyable.

Liked:Our first impression of Dreams Aventuras was positive. The property looked nice and staff initially seemed friendly. Unfortunately, our experience deteriorated significantly as the week progressed. Our bathroom was terribly designed. I’m 5’10” and the showerhead barely cleared my height, while the shower door was so inadequate that every shower flooded the bathroom. We constantly needed extra towels, yet housekeeping was incredibly inconsistent. We regularly chased down towels, toilet paper and soap. We requested shower soap FIVE times before going to the front desk. When we asked for toilet paper, we received ONE roll and were treated as though requesting more was unreasonable. Food was a major disappointment. The resort advertises numerous restaurants, yet several were closed each night, funneling guests into whichever few they chose to open. We tried every restaurant. There were occasional bright spots—the steak at Portofino and breakfast omelet station—but overall, quality and consistency were extremely poor. This ranks among our most disappointing resort dining experiences. We both experienced significant stomach issues from the food. Even food felt rationed; ask for bacon and you might receive a tiny amount. Drinks were equally disappointing. I never saw fresh fruit used in my regular cocktails. My mango daiquiri was powder mixed with water and tasted like Kool-Aid. We’d specifically request Smirnoff or Absolut and repeatedly receive a completely different bottom-shelf Polish vodka that tasted like rotten tequila. The ONE exception was Marco, the evening lobby mixologist. He was fantastic and made quality cocktails with good ingredients. He was easily our only highlight. One of the two small pools is Preferred Club only, funneling everyone else into a pool that cannot comfortably accommodate the 300 room resort. It was extremely crowded and visibly cloudy/filthy. We left within 15 minutes after seeing kids spitting in the water. Far from relaxing. The lagoon wasn't a good alternative. There were sharp rocks—I cut my toe simply walking along the water—and enough algae/debris that our group didn't want to swim there. The final straw was the lunch buffet. The resort app listed closing as 4:30 PM. We arrived at 3:30. Before 4:00, staff began pressuring us to leave. I explained THEIR app said 4:30. They didn't care. A server stood nearby glaring at us while we finished, and the AC was turned off while we were still eating. I left sweating, angry and feeling completely unwelcome. This wasn't just two picky travelers. Our group reached 17 people, and many experienced similar frustrations. We originally booked another Dreams property, but after booking were informed it would become adults-only August 14. Our stay ran through August 17, and because we had teenagers, we had to relocate. Dreams Aventuras never felt like a comparable replacement. It felt like our money had already been collected, we'd been moved here, and what happened afterward wasn't a priority. We felt trapped and discarded. Overall, this felt like a resort cutting corners everywhere. We travel extensively and don't expect perfection. We DO expect basic hospitality, cleanliness, decent food and the services advertised. We left shocked this property operates under the Hyatt umbrella because our experience was nowhere near the standard we associate with Hyatt. Marco deserves recognition, but one excellent employee couldn't compensate for an otherwise deeply disappointing week. We would not return or recommend Dreams Aventuras. Put it this way: our BEST meal and favorite night was when we LEFT the resort for a local burrito restaurant. Delicious food and mango margaritas made with REAL FRUIT! What a magical, innovative concept. 😝 This was the first time I came home from a tropical vacation more tired than when I arrived. Nothing about this experience was relaxing.

via tripadvisor

C9178JRbrandys

Couples · Aug 2026

Julieta recommended!

Liked:Julieta in the spa was terrific! She was very professional and knew exactly what she was doing. She has 27 years of experience. I highly recommend the full body scrub, 50 minute facial, and 50 minute relaxation massage!

via tripadvisor

532maurinm

NONE · Aug 2026

Fun and delicious food

Liked:Friendly staff and a lot to eat and many things to do. Highly recommend the out of the resort “cenotes” experience. In the resort, the vibe was awesome, and the weather was just perfect.

via tripadvisor

amandaaI5037UU

NONE · Aug 2026

Perfect hotel for relaxing, super helpful and friendly staff!

Liked:We had a wonderful, relaxing stay as a family of four with two teenage girls. The hotel is pristine, the atmosphere is incredibly relaxing, and the staff are amazing, friendly, and exceptionally helpful throughout. Major perks include no wristbands, delicious food and entertainment, and top-shelf alcohol! We went on two great excursions to Isla Mujeres and swimming with turtles—both highly recommended, though do keep in mind Isla Mujeres gets quite busy. The resort worked tirelessly to manage the seasonal sargassum (seaweed) that impacts this stretch of coastline. While nature meant we couldn't fully enjoy the lagoon or saltwater bath during our trip, the resort itself had everything we needed for a brilliant holiday. Highly recommended!

via tripadvisor

Location

How to Find Us

Km 269.5 Carretera Chetumal

Puerto Aventuras · mx

+52 984 875 3000

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

The property accepts small breed dogs, maximum 10 kg. Only one per reservation, additional cost Thinking about bringing your best furry friend along? Here are a few facts to keep in mind: • Our dog policy requires dogs to be under 22 lbs. (10 kgs.) • No more than one dog is permitted in any guest room • Dogs are only allowed in designated dog area(s) of the hotel grounds. Dogs are not allowed in the pool, fitness center, spa, retail shops, golf facilities, or on the beach o Dogs will be allowed in certain restaurants that have a terrace or an outside area. These select restaurants will supply available dog bowls for food and water • Dogs may not be left alone in a guest room longer than two hours at a time or overnight - guests must show the provided "Dog Friendly Room" door hanger when leaving their animal alone in the room • All dogs must be on a controlled leash at all times or in a dog carrier when not in a guest room • Guests are responsible for cleaning up after their dog on resort grounds and properly disposing of waste in designated areas • Room cleaning services will only be completed if the guest is present with the dog to ensure everyone's safety and comfort! Please note the number of dog-friendly rooms on property is capacity controlled and only available upon request prior to arrival by contacting the resort's reservations department. The small dog program does not apply to certified services animals as required by law. Guidelines, restrictions and availability apply and are subject to change at any time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.0

Exceptional

485 reviews

Highlights

+Friendly staff
+Great drinks

Could Improve

–Old and dirty rooms
–Overpriced for quality

Cleanliness8.3

Room that was dirty and old; needs better maintenance.

Service10.0

Staff were accommodating, friendly and attentive.

Location9.3

An hour drive from the airport; convenient but not ideal.

Room Quality8.3

Room was old and not reflective of expected 4+ star quality.

Amenities9.3

Nice marina and activities for families and kids.

Value for Money7.8

Overpriced for the quality provided; expected more luxury.

Food and Beverage10.0

Food was of good standard, with a great bartender experience.

Overall Experience9.3

Overall pleasant stay despite some issues; highlights in service.

dqsweetness

Family · Aug 2026

"Dreams" in name only --- Anything but relaxing and enjoyable.

via tripadvisor

C9178JRbrandys

Couples · Aug 2026

Julieta recommended!

via tripadvisor

532maurinm

NONE · Aug 2026

Fun and delicious food

Liked:Friendly staff and a lot to eat and many things to do. Highly recommend the out of the resort “cenotes” experience. In the resort, the vibe was awesome, and the weather was just perfect.

via tripadvisor

amandaaI5037UU

NONE · Aug 2026

Perfect hotel for relaxing, super helpful and friendly staff!

via tripadvisor