Ponce · PR

Aloft Ponce Hotel & Casino

Name: Aloft Ponce Hotel & Casino
Address: Street No 2 KM 228.9, Ponce, Ponce
Telephone: +1 787-861-7080
Rating: 8.4

8.4

Excellent180 reviews

Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantWheelchair-accessible pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Elevator, ATM/banking, Gift shops or newsstand, Breakfast available (surcharge), Multilingual staff, Smoke-free property

Location

Ponce, PR

Luxurious Casino and Outdoor Pools

Indulge in your luck at the vibrant casino or unwind in one of the two refreshing outdoor swimming pools.

Delicious Dining Options

Treat your taste buds at any of the four exquisite restaurants, offering a variety of culinary delights including buffet breakfasts.

Convenient Location and Amenities

With proximity to significant landmarks like School of Fine Arts and Museo de Arte de Ponce, our hotel offers essential amenities like complimentary Wi-Fi, 24-hour front desk service, and free self-parking.

Experience the best of Ponce at Aloft Ponce Hotel & Casino. Book your stay now!

Loading rooms and rates...

Location

How to Find Us

Street No 2 KM 228.9, Ponce

Ponce · PR

+1 787-861-7080

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Pool access available from 8:00 AM to 10:00 PM.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
A deposit may be required at the property.

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Ponce · PR

Aloft Ponce Hotel & Casino

8.4

Excellent180 reviews

Free WiFiWheelchair accessible parkingFree self parkingWheelchair-accessible van parkingWheelchair-accessible on-site restaurantWheelchair-accessible pool

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Elevator, ATM/banking, Gift shops or newsstand, Breakfast available (surcharge), Multilingual staff, Smoke-free property

Location

Ponce, PR

Luxurious Casino and Outdoor Pools

Indulge in your luck at the vibrant casino or unwind in one of the two refreshing outdoor swimming pools.

Delicious Dining Options

Treat your taste buds at any of the four exquisite restaurants, offering a variety of culinary delights including buffet breakfasts.

Convenient Location and Amenities

Experience the best of Ponce at Aloft Ponce Hotel & Casino. Book your stay now!

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

624 reviews

Highlights

+Friendly staff
+Good amenities
+Nice food options

Could Improve

–Poor cleaning
–Noise issues
–Room temperature problems

Cleanliness7.7

Some reviews mentioned poor cleaning and humidity issues.

Service9.2

Multiple positive comments about friendly and attentive staff.

Location8.8

Good location mentioned in several reviews.

Room Quality7.2

Negative feedback on room condition and noise levels.

Amenities8.7

Amenities like pools, casino, and entertainment received positive remarks.

Value for Money8.2

General sentiment indicates value is fair though some felt it could be better.

Food and Beverage8.7

Several reviews complimented restaurant offerings.

Overall Experience8.6

Overall enjoyment expressed despite some critiques.

gloelyo

Family · Aug 2026

Needs TLC

Liked:Can't say that my experience was all bad but was expecting better from a hotel that has been open for public for at least 2 years. I booked 3 rooms during my visit in July 2026. Had rooms 416, 426, and 428. All three rooms had expired vouchers for the gift shop that had been expired for 6 months (expired Dec. 2025). My room, room 416, had a drawn-on flyer with a woman with a mustache LOL. Not the worse thing in life but it does show the lack of attention to detail from the Housekeeping staff. I took the expired voucher and the drawn-in flyer to the Lobby and what I got was a giggle from the staff and a manager who walked out of the office behind the check-in desk to see who was such a person who would report such a ridiculous thing. My intentions was just to report the lack of attention to detail. Couple days later, as my stay lasted a week, my son fell while walking out of the shower. The reason he fell was because the shower in room 428 was missing the rubber gasket on the shower door that prevent water from seeping out. We had already mitigated this by placing several towels on the floor but clearly that was not enough. The water was seeping all the way out to the room entrance door. My son wasn't badly injured, just embarrassed and in discomfort. This room is also where my 80 year old mom was staying too. If I had to choose in one person falling from the other, kind of glad it was my 12 year old son and not my 80 year old mom. If she was the one who would had fallen, I'm sure our vacation would had ended in a hospital stay. After the incident, I learned from my daughters, who were staying in room 426, also had the same issue. Their shower door was also missing the rubber gasket. Upon reporting the incident to guest services, I was listened and reassured it will be taking care of the next day upon maintenance team's arrival. I had no issues with that as the following day I had a tour planned that will keep us out of the hotel for the whole day. The next day after arriving from our tour at 5pm, when checking the rooms, nothing was fixed, nothing was done. Both rooms 426 and 428 were still missing the rubber gasket. I immediately went to report this to guest services and asked for an ETA. I was greeted by the hotel manager, she was lovely, I wish I could remember her name, she went above and beyond to remediate the issue. She changed us rooms for the rest of our stay. We were moved to rooms 613, 614, and 615. Thank you for that, and gave my son tokens to go play at the arcade. I think they saw him frequently, he loved the arcade! After the upgrade I felt uncomfortable reporting issues but the suites still had problems. The floors where uneven, the shower panel was missing silicone at the edge of the half wall and the glass, which was causing water to seep through (room 615) and for the rest of our stay in those rooms housekeeping never came to service the rooms. To all this, I hope the Marriot Bonvoy management help remediate silly little thing like the ones I experience. Have maintenance and housekeeping perform room audits, a little silicone on the glass window and the half wall in the shower will prevent someone from falling, replace the missing rubber gaskets in rooms 426 and 428, and have Housekeeping teams ensure flyers and coupons are removed when expired or defaced. Like I expressed the night shift manager I spoke with the day my son fell, a guest staying a night or two may not see this flaws but someone staying a week or more will. I know you all can do better, so do better! Thanks for your attention.

via tripadvisor

Nancy

Couple · Aug 2026

Disliked:I can’t control air conditioning room was freezing

via Nuitee

Delmarie

Family With Children · Aug 2026

Liked:Personnel always kind, pretty and accesible facilities such as the overall services.

Disliked:My only issue is that the hotel only have two elevators for the entire hotel. During high seasons is really hard to access the elevators it requires waiting a lot of time.

via Nuitee

Wilfredo

Couple · Aug 2026

Will definitely be going back had an amazing time and the staff made my stay extraordinary special

Liked:The staff was really awesome

Disliked:Everything was perfect

via Nuitee

Location

How to Find Us

Street No 2 KM 228.9, Ponce

Ponce · PR

+1 787-861-7080

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.