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The Shells Resort & Spa Phu Quoc

Phu Quoc · VN

The Shells Resort & Spa Phu Quoc

8
Excellent1,100 reviews
  1. Hotel Collection
  2. /Hotels in Phu Quoc
  3. /The Shells Resort & Spa Phu Quoc
WiFi availableFree WiFiParkingFree ParkingRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Phu Quoc, VN

Luxurious Beachfront Property

Unwind and Relax: The Shells Resort & Spa Phu Quoc boasts an outdoor pool, fitness center, and a private beach area for ultimate relaxation.

Comfort and Convenience: Air-conditioned rooms with sea views, private balconies, and modern amenities like flat-screen TVs and minibars ensure a comfortable stay.

Exceptional Dining and Services: Indulge in Vietnamese cuisine at the on-site restaurant, enjoy room service, and take advantage of spa treatments, sauna, and tour arrangements.

Book your stay at The Shells Resort & Spa Phu Quoc for a truly rejuvenating experience!

Loading rooms and rates...

Location

How to Find Us

Ganh Gio Beach

Phu Quoc · VN

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that the original credit card used to confirm your booking is required upon arrival. Guests may be requested for a new credit card to be presented, should they not have the original credit card used. The resort reserves the right to change the surcharge rates with advance notice. The property offers free two-way airport shuttle service as per hotel's timetable, maximum 11 guests. Please contact the property to check the availability and make the reservation at least 3 days prior to arrival. Please note the hotel is not responsible for any request later than 72 hours. The room price for 4 guests in the Family Suite Ocean View and 2 guests in other rooms includes a mandatory Gala dinner fee for 31 December 2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.0

Excellent

1,100 reviews

Highlights

  • +Beachfront location
  • +Two good-sized swimming pools
  • +Spacious property / villas
  • +Good breakfast options
  • +Some staff (driver, restaurant/pool staff) praised
  • +Rooms described as clean and well kept by some guests

Could Improve

  • –Poor maintenance and cleanliness issues (insects, mouse reported)
  • –Front-desk inflexibility and reported indifferent attitude
  • –Beach not suitable for swimming / beach access limited
  • –Rooms showing wear: old furniture, AC failures
  • –Resort isolated / far from tourist spots and airport
  • –Unexpected extra costs (pickup issues / taxi charge), limited vegetarian options
Cleanliness4.0

Multiple reviews report poor maintenance and hygiene: insects, a mouse in a room, general ‘below par’ cleanliness and visible deterioration in areas.

Service9.5

Mixed but often strong touchpoints: several guests criticised front-desk inflexibility and slow, indifferent staff, while others singled out an 'AMAZING' driver and quick pick-up service and praised pool/restaurant staff; overall service is inconsistent but some high-quality interactions were noted.

Location9.0

Beachfront position and proximity to VinWorld/Grand World are positives; however the beach is not good for swimming and multiple guests found the resort isolated and far from tourist spots or the town centre.

Room Quality6.5

Mixed reports: rooms described as spacious by some but underwhelming by others — issues include old furniture, AC failures and signs of wear; some guests reported rooms were clean and well kept.

Amenities9.5

Strong amenity highlights include two good-sized pools, beachfront access and a sizeable property with good breakfast facilities; however the property shows signs of aging and some facilities are poorly maintained.

Value for Money8.0

Guests questioned value due to unexpected extra costs (taxi charged despite transfer included) and visible deterioration, but included breakfast, pools and beachfront location provide perceived value for some visitors.

Food and Beverage9.0

Breakfast and restaurant food were praised by multiple guests; limited vegetarian options were noted as a downside for some visitors.

Overall Experience8.5

Highly mixed overall: several reviewers strongly advise against staying (particularly families), while others had satisfactory stays citing pools, views and helpful staff members; the net experience reflects significant variance between guests.

vijesh

Solo Traveller · Aug 2026

9
Liked:Despite being a bit removed from the main city center, the stunning beachfront location, grand room sizes, and top-tier amenities make this hotel an outstanding choice. Highly recommended for travelers looking for a relaxing, high-end seaside getaway.also if you want to take sightseeing in phu quoc then must contact Miss hao.she is excellent to make your journey easy and reasonable

via Nuitee

139deepakg

Family · Jul 2026

2

Don’t book dis hotel

Liked:Very bad experience every thing is scary

via tripadvisor

Charles

Couple · Jul 2026

7

Overall a satisfactory resort to stay at although a bit far from all the sights town centre

Liked:The beachfront location is good however the beach is not good for swimming The property is close to vinworld and grand world The property is spacious with great breakfast options and two good size swimming pools
Disliked:The property is a distance from the airport and sun world The property also is showing signs of aging and is in need of maintenance and repairs

via Nuitee

Piper

Couple · Jun 2026

7
Liked:Staff were very nice, we had an AMAZING driver who worked for the hotel. Pool was nice, food at the restaurant and breakfast was nice, pick up service was quick and easy. Beautiful view of the ocean
Disliked:Not a location I would stay in again, seems a bit far from touristy spots, couldn’t just walk down the street. The room was a bit underwhelming, our air conditioner didn’t work. Still a good experience though

via Nuitee

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