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Hilton Garden Inn Palo Alto

Palo Alto, United States

Hilton Garden Inn Palo Alto

7.8
Very Good404 reviews

4216 El Camino Real

4216 El Camino Real

  1. Hotels
  2. /Hotels in Palo Alto
  3. /Hilton Garden Inn Palo Alto
WiFi availableFree WiFiParkingParking garageRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Palo Alto, United States

Walkability

Walk Score® by Redfin
67
Walk
95
Bike

Luxurious Indoor Pool

The Hilton Garden Inn Palo Alto offers a luxurious indoor pool for guests to relax and unwind during their stay.

Modern Amenities and Elegant Decor

Experience modern amenities and elegant decor in every room at the Hilton Garden Inn Palo Alto. From free WiFi to flat-screen cable TVs, each room is designed to provide comfort and convenience.

Convenient Location

Located just 10 minutes' drive from the Shoreline Amphitheatre and within close proximity to Stanford University, the Hilton Garden Inn Palo Alto offers a convenient location for both leisure and business travelers.

Book now to experience the perfect blend of luxury and convenience at the Hilton Garden Inn Palo Alto.

Loading rooms and rates...

Location

How to Find Us

4216 El Camino Real

Palo Alto, United States

+1 650-843-0795

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available at the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is San Antonio, 0.9 miles from the hotel.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at Hilton Garden Inn Palo Alto

LowHigh
Local grid: Low carbon

The electricity grid in this region, not a rating of the hotel.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note: Parking is available for a nightly fee of 20 USD per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.8

Very Good

404 reviews

Highlights

  • +Friendly, respectful and outstanding staff
  • +Clean, comfortable and spacious rooms
  • +Indoor pool and clean pool area
  • +Well furnished rooms and good for Stanford visitors
  • +Safe, walkable neighborhood
  • +Quiet atmosphere on many stays
  • +Some guests reported very good breakfasts
  • +Good option/value for some visitors

Could Improve

  • –Instances of rooms not being cleaned and mistaken room reassignments
  • –Severe incident with spoiled milk provided to a baby
  • –Unauthorized/unclear charges and poor follow-up on billing disputes
  • –In-room Wi‑Fi weak for some guests (works better in lobby)
  • –Bottled water and some items perceived as overpriced ($6 water)
  • –Breakfast menu choices sometimes limited
  • –Paid overnight parking
  • –Mixed consistency of service responses to critical issues
  • –Few nearby dining options within immediate walking distance
Cleanliness7.0

Many guests described rooms and pool as very clean and comfortable, but there are serious reports of at least one unclean room (beds undone, dirty sink) and an incident involving spoiled milk; mixed cleanliness overall.

Service8.6

Staff frequently praised as respectful, outstanding and helpful; however there are notable service failures (room reassignment issues, poor handling of spoiled milk incident, slow/no response on disputed charges) which lower consistency.

Location8.4

Location is described as safe, walkable and convenient for Stanford visitors; limited nearby dining options noted but overall location is a strong point.

Room Quality8.4

Rooms described as spacious, well furnished and comfortable by several guests; a minority experienced an assigned room that had not been cleaned which lowers the uniformity.

Amenities7.8

Indoor pool and general property updates praised; amenities impacted by spotty in-room Wi‑Fi, paid overnight parking, and limited breakfast choices at times.

Value for Money7.0

Some guests felt pricing was high (e.g., $6 bottled water, parking fees) and reported billing issues/unauthorized charges; others found it a good option for Stanford — overall value is mixed.

Food and Beverage7.2

Breakfast is generally fine but sometimes limited in variety; one severe negative incident (spoiled milk provided) and occasional positive notes about breakfast quality.

Overall Experience8.0

Many memorable, positive stays noted (clean rooms, friendly staff, good pool), but serious incidents (room reassignment, spoiled milk, billing disputes) created distress for some guests; net experience is slightly above the target rating.

Ada

Family With Children · Oct 2026

4

Stressful to have to change rooms in the middle of night

Liked:I didn’t eat breakfast.
Disliked:The room I was assigned was never cleaned after the previous guess checked our Both beds were undone, bathroom and sink dirty I had to go back to front desk to get a different room reassigned while carrying my injured 10 year old

Lesly

Family With Children · Aug 2026

10
Liked:The staff so nice. Very clean and comfortable room. Also the pool area was very clean.

Esengulova

Family With Children · Aug 2026

1
Disliked:We stayed one night, but when we returned to our room the next evening, we found that it had been assigned to someone else who was already staying there. All of our food, including my baby’s food and milk, her bottles, were in the hotel room. The hotel gave us a new room. I asked if they could provide some milk for my baby since we no longer had access to our supplies. The milk they brought from the restaurant , after drinking and falling asleep she cried all night, when I tried the milk in the fridge it was spoiled. I was so worried that I considered taking her to the emergency room. I cried all night with her and people at reception said there is nothing they can do about it. I had classes at Stanford the next morning, which was the reason for our trip, but instead we spent the entire night exhausted and distressed. This was a shocking experience and not what I expected from a Hilton hotel. Unfortunately, this is not the first time I’ve encountered a room assignment issue like this at a Hilton property. I would not recommend this hotel.

Herman

Couple · Jul 2026

10

Fun night with the family

Liked:It was big and exceptional
Disliked:I couldnt complain

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