Name: Hilton Mallorca Galatzo
Address: Carretera de Andratx Km 20, Paguera, 07160
Telephone: +34 971 68 96 00
Rating: 8.3

WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Paguera, es

Spectacular Sea Views and Wellness Retreat

Situated on a hill overlooking the stunning Costa de la Calma, Hilton Mallorca Galatzó offers a rejuvenating escape where guests can immerse themselves in the Mediterranean ambiance.

Luxurious Amenities

Indulge in the outdoor swimming pool, spa with indoor pool, and the renowned Cotton Club Mallorca. The rooms feature balconies with picturesque views, flat-screen TVs, and complimentary WiFi.

Culinary Delights and Entertainment

Savor traditional Mallorcan cuisine and international gourmet dishes at various dining venues like La Cocina Buffet Restaurant and Cotton Club Mallorca. Unwind at the Paradís Pool Bar or enjoy tapas at Alma Bar & Tapas.

Ready to experience the ultimate blend of relaxation and luxury? Book your stay at Hilton Mallorca Galatzó now.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

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Guest Reviews

What Guests Say

8.3

Excellent

2,178 reviews

Highlights

+Great location
+Friendly staff
+Comfortable rooms

Could Improve

–Poor cleanliness in some areas
–Food quality issues
–Limited breakfast during off-peak

Cleanliness7.7

Mentioned poor cleanliness in some reviews, therefore adjusted lower.

Service9.2

Staff were often described as friendly and helpful, positively influencing the score.

Location9.2

Described as a beautiful and stunning location, positively mentioned in several reviews.

Room Quality8.7

Mostly positive comments about room comfort and quality.

Amenities8.7

Amenities like pools and spas were praised, though some limitations noted.

Value for Money7.6

Concerns about the breakfast quality relative to the price indicated lower value perception.

Food and Beverage6.7

Negative feedback about the restaurant service and food quality impacted the score.

Overall Experience8.7

General satisfaction emphasized in positive reviews, offsetting some negatives.

Marcus

Family With Children · Sep 2026

Nice business hotel

Liked:Clean

Disliked:Staff is full of themselves

via Nuitee

Laura

Family With Children · Sep 2026

Love the way reception great us they think about us was very touching

Liked:The property was just amazing View location I just loved it

Disliked:Well maybe the lobby carpets needs more refresh and modern

via Nuitee

Phoebe

Family With Children · Sep 2026

Our 3rd visit but unfortunately disappointed this time

Liked:The location is lovely as expected, we’ve been here twice before. The housekeeping was good. Some of the staff went over and above to help.

Disliked:- smoking by the family pool was not a nice environment with babies and small children, this should be a non smoking area - half board breakfast and dinner. Although there was a fair selection, the quality of food was not high or that fresh. It felt mass produced and missed a 5 star flair. There were things that were odd for a 5 star location, e.g the pepper grinders were empty (I told staff and they weren’t filled) as were all of the specialist salt containers yet they were still on display. They used to offer a made coffee when seated at breakfast which did not occur now. We had this in other 5 star accommodation. The coffee machines were often out of service by the end of breakfast and there were no dairy free milks near the machines to put in coffee so you had to walk all the way to the cereal bar for this. We ended up dining a few nights at the bar/restaurant Alma for the same price which was much nicer with lovely food- they should advertise this to guests more, as it was empty in peak season which is a shame. - no mini bar - it was empty - the toilet near the pool needs renovation & the toilet roll cover kept falling off - not enough deck chairs for the amount of people at the family pool & the pool felt much too busy which is understandable in high season however perhaps they need to open up the adults only pool for children to help to even this out - when we asked for information about the kids club at reception they couldn’t tell us any information about the agenda, however when we popped in there the lady working there was so lovely with great activities. I wish they’d shared a brochure of what was going on there so we could have made the most of it.

via Nuitee

David

Family With Children · Aug 2026

A catastrophic 5-star experience completely ruined by total inefficiency and poor service.

Liked:The pool is nice and the breakfast is quite decent—though not exceptional either. While the rooms are fairly spacious, they are unfortunately rather poorly soundproofed. These positives might have stood out under different circumstances, but unfortunately, our stay was completely overshadowed by the catastrophic issues detailed above. We definitely cannot recommend this place.

Disliked:The overall experience was truly catastrophic. While some staff members were polite, the level of efficiency is completely non-existent, and part of the team behaves in a way that is utterly unworthy of a luxury hotel. Reaching the front desk by phone from the room is a nightmare—it regularly takes up to 30 minutes for someone to pick up, and issues are rarely resolved on the first try. Our troubles began when we were offered an upgrade/room change (which we later found out was an extra charge, though this was never clearly communicated). The receptionist made this offer while seeing us with a baby and a stroller, yet placed us in a room completely isolated from the main building. Reaching this room requires navigating long flights of stairs with zero ramp access, making it physically impossible to manage alone with a stroller. Because of the room change, the baby cot we had requested in advance vanished. It took two hours of calling just to get them to bring it back. The same chaos happened with our luggage: multiple 10 to 15-minute round trips between the room and reception to track down our bags because no tags or numbers had been applied, combined with the fact that nobody ever answers the phone at the front desk. Simple requests took absurd amounts of time—such as waiting an hour and a half just to get a third bath towel for a 3-person booking that only had two. Other issues piled up: the bathroom lacked shower gel and shampoo upon arrival (which took two days to fix), and booking a taxi was stressful, with drivers practically shouting at us for waiting inside the air-conditioned lobby rather than outside in the 35°C heat with an infant. When we raised these endless issues at checkout, management offered zero apologies or commercial gestures, instead proposing an extra €20 per hour for a late check-out. A hotel that should have made our family city-trip relaxing completely ruined our stay in Palma; we actually felt stressed just returning to the hotel.

via Nuitee

Location

How to Find Us

Carretera de Andratx Km 20

Paguera · es

+34 971 68 96 00

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.3

Excellent

2,178 reviews

Highlights

+Great location
+Friendly staff
+Comfortable rooms

Could Improve

–Poor cleanliness in some areas
–Food quality issues
–Limited breakfast during off-peak

Cleanliness7.7

Mentioned poor cleanliness in some reviews, therefore adjusted lower.

Service9.2

Staff were often described as friendly and helpful, positively influencing the score.

Location9.2

Described as a beautiful and stunning location, positively mentioned in several reviews.

Room Quality8.7

Mostly positive comments about room comfort and quality.

Amenities8.7

Amenities like pools and spas were praised, though some limitations noted.

Value for Money7.6

Concerns about the breakfast quality relative to the price indicated lower value perception.

Food and Beverage6.7

Negative feedback about the restaurant service and food quality impacted the score.

Overall Experience8.7

General satisfaction emphasized in positive reviews, offsetting some negatives.

Marcus

Family With Children · Sep 2026

Nice business hotel

Liked:Clean

Disliked:Staff is full of themselves

via Nuitee

Laura

Family With Children · Sep 2026

Love the way reception great us they think about us was very touching

Liked:The property was just amazing View location I just loved it

Disliked:Well maybe the lobby carpets needs more refresh and modern

via Nuitee

Phoebe

Family With Children · Sep 2026

Our 3rd visit but unfortunately disappointed this time

Liked:The location is lovely as expected, we’ve been here twice before. The housekeeping was good. Some of the staff went over and above to help.

via Nuitee

David

Family With Children · Aug 2026

A catastrophic 5-star experience completely ruined by total inefficiency and poor service.

via Nuitee